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Use the following information to get technical help

  • Customers with active support contracts should access the My Oracle Support portal to find answers to their technical questions in the Oracle Support knowledgebase, to participate in the My Oracle Support Community, or to submit and update service requests. Please refer to the Oracle Support Contacts Global Directory for information on renewing Premier Support, regional support sales contacts, and support policies.
  • Cloud subscription customers should go to the Oracle Cloud Portal to access Getting Started guides for their cloud products, contact their cloud customer success manager, ask operational questions, or join a discussion forum.
  • Customers with products from businesses acquired by Oracle should go to the Acquired Product Support Directory for their support needs.
  • Customers with Oracle University training and certification questions should use the Education support form for their support needs.

Technical support: +202 2 456 3456 (Africa) | Global technical support

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Cloud Billing Basics (1:52)
  • Videos: Brief animations detailing Oracle’s invoicing process
  • FAQs: Frequently asked billing questions

Billing support: +254 202 889 141 (Africa) | Global billing support

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