Contactless Pre-Check-In
OPERA has many features that can help execute a speedy, low-touch check-in. They can be used alone or extended with partner integrations.
Room assignment
PURPOSE: DISTANCING • SANITIZATION
Business case
Prepare rooms before arrival to prevent guests from waiting unnecessarily. Assign the best possible room to each guest. Rotate rooms to minimize risk of contagion.
Available with:
OPERA CLOUD • OPERA 5
How OPERA can help:
Assign rooms functionality allows you to get the right room to the right guest in advance, ensuring everything is ready by arrival. Activate advance check-in to allow guests to enjoy the hotel services and amenities even if the room isn’t ready yet.
The room display order application setting can be set to least used rooms to minimize renting rooms again immediately.
Key creation
PURPOSE: DISTANCING • SANITIZATION
Business case
Quickly produce door keys and have them identified, allowing guests to easily pick them up as they come in.
Available with:
OPERA CLOUD • OPERA 5
How OPERA can help:
OPERA does more than just work with door-lock vendors to produce keys on demand; it also produces keys in batches. This capability can be enhanced using the Key packets option, which prints customizable key labels to help match keys to guests.
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: COMMUNICATION
Extend it via integrations:
Engage with kiosk-type vendors that offer the ability to opt-in for mobile audio keys. After booking, guests are contacted via email and directed to download an app, which can be used to opt for the mobile key. Many key vendors support this functionality out of the box or with the addition of a Bluetooth Low Energy module to existing locks.
Payment in advance
PURPOSE: CONTACTLESS • DISTANCING
Business case
Collect payment in advance to eliminate the need for guests to present their credit cards at the front desk. Minimize risk of chargebacks.
Available with:
OPERA CLOUD • OPERA 5
How OPERA can help:
We’ve improved the ability of external systems to receive credit card numbers with our Oracle Payment Interface (OPI) solution, which ensures data is tokenized and sent securely. (In some markets, however, this usage may pose a risk of chargebacks because these are card-not-present transactions.)
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: COMMUNICATION
Extend it via integrations:
Partners who offer guest-facing apps often can collect payment in advance. They may use direct connections to payment providers or your existing OPERA credit card interface as a gateway. They can also include guest consent forms, which can reduce or eliminate the risk of chargebacks.
ID scanning
PURPOSE: CONTACTLESS
Business case
Improve data accuracy by obtaining guest data from ID documents. Comply with local regulations that mandate securing copies of passport/ID.
Available with:
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: COMMUNICATION
Guest facing option:
Enable guest-facing vendor apps that scan ID documents. The actual images are not sent to OPERA; instead, they’re stored in a portal where they can be retrieved if required for compliance.
Guest awareness
PURPOSE: CONTACTLESS
Business case
Provide relevant information, including regarding check-in process and sanitary procedures to guests.
Available with:
OPERA CLOUD • OPERA 5
How OPERA can help:
With Oracle BI Publisher, it’s easy to create or modify stationary, allowing you to produce a variety of guest communications. They can be used to greet and inform guests before their arrival on any important aspect of the check-in process or stay. Such communication also can be used to ask guests to provide necessary information in advance. You can also send email batch confirmations from the reservation workspace.
Nor1 eXpress Upgrade
PURPOSE: REVENUE GENERATION • CONTACTLESS
Business case
eXpress Upgrade presents confirmed room upsell offers just before arrival, optimizing last-minute premium inventory and avoiding oversold room types while generating incremental revenue.
Available with:
OPERA CLOUD • OPERA 5 + no-cost Nor1 OXI
How Nor1 eXpress Upgrade can help:
eXpress Upgrade displays real-time room upsell offers to the guest, and the no-cost Nor1 OXI facilitates real-time reservation modification prior to check-in. Robust business rules allow for black-out dates, and eXpress interoperates seamlessly with Nor1 eStandby Upgrade.
Facility forecast
PURPOSE: SANITIZATION
Business case
Get an accurate forecasting for different guest amenities, such as a sanitary kits, to ensure appropriate inventory levels.
Available with:
OPERA CLOUD • OPERA 5
How OPERA can help:
For each room type, the quantity of guest amenity items needed—and their replacement frequency—can be programmed, eliminating manual entry for each reservation. Housekeeping will be able to forecast accordingly for future dates. You can also specify cleaning tasks and frequency based on room type.