Oracle Enhanced Support Services for SaaS
Oracle Enhanced Support Services for SaaS is a comprehensive offering helping Oracle SaaS customers achieve and exceed intended business outcomes faster and maximize the return on their SaaS investment. This service bundle includes a designated technical account manager, unlimited use of Oracle Guided Learning, testing as a service for cloud application updates, and annual system health checks to help improve performance and reduce risk.
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Operate efficiently
Get proactive guidance, personalized support, and prioritized issue resolution from your designated Technical Account Manager.
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Innovate with confidence
Optimize functionality with annual health checks and recommended practices, and test your processes against periodic SaaS updates to continuously improve.
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Accelerate cloud adoption
Empower users with unlimited in-application guidance for cloud applications, including role-based guides provided directly in the flow of work.
“Our technical account manager is a fantastic extension to our team and is professional, reliable, and a pleasure to work with day to day.”
Explore Oracle Enhanced Support Services for SaaS
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Technical account manager
Work directly with your designated technical account manager to more effectively run your cloud environment. As your dedicated point of contact, your technical account manager will proactively manage service requests, and meet with you regularly to calibrate your business objective and optimize your SaaS platforms.
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Oracle Guided Learning
Empower your users with in-application guidance for cloud applications provided directly in the flow of work, with role-based guides and the ability to create customized guides that align to your unique processes. With access to new guides upon each new cloud release, accelerate your users continuous learning.
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Testing-as a-service
Receive automated testing of data and configurations for cloud application to simplify changes and leverage updates for ongoing innovation. Testing extensions against SaaS and PaaS updates using on the Oracle platform with repeatable scripts allows you to adopt updates with confidence, while regression scripts let you compare results to expected outcomes.
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Annual system health checks
Regularly optimize your SaaS with annual health checks help you maintain optimal performance of your dynamic cloud environment. Receive customized heat maps and supportability assessments to detect risk areas, mitigate risks with targeted guidance, and close gaps in your support model.
Why choose Oracle Enhanced Support Services for SaaS?
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Centralized support
Reliably achieve your cloud based business SLAs and get your issues solved faster with the help of a dedicated point of contact for all your service and support needs.
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Guided learning
Accelerate user adoption and productivity gains while reducing reliance on your help desk.
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Reduced risk
Annual health checks provide a clear picture of the status of your cloud environment and improve any risk areas through targeted guidance.
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Continuous innovation
Leverage new SaaS features and functionality faster through automated regression testing of data, configuration, and extensions.
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