Conduent powers large US tolling authority with Oracle Database@Azure
The tech provider migrates its E-ZPass payment system for travelers to Oracle Database@Azure for improved performance and reliability.
“Our clients depend on us to help streamline their business processes and end-user interactions, which makes transaction speed a top priority. With Oracle Database@Azure, we’ve been able to use multicloud low latency to improve application performance and simplify the management of our IT infrastructure. This helps us deliver global solutions that increase efficiencies and enhance the customer experience.”
Conduent delivers digital business solutions and services to Fortune 100 companies and more than 600 government and transportation agencies, including 6 of the 10 largest US toll systems in California, Florida, New Jersey, and New York. In total, Conduent processes nearly 13 million tolling transactions every day. The company sought a cloud solution for one of its clients that could streamline transaction flows, minimize latency, and improve system resiliency. It decided to migrate from a centralized on-premises deployment to Oracle’s distributed cloud solution, Oracle Database@Azure. Because it co-locates Oracle Cloud Infrastructure (OCI) and Oracle Exadata Database Service in Azure data centers, Conduent benefits from the capabilities of Oracle Database while developers enjoy a consistent Azure experience. After implementation, Conduent doubled its application performance, allowing for real-time transaction processing. On the front end, travelers can replenish their toll accounts in Microsoft Dynamics 365, which is integrated with Oracle Fusion Cloud Enterprise Resource Planning (ERP) on OCI for a more reliable experience. A redesigned website and updated mobile app also provided a more modern customer experience. Conduent was able to use both the Oracle and Microsoft licensing and discount programs, including Microsoft Azure Consumption Commitments (MACC), while consuming Oracle services just as if they were part of Azure natively.