Smart Location

Managing an efficient field service operation means knowing where your field employees are located and how efficiently they’re getting to and from scheduled appointments. Smart Location within Oracle Field Service is a reliable resource location solution, allowing you to see—in real time—where your field employees are, not just their vehicles.

Oracle Field Service provides monitoring capabilities for a comprehensive view of every field resource’s location and planned route. Instantly view and compare suggested or predicted routes against actual routes and receive alerts about noncompliant travel routes and activities. You’ll know exactly where your field resources are located during the workday. Using the smart location capabilities in Oracle Field Service increases employee safety (particularly in remote locations), provides a high degree of flexibility should the unexpected happen, and improves the customer experience.

Contract, contingent, or seasonal employees can be tracked inexpensively through their own mobile devices to meet the same standards of compliance and efficiency as your full-time employees.

Time-based and self-learning technology collects information about everything that happens in the field. The smart location features in Oracle Field Service use predictive technology to display expected job locations and routes and then leverages mobile apps and external GPS for real-time data collection to show actual locations and check-in information.