Oracle Food & Beverage | Cloud Service Expertise | Oracle PartnerNetwork

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CSSE: Food & Beverage Service Provider Edition

This Expertise recognizes partners that have the ability to implement Oracle Food & Beverage Service Provider Edition products as well as the proficiency to sell within a specific regional market. Companies with multiple entities in the same regional market may pool their resources across that regional market to meet the Expertise Qualifiers. for this Expertise. All Qualifiers must be attained within the same regional market, unless otherwise stated. Partners who qualify for and publish the Expertise will be listed in Oracle Partner Finder.

Additional Resources

Expertise Qualifier Validation Guide
Re-assigning Resources to another Regional Markets
OPN Expertise Certification Policy
Search by Service Expertise to view the products associated to a Service Expertise.

Expertise Qualifiers

Implementation Specialist

2 Individuals Certified in the following: F&B Learning Subscription Oracle MICROS Simphony Point of Sale Solution Engineer Specialist

2 Individuals Accredited with the following: Successfully complete the Simphony Single - Instance Cloud Workshop. Please reach out to your A&C Regional Manager for access to this on-line training

Project Manager

1 Individual Certified in any of the following: PMI Project Management Professional (PMP) Certified Scrum Master (CSM) Prince2 Certified Practitioner Oracle Cloud Project Management Assessment

Recommended Training: Oracle Cloud Project Management Training Course

Support Specialist

1 Individual Certified as: Oracle Cloud Support Specialist Additional Resource: Support Portal for Hospitality and Food & Beverage

Customer Success

2 Successful Implementation Go-Lives Validated Through Customer Success Surveys OR 1 Partner-Published Customer Success Story

Sales Specialists

2 Individuals Accredited in the following: Oracle Micros for Food and Beverage POS Platform Sales Specialist Oracle Micros for Food and Beverage Industry Sales Specialist Oracle Micros for Food and Beverage Back of House Sales Specialist Successfully participate in the Simphony Cloud Sales Workshop and pass all testing criteria

Solution Engineers

2 Individuals Accredited in the following: F&B Learning Subscription Oracle MICROS Simphony Point of Sale Solution Engineer Specialist

Partner Microsite

1 Partner-published Microsite identifying Oracle solutions & Customer Stories

Customer Support Capability

Partner is assessed on their capability to provide Tier 1 support to it's end customers. Support procedures, reporting tools, SLAs, etc. are reviewed. Request Assessment

Transaction Eligibility

Cloud Service Distribution Addendum OR Full Use Distribution Addendum