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Premier Support features at a glance

At Oracle, providing great support is as important as providing great products. Oracle Premier Support provides essential software updates and new releases, proactive support tools, and 24/7 service to help you mitigate risk, reduce cost, and gain competitive advantage.

What you get with Oracle Premier Support

Trusted

Oracle Premier Support
40+ years of delivering award-winning service.
yes
People, process, and technology to support 430,000 customers globally.
yes
An indisputable international footprint: 18,000 customer support and service specialists, speaking 20+ languages, and engineers available 24/7 across 175 countries.
yes
Unparalleled innovation—more than US$80B in R&D since FY2012.
yes
29,000 consulting experts across the world.
yes

Secure
Security features at every layer of the stack—applications, database, middleware, OS, and hardware.
yes
Oracle has the tools, owns the source code, and has the ability to develop security updates.
yes
Regression testing across the full stack at the core application/database code level.
yes
Critical patch updates, security alerts, and bulletins.
yes
Oracle software security assurance—Oracle’s industry-leading standard for security innovation.
yes

Comprehensive
Support for products across one unified support organization, platform, and support offering.
yes
Support and development with a single point of accountability, for a more seamless customer experience.
yes
Program updates, fixes, security alerts, and critical patch updates.
yes
Tax, legal, and regulatory updates.
yes
Priority service request handling for software.
yes
2-hour onsite hardware service for systems.

(Not applicable to all products and your system must be within an Oracle two-hour service coverage area to receive two-hour service as a standard feature. Refer to the Technical Support Policies for details.)
yes
My Oracle Support portal
  • Submit and track service request(s).
  • Access an extensive knowledgebase with more than 1 million resolutions.
  • Access knowledge from My Oracle Support community experts, customer peers, and Oracle Support engineers.
  • Dramatically reduce issues and issue resolution times with tools for proactive support and service automation.
  • Access useful information and tools including: health checks, patch and maintenance advisors, product information centers, certification, configuration change history, upgrade advisors/documentation, system analysis, Oracle Auto Service Request, support accreditation, support advisor webcasts, support essentials webcasts, and more.
yes

Oracle Applications Unlimited—continuous innovation and a commitment to Oracle Premier Support through at least 2035 on Oracle E-Business Suite, JD Edwards EnterpriseOne, PeopleSoft, Siebel, and Hyperion.
yes
Investment protection with Oracle’s Lifetime Support, the industry’s most comprehensive support coverage. Premier, Extended, and Sustaining Support for Software, Applications Unlimited, Hardware and Operating Systems.
yes
Anytime access to past, pending, and future renewals on My Support Renewals.
yes

More about Premier Support

Top 7 reasons customers commit to Oracle Support
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