Oracle Cloud Success Assurance and Protection Services

Oracle Customer Success Services offers Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service to provide comprehensive support across the entire Oracle ecosystem of products—including infrastructure, database and applications. These concierge services provide companies with white glove assistance to help them overcome their biggest business challenges and unlock greater value and innovation.

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Oracle Cloud Success Assurance Service
A responsive service model that provides added peace of mind through enhanced escalation and expert, hands-on assistance.
Oracle Cloud Success Protection Service
A personalized, proactive service model that includes a single point of contact for technical issues, rapid response and resolution for critical escalations, innovation guidance, and access to Oracle experts.

Compare Oracle Cloud Success offerings

Service feature	Oracle Support	Oracle Cloud Success Assurance Service Coming soon for all Oracle Customers	Oracle Cloud Success Protection Service Available now for OCI Customers
Oracle support 24/7/365 technical support SLOs for severity 1 initial issue response Digital assistant interface	yes	yes	yes
Success management Oracle expert as a single point of contact Monthly service reviews and recommendations Advanced learning access and training	no	yes	yes
Escalation management Service request escalation management assistance across the Oracle ecosystem Access to specialized resources Incident remediation follow-up	no	yes	yes
Personalized Oracle concierge Proactive understanding of customer goals and environments Predefined escalation process Domain experts to triage and resolve complex issues 24/7 health monitoring	no	no	yes
Innovation guidance Existing workload optimization with health checks Guidance on new workloads and updates	no	no	yes

Get an estimate for adding personalized, proactive support

Use the OCI Cost Estimator to calculate adding Oracle Cloud Success Protection Service to support your Oracle Cloud ecosystem.

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How organizations like yours are partnering with Oracle to succeed

“Oracle Customer Success Services helped us from the very beginning. They understood our pains, our objectives, our strategy.”

—Axel Pozo, Chief Information Officer, Credicorp Capital

Read Credicorp Capital’s story
“Oracle Customer Success Services is like part of the Kraft Heinz family.”

—Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company

Read Kraft Heinz's story
“We appreciate Oracle's collaboration on this project, bringing the needed resources to bear on any problem. They were challenged by the pace and the diligence that the FedEx team brought to the table, and they responded with solutions to resolve them in a timely manner.”

—Rajesh Singh, Vice President of IT, FedEx

Read FedEx’s story
“The Oracle team stood with us like a rock. They were with us on every step of the journey…ensuring we met our objectives and targets and were instrumental in ensuring our success.”

—A.K. Gupta, Executive Director of IT Services, IFFCO

Read IFFCO’s story