Oracle Retail Cross Talk Summit

October 22–24, 2024 | Disney’s Coronado Springs Resort, Lake Buena Vista, Florida

Thank you to our retail community and sponsors for making Oracle Retail Cross Talk 2024 a success. We are grateful to have connected with our friends, colleagues, and partners to share lessons learned, best practices, and innovative ideas about the future of modern retail.

Agenda

Registration opens

Alex welcomes the Oracle Retail community and explores common themes across the retail, restaurant, and hospitality sectors. One industry’s breakthrough can become the new standard for the others.

  • Alex Alt, Executive VP and GM, Retail, Restaurants, and Hospitality, Oracle

Coronado Ballroom

The last few years in the retail industry have been anything but ordinary, particularly with the emergence of AI, which is fueling optimism for growth. The latest annual Deloitte global retail industry outlook report explores the biggest retail market trends, changing consumer behavior, and disruptive technologies that can help retailers seize opportunities for transformative growth. Also learn how retailers can address the worker shortage, alleviate supply chain pressures, make the shift from mass to micro, and unlock the power of AI.

  • Troy Conover, VP, Merchandise Strategy, Foot Locker

  • Rudy P. Kulas, Managing Director, Deloitte

  • Jeff Warren, VP, Customer Operations, Oracle Retail

Coronado Ballroom

Networking break

Kim and Jeff discuss how Mr Price Group, a leading South African fashion retailer, uses Oracle Retail merchandising and planning solutions to boost its revenue and reduce costs while using Oracle Fusion Cloud HCM solutions to enhance its recruitment, talent management, and learning processes. By applying AI to the data it collects, Mr Price achieves operational excellence and secures a competitive advantage in sales and margin management. Learn how the retailer capitalizes on technology and continuous learning, including free certification opportunities from Oracle, to fuel its growth and efficiency.

  • Kim Sim, CIO, Mr Price Group

  • Jeff Warren, VP, Customer Operations, Oracle Retail

Coronado Ballroom

Join top executives from maurices and partner Logic Information Systems as they delve into the clothing retailer’s omnichannel strategy, change management program, and strategic vision. Learn how maurices’s migration to cloud-based solutions, including Oracle Retail Xstore Point of Service, helped the retailer reduce its technology infrastructure costs and enhance its loyalty and promotions programs.

  • Megan Douglas, Chief Digital and Information Officer, maurices

  • Nick Reinbold, Senior VP of the Americas, Logic, Part of Accenture

Coronado Ballroom

Don’t miss the opportunity to mix and mingle with fellow retail executives, our sponsors, and Oracle leaders in this casual setting.

Toledo Rooftop Restaurant

Enjoy a 0.75-mile-long promenade that loops around Lago Dorado. Run or walk at your own pace.

Meet at the Cross Talk registration desk

Networking breakfast

Coronado Ballroom

Oracle continues to develop innovative products and technologies tailored to specific industry use cases and we apply what we learn across multiple industries. Join Mike for an inside look at how companies in a range of industries harness AI to help solve their toughest challenges and realize their biggest opportunities.

  • Mike Sicilia, Executive VP, Industries, Oracle

Coronado Ballroom

Join Paul as he discusses and demonstrates the latest updates to Oracle Retail capabilities supporting end-to-end retail processes, including plan, source, buy, move, market, sell, fulfill, and replenish.

  • Paul Woodward, Vice President of Retail Products, Oracle Retail

Coronado Ballroom

Networking break

Sally Beauty Holdings, with more than 4,000 stores worldwide, provides professional beauty products to retail consumers and salon professionals. Sally Beauty modernized its retail platform by moving to Oracle Retail Xstore Point of Service, Oracle Retail Customer Engagement, and Oracle Retail Order Broker to help its associates deliver superior customer service. The retailer took a crawl-walk-run approach to its implementation, which has benefited business operations and shoppers alike. Join this session to learn how Sally Beauty uses Oracle Retail solutions to creatively meet customer demands in stores.

  • John Timmons, Senior IT Manager, Retail Systems, Sally Beauty

Coronado A/B

Most retailers operate on incredibly thin margins. The cloud promises to help retailers reduce their labor and other costs while reducing the complexity of managing their own IT systems. Many of our customers have similar questions: How can we migrate our data? How can we do it quickly with the least amount of business disruption? In this session, we’ll explore unique journeys to the cloud by a theme park retailer, a fashion retailer, and a liquor control board.

  • Moderator: Jason Bjork, VP, Oracle Retail Consulting—Americas

  • Panelists:
    Patty Weinrick, Director of Product Facing Systems, Abercrombie & Fitch Co.

  • Director at a theme park retailer

  • CIO of a liquor control board

Monterrey 2/3

Cape Union Mart, a leading South African outdoor retailer, initially partnered with Oracle to migrate its 20-year-old legacy systems to the cloud, adopting best practices and embracing a platform strategy for merchandising and financials. But if you’ve met Grant before, you know his work is never done. In the last 12 months, the Cape Union team shifted its focus toward improving inventory management, deploying Oracle Retail Store Inventory Operations Cloud Service, Oracle Retail Inventory Planning Optimization, Oracle Retail Insights, and the Oracle Supply Chain Hub extension to drive more revenue with less stock. Learn how Cape Union bolstered its inventory processes.

  • Grant De Waal, CIO, Cape Union Mart

Fiesta 1-3

Join Lee and Scott as they demonstrate the value of the One Oracle strategy, connecting Oracle Retail applications with Oracle Fusion Cloud back-office and front-office applications. They’ll showcase four scenarios demonstrating the power of One Oracle. This session will also focus on the role of data and AI in helping retailers take on their biggest challenges.

  • Lee Clinton, Senior Product Architect, Oracle Retail

  • Scott Wandel, Solution Engineer, Oracle Retail

Monterrey 1

Networking break

Bachman’s is a family-owned retailer operating full-service floral, home, and garden centers throughout Minnesota, serving businesses and consumers. With a small but mighty team, Bachman’s partnered with BTM Global to put the right people, processes, and technology in place to drive profitable growth, deploying Oracle Retail Xstore, Oracle Retail Customer Engagement, and NetSuite applications. Learn how this vertically integrated retailer defined a clear scope and governance policies, pruned processes, and started a comprehensive training program for its workforce.

  • Chris Moore, CIO and Executive VP of IT, Bachman’s

Coronado A/B

More than 75 years ago, DICK’S Sporting Goods began as a fishing tackle store and grew into America’s largest omnichannel sporting goods retailer, with more than 850 stores and an extensive online presence. Today, the retail chain carries a wide assortment of goods—4.5 million SKUs—to meet the needs of athletes and outdoor enthusiasts. DICK’S is an early adopter of the next-generation Oracle Retail platform, working closely with the Oracle Retail innovation lab. Explore the potential of Oracle Retail AI Foundation, including size profile optimization, lifecycle pricing, and customer decision trees, with leaders from the DICK’S pricing and merchandising operations teams.

  • Juan Hernandez, Director of Omnichannel Pricing, DICK’S Sporting Goods

  • Amelia Kelly, Director of Merchandising Operations, DICK’S Sporting Goods

Monterrey 2/3

Abercrombie & Fitch Co., a leading global retailer of apparel and accessories for men, women, and kids, is moving a highly customized on-premises solution for managing merchandising, procurement, and purchase orders to Oracle Cloud. Join this breakout session to understand the company’s thinking through the cutover process, how it’s minimizing the business impact, and how it’s engaging teams with proactive planning and clear communication to ensure smooth project transitions.

  • Patty Weinrick, Director of Product Facing Systems, Abercrombie & Fitch Co.

  • Kevin Gerber, Senior IT Manager of Product Facing Systems, Abercrombie & Fitch Co.

Fiesta 1-3

With the generative AI tidal wave, two patterns are emerging: Your AI is only as good as your data and freewheeling AI initiatives rarely work. Learn how you can leverage Oracle’s world-class data platform to drive business-focused AI applications that deliver tangible results. Jukka and Ioana will share their experiences in implementing GenAI solutions to help companies predict consumer behavior, manage supply exceptions, improve the user experience, and drive insights across the end-to-end retail process.

  • Jukka Paajanen, Senior Director, Cloud Engineering, Oracle

  • Ioana Crisan, Senior Product Strategy Director, Oracle Retail

Monterrey 1

Networking luncheon

Coronado Ballroom

ABC Fine Wine & Spirits differentiates its shopping experience with a diverse product assortment, outstanding service, and competitive pricing—and by empowering its associates with modern, intuitive Oracle Retail technology tools. ABC implemented Oracle Retail Xstore Point of Service, Oracle Retail Customer Engagement Cloud Services, Oracle Commerce Cloud, and Oracle Order Management Cloud Service. In this session, learn about the retailer’s blueprint for driving profitable customer engagement, expanding its online presence, adapting physical space within its stores, enhancing shopping experiences, and improving order fulfillment.

  • Sean Kelly, EVP, Operations and Marketing, ABC Fine Wine & Spirits

Coronado A/B

In the jewelry industry, inventory is everything. Helzberg takes pride in delivering the right assortments to help loyal customers celebrate their special moments in life. Helzberg uses Oracle Retail planning and optimization solutions to support its end-to-end assortment processes, including the open-to-buy process and demand forecasting. By embracing the cloud and leveraging big data and embedded machine learning, the retailer evaluated replenishment minimums to understand the financial impact. In this session, learn how Helzberg simplified its product assortment hierarchy, improved team efficiency with exception management tactics, and increased revenue with a stronger in-stock position.

  • Nathan Gray, VP, Merchandise Planning and Allocation, Helzberg Diamonds

Monterrey 2/3

RH, a leading luxury furniture retailer, embarked on a strategic initiative to unify siloed systems, streamline purchasing processes, and optimize finance and accounting operations while ensuring SOX compliance. Join this session to discover how RH is integrating Oracle E-Business Suite and Oracle Retail Merchandising Cloud Services Suite to gain a comprehensive view of inventory across its 120 stores and catalog and ecommerce channels.

  • Sunil Kumar Koul, Senior Director of Engineering, RH

Fiesta 1-3

Talent retention. Workforce efficacy. Ever-increasing operational complexities and opportunities to exploit the value of retail data. Mark and Lara will speak to how retailers address these challenges by empowering employees with intuitive, easy-to-use applications and tools. Among those we’ll explore are Oracle Retail Home, Oracle Retail Analytic Insight, Oracle Guided Learning, Oracle Digital Assistant, Oracle Retail Insights, and Oracle Retail Xstore Office.

  • Mark Lawrence, Product Strategy Director, Oracle Retail

  • Lara Livgard, Senior Director, Customer Value and Adoption, Oracle Retail

Monterrey 1

Networking break

Shoppers today have more options and information than ever before. They’re not only in the driver’s seat but have taken the wheel and if a retailer doesn’t meet their expectations they’ll go elsewhere. Fortunately, retailers can take steps to understand and meet their customers’ demands and engage them to drive loyalty. Retailers need the means to capture, organize, and analyze customer actions and information and the agility to target and reach them in real time. Learn how leading retailers are improving customer loyalty with the right tools and strategic insights.

  • Moderator: Corey Gale, Senior Director, Omnichannel Strategy, Oracle Retail

  • Panelists:
    Lisa Bowes, VP, Ecommerce and Marketing Operations, ABC Fine Wine & Spirits

  • Brandon Griffin, Vice President of Information Technology and Software Development, Rural King

  • Abby Vollman, Principal Sales Consultant, Oracle

Coronado A/B

Oracle Retail Data Store consolidates data on sales, inventory, pricing, promotions, customers, orders, demand, fulfillment, items, suppliers, consumers, and channels. Retailers must convert this data into insights to optimize operations and increase transparency. In this session, you’ll learn how Oracle Retail Data Store created transparency and next-level analytics that complemented the implementations of Oracle Fusion Cloud ERP and Oracle Retail Merchandising Cloud Services Suite by a German grocery disruptor and a South African general merchant.

  • Marilize Redelinghuys, Head of Retail Modernization and Enterprise Architecture, Mr Price Group

  • Lucas Rietz, Director of ERP and Processes, Flink

  • Lee Clinton, Senior Product Architect, Oracle Retail

Monterrey 2/3

In this session, Sérgio and Amanda will discuss how merchandising is ready for a fresh twist. With rising demand for enhanced inventory tracking and traceability, retailers are focused on improving product safety and regulatory compliance while maintaining finance metrics and ledger integrity. We’ll highlight recent innovations in merchandising and reaffirm its pivotal role in retail operations. We’ll explore the growing importance of supplier compliance and collaboration, which helps retailers and suppliers work together to enhance operations and meet evolving consumer demands. And we’ll share our data strategy, emphasizing that it remains the true secret for merchandising success.

  • Sérgio Ferreira, Senior Product Strategy Director, Oracle Retail

  • Amanda Allen, Senior Solution Engineer, Oracle

Monterrey 1

Networking break

Oracle Retail Xstore Point of Service is all about choice—it lets you select your operating system, database, hardware, and form factor. Deploying Xstore as a cloud POS enables you to increase automation and simplify upgrades. When you add Oracle Cloud Infrastructure, you have an end-to-end Oracle solution. Join us to learn more about this deployment option.

  • Jennifer Polumbo, Product Strategy Manager, Oracle Retail

  • Lee Clinton, Senior Product Architect, Oracle Retail

  • Jukka Paajanen, Senior Director, Cloud Engineering, Oracle

Coronado A/B

Bluemercury is a leading luxury beauty retailer, offering the best of cosmetics, skincare, makeup, haircare, fragrances, and products for bath and body. The retailer chose Oracle Retail Merchandising Cloud Services Suite as the cornerstone of its technology modernization. By starting with merchandising, Bluemercury standardized, automated, and improved its processes for pricing, sales auditing, invoice matching, and more. Oracle and partner Logic, under the Delivery Excellence Program, helped Bluemercury’s small IT team keep the project on time and within budget. Join this session to learn more.

  • Pierre Martin, Director of Technology, Bluemercury

Monterrey 2/3

In this discussion of the assortment journey that supports the end-to-end retail process, learn how you can:

  • Connect capabilities—across planning, sourcing, moving, buying, and replenishing
  • Connect intent—from planning to execution
  • Connect science—with forecasting and automation

  • Mary Vorus, Senior Product Strategy Director, Oracle Retail

  • Ryan Somers, Senior Manager, Product Strategy, Oracle Retail

Monterrey 1

Networking break

Dollar General executives share how the discount retailer used its “store in a box” approach to rapidly open stores throughout Mexico. That approach’s technology portfolio includes Oracle Fusion Cloud Financials, Oracle Retail Merchandising Cloud Services Suite, Oracle Retail Store Inventory Operations Cloud Service, and Oracle Retail Xstore Point of Service. Having a single vendor and an integrated end-to-end flow helped Dollar General Mexico reduce costs and be nimble with deployment. Listen to the lessons learned and how the retailer plans to build on its strong foundation to support its growing business.

  • Paco Gonzalez, Senior Director of IT, Dollar General

  • Rodolfo Cavazos, Director of IT POS and Store Applications, Dollar General

Monterrey 2/3

Casey’s General Stores, which operates more than 2,600 convenience stores across 17 Midwestern states, offers grocery items and freshly prepared food. In recent years, Casey’s deployed Oracle Financials and Oracle Retail Merchandising Cloud Services Suite. Now, the Casey’s team intends to move forward with driving business value from current investments. In this session, we’ll explore the adoption of cloud extensions, the value of Oracle APEX to drive additional business insight, and Oracle Cloud Infrastructure pilots that can make an impact on productivity. These quick-value tools can optimize critical areas, including financials, retail operations, and supply chain management. Join this session to learn how the integration of Oracle technologies, combined with Deloitte’s vast digital transformation experience, has enabled centralized foundational data governance and improved operational efficiency, driving growth and reinforcing Casey’s leadership in the convenience store industry.

  • Mary Hodapp, Director of IT Engineering, Casey’s General Stores

  • Rich Kneifl, Engineering Manager, Casey’s General Stores

  • Patrick Murray, Senior Manager, Deloitte

Fiesta 1-3

Corey, Michael, and Nick will discuss the strategy and direction for the Oracle Retail omnichannel suite of capabilities. The team will walk through our enhancements and investments across point of service, customer engagement, store inventory, and order management. Get a glimpse into our new user experience, which empowers store associates to serve customers more effectively, increase sales, and personalize the customer experience with access to real-time inventory and customer data.

  • Corey Gale, Senior Director, Omnichannel Strategy, Oracle Retail

  • Michael Colpitts, Senior Director, Omnichannel Strategy, Oracle Retail

  • Nick Wislocki, Vice President, Oracle Retail

Monterrey 1

Buses load and depart to EPCOT

Meet at the Cross Talk registration desk

Join us to explore exciting attractions, entertainment, food options, fireworks, and more.

Buses return to the hotel

Enjoy a 0.75-mile-long promenade that loops around Lago Dorado. Run or walk at your own pace.

Meet at the Cross Talk registration desk

Networking breakfast

Coronado Ballroom

Through a strategic shift to the cloud, Poundland & Dealz, a retailer with more than 850 variety stores across the UK and Ireland, has unified inventory management, streamlined end-to-end financial operations, and gained a deeper visibility into its margins and stock levels. Discover how Poundland & Dealz uses Oracle Fusion Cloud ERP, Oracle Fusion Cloud Enterprise Performance Management, and Oracle Retail Merchandising Cloud Services Suite to drive operational efficiency and position the company for sustained growth.

  • Moderator: Lara Livgard, Senior Director, Customer Value and Adoption, Oracle Retail

  • Panelist:
    Dean Underwood, IT Director, Poundland & Dealz

  • Matt Jones, Head of Architecture, Poundland & Dealz

Coronado Ballroom

Leaders from the Oracle Retail Customer Community (ORCC) discuss the benefits of participating in the organization. ORCC leaders host webinars, recruit new members, and provide valuable feedback to Oracle Retail, alongside our Customer Advisory Boards and Solution Insider Groups. We use this feedback to inform our product roadmap decisions. Hear directly from our customer leaders to learn how you can get more involved, establish friendships, and drive a smoother implementation experience for your teams.

  • Moderator: Dana Levitan, VP of Customer Services, Oracle Retail

Coronado Ballroom

Networking break

At the start of this summit, Oracle will request questions from the Oracle Retail community. After listening to several customer stories, Oracle presentations, and conversations among our Oracle Retail Customer Community members, experts from our leadership team will address the most frequently asked questions.

  • Panelists:
    Alex Alt, Executive VP and GM, Retail, Restaurants, and Hospitality, Oracle

  • Jim Kelly, Global VP of Sales, Oracle Retail

  • Jeff Warren, VP, Customer Operations, Oracle Retail

  • David Clifton, Senior VP, Development for Retail, Restaurants, and Hospitality, Oracle

Coronado Ballroom

Closing comments

Closing networking lunch

Coronado Ballroom

Thank you to our wonderful sponsors

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