Retail Omnichannel and Stores

Cloud-based omnichannel retail solutions deliver unforgettable cross-channel customer experiences. You will reduce costs, improve efficiency, empower associates, and enhance customer service by streamlining operations.

Watch the video (2:01)

Explore an excerpt of the IDC MarketScape worldwide POS report.

Key use cases for global omnichannel retail

Deepen loyalty with a single 360-degree customer view

Craft meaningful physical and digital shopping experiences with a real-time view of your customers’ actions and needs at every step of their journey.

Personalize customer experiences with a flexible retail POS

Give your store associates a deeper understanding of customers with robust and scalable POS functionality.

Manage and fulfill customer orders with efficiency

Deliver exceptional customer service while maintaining visibility into order shipments and status. Empower associates with customer appeasement capabilities before and after the sale.

Leverage real-time inventory visibility

Instantly access accurate inventory data to execute efficient and consistent in-store processes and procedures.

Improve consumer journeys with omnichannel features

As you continue to evolve your retail omnichannel journey, you can provide customers with engaging, seamless experiences while refining operations across all touchpoints.

Oracle Retail Xstore Point of Service enables seamless transactions

Create connected journeys

Place robust retail point-of-service functionality in the hands of your store associates. Mobile-enabled options deliver shopping experiences customers expect with inventory visibility, customer intelligence, and seamless transactions.

Empower associates

Maximize the productivity of your sales associates by putting the right tools in their hands. More than ever, your store associates play a vital role—many roles in some cases. Their performance can determine whether a customer develops a lifelong loyalty with you or whether they turn their back on the store for good.

Gain actionable insight

The power of Oracle Retail Xstore Point of Service extends to the store manager, where it supports bank deposits, labor scheduling, timekeeping, and reporting. Managers can also empower associates with the use of store messaging, tasks, and sales goals. Ultimately, managers spend less time on administrative tasks, allowing them to focus on motivating your associates and assisting customers.

Flexible framework

Leverage the power of advanced network technologies and integrate all field operations into a single, powerful, empowered retail organization. Xstore Point of Service allows you to select from a variety of databases, operating systems, and hardware platforms to support your business.

Xstore Point of Service

Oracle Retail omnichannel customer success stories

Explore more customer stories

Retail stores and omnichannel resources

Oracle named a Leader

Learn why Oracle was named a Leader in the IDC MarketScape Worldwide Retail Customer Relationship Management Software 2024 Vendor Assessment.

Access the report

Get started with omnichannel and stores

Contact Oracle Retail

Reach out to discuss the next steps with a retail solution expert.

See the Oracle Retail RACK

Explore research, reports, webinars, and more that can help you better understand the power of Oracle Retail products.

Connect with the Oracle Retail community

Led by retailers like you, licensed customers meet regularly to share best practices and build networks.