Oracle Retail Reference Model

Accelerate your retail software projects with the Oracle Retail Reference Model. The Retail Reference Model is a collection of detailed implementation information for our customers and partners that includes a glossary, business processes, and technical models based on retail best practices.

Explore the retail reference model

Research retail best practices

See Retail Reference Model features available to our customers and partners.

Oracle Retail business process flows

The Oracle Retail business process flows component of the Retail Reference Model has hundreds of established industry-leading business processes to help guide your retail business and implementation teams on the use of Oracle applications.

The business process flows bring together the input and experience that Oracle Retail and our partners have gained in working with a broad range of retail customers. The processes align with Oracle applications, leverage industry standards, and help business units communicate with IT.

The business process flows are built and maintained in Microsoft Visio but can be imported to other modeling tools to read a Visio file format.


Find more retail resources

Oracle's Retail Asset Community Knowledge (RACK) portal

The RACK is a treasure trove of material ranging from Oracle Retail customer journeys, global event proceedings, and the latest updates on Oracle Retail roadmaps. Discover how retailers everywhere are leveraging the platform for modern retail.

Get free access to the RACK

Get started with retail

Gain insights and agility to your retail business

Put your customers at the heart of your retail business with a complete set of mission-critical retail solutions, cloud services, and hardware from Oracle.

Contact Oracle Retail

Reach out to discuss next steps with a retail solution expert.

Join the Oracle Retail RACK

Explore research, reports, webinars, and customer presentations that can help you better understand the power of Oracle Retail’s products.