Oracle Voluntary Product Accessibility Template

Name of Product: Oracle Crystal Ball 11.1.2.2

Last Updated: 29-Mar-2012

 

This VPAT applies to only version 11.1.2.2. It does not apply to any versions of Oracle Crystal Ball after this.
 This VPAT has been superseded by Oracle Crystal Ball 11.1.2.3

This VPAT applies to Crystal Ball, Crystal Ball Decision Optimizer and Crystal Ball Enterprise Performance Management. The Crystal Ball products run in the Microsoft Excel environment; many of the exceptions noted below are inherited from limitations of the Excel platform as noted by Microsoft in Microsoft Office Excel 2007 VPAT.

The information below describes this product's ability to support the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document. This product does not display 'web pages', thus the Web Content Accessibility Guidelines (WCAG) 1.0 are not applicable.

For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section 1194.21 Software Applications and Operating Systems
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • ability to perform functions from the keyboard only
  • logical movement of focus through the controls
  • proper operation of unique keystrokes and access keys, including those listed in the product documentation

Exceptions:

  • Incorrect tab order on the Lock Parameters dialog box. Bug ID: 13774662
  • Dynamic Label violates the tabbing order sequence in the Forecast Window when the simulation is being run. (Bug ID 9186704)
  • Can't tab out of text field in Microsoft Excel 2007 ribbon: Tab or arrow key to tab out of the Trials field in the Run area of the Crystal Ball ribbon in Excel 2007 doesn't work. (Bug ID 9115398)
  • Keyboard shortcuts for beta and betaPERT distributions are both 'b' and thus duplicates of each other in Define Assumption split button in Crystal Ball ribbon in Excel 2007. (Bug ID 8827304). Alternate way to access is by choosing shortcut to invoke menu: pressing 'b' first time will bring focus to 'beta', pressing 'b' again will toggle focus to 'betaPERT'.
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested for:
  • Windows or other OS-level color settings are not over-ruled by product.
  • Support for Sticky Keys, FilterKeys, and ToggleKeys.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Visual cue or feedback to the position of the cursor within the product
  • AT product successfully tracks cursor focus

Exceptions:

  • Not highlighting first cell when tabbing into grid control: Under Sensitivity Data view, when the sensitivity chart window is active, tabbing into the grid doesn't properly highlight the first selected cell; the highlight appears only when the user tabs within the grid beyond that initially selected cell. (Bug ID 9124268)
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Meaningful icon/image/object identification including object state change on selection (e.g., folder open on selection)

Exceptions:

  • The item counts and indices for controls in ribbons in Excel 2007 are not being read properly by the screen reader. (Bug ID 9115407, 9115369, 9115446)
  • In the Statistics and Percentiles views of the Define Assumption or Modify User-defined Distribution dialog, labels are announced twice by the screen reader. (Bug ID 8876716)
  • During and after a simulation, the label text in the assumption window is announced twice by the screen reader. (Bug ID 9138402)
  • In Excel 2007 ribbon, the keyboard shortcuts are read out incorrectly by the screen reader. The screen reader is picking up the keyboard shortcut from the previously active control shortcut. (Bug ID 9114972)
  • Screen reader inconsistent in announcing groupbox labels. (Bug ID 9115595)
  • Screen reader not announcing the Choose Distributions dialog box as dialog box launched via radio button selection. (Bug ID 9119503)
  • The Microsoft GridView and ListView headers are not being read by the screen reader (Bug ID 9142874)
  • Updates to the parameter fields via the spinner button are not being read by the screen reader. (Bug ID 9135190)
  • The text in columns in a list view is not being read by the screen reader. (Bug ID 9119549)
  • Screen reader announces the number of icons in the main pane of the distribution gallery to be 1 more than is actually present. (Bug ID 8876630 )
  • Visual Basic for Applications (VBA) dialogs like the Correlation Matrix, Tornado Charts and Compare Run Modes tools don't provide screen reader support. VBA Forms do not have text that is optimized for use with a screen reader.. E.g. Shuttle select (>>, <<) icons don't have meaningful alternate text and screen reader announces greater, greater instead of select all. (Bug ID 9128354, 9133625, 9133817, 9133840)
  • Screen reader does not announce the full keyboard shortcut for shuttle select (>>, <<) icons including the greater and less than characters. Only the Alt key is read. (Bug ID 9142878)
  • Screen reader does not announce state of checkbox when changed in OptQuest wizard’s Decision Variables panel. (Bug ID 9129782)
  • Screen reader does not read contents of first cell in grid when first entering Microsoft grid control. The cell contents are read only when toggling off and back onto the cell. (Bug ID 9186700)
  • Screen reader announces that there are 0 items in combo box rather than actual number. (Bug ID 9118820)
  • Screen reader not reading proper size value in scatter chart preferences dialog. (Bug ID 9119913)
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested for:
  • Meaningful icon/image/object identification including object state change on selection (e.g., folder open on selection)
1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to conform to this standard subject to the remarks on the right. Textual information is provided through standard controls.
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Windows or other OS-level color settings are not over-ruled by product

Exceptions:

  • With the default High Contrast Black (Large) settings, dialog title text is not visible in the installer dialogs. (Bug ID 8871253)
  • Excel 2007 cell comments after switching to High Contrast settings are invisible. (Bug ID 9092514)
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested for:
  • animated displays are displayable in non-animation mode
The animation associated with simulations and optimizations can be suppressed via a global Run Preferences setting
1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested for:
  • no reliance on color coding
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested for:
  • contrast setting is consistent through the user session
  • Windows or other OS-level color settings are not over-ruled by product
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • elements that flash or blink between 2 Hz and 55 Hz

Exceptions:

  • Error icon flashes at around 4-5 Hz when triggering validation error in preferences dialog. (Bug ID 7398379)
  • If the Essbase Query Designer is installed and enabled as an add-in in Excel, the running of Predictor Extract Data is much slower and causes a significant amount of flashing in the Excel active sheet. (Bug ID 8487187 )
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right. The product was tested for:
  • Reading of screen text
  • Screen elements under magnification retain readibility and are recognizable
  • AT product successfully tracks cursor focus

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Section 1194.22 Web-based Internet Information and Applications
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Not Applicable  
1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Not Applicable  
1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Not Applicable  
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Not Applicable  
1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable  
1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable  
1194.22(g) Row and column headers shall be identified for data tables. Not Applicable  
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Not Applicable  
1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Not Applicable  
1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Not Applicable  
1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Not Applicable  
1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Not Applicable  
1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Not Applicable  
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Not Applicable  
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

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Section 1194.23 Telecommunications Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

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Section 1194.24 Video and Multimedia Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

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Section 1194.25 Self Contained, Closed Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

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Section 1194.26 Desktop and Portable Computers
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

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Section 1194.31 Functional Performance Criteria
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.
 
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Not Applicable  
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Not Applicable  
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 

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Section 1194.41 Information, Documentation and Support
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Documentation for this product is available in accessible electronic format.

Support documentation for this product is provided in HTML format with limited exceptions.
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.   

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