Reviewing an Internal Service Request

You receive an email notification when you have service requests to review.

This is an example of an email notification.

Use the My Tasks page to view all service requests you have to review.

The My Tasks page automatically opens after you log into Oracle Business Process Management Workspace.

Select the service request task you want to review.

Click on the task to open it in the Task Details section. Double-click the task to open in a new window. In this example, you will double-click the task.

After you review a service request, it reappears on your task list as a service request to close.

Use the Review Service Request page to review the service request and complete the fulfillment details.

Reviewing an Internal Service Request

You have completed the Reviewing an Internal Service Request topic.

Double-click the Task object.
Click in the Estimated Fulfillment Date field.
Enter the desired information into the Estimated Fulfillment Date field. Enter
a valid value
e.g.
"05/17/2013"
.
Click the Fulfillment Status list.
Click the In Process list item.
Click the Ready for Fulfillment button.
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