- Understanding Oracle Internal Service Request Reports
- Understanding Oracle Internal Service Request Reports
- This section is intended for managers
- reviewing reports for their directs.
- You must have a solid working knowledge of Oracle Business Activity Monitoring (BAM) before creating or editing the Oracle Internal Service Request (ISR) dashboards and reports.
- For information on creating and editing Oracle BAM reports, see "Creating and Managing Reports," in
- Oracle Fusion Middleware User's Guide for Oracle Business Activity Monitoring
- This section covers the Oracle BAM reports delivered with Oracle ISR. Oracle
- Internal Service Request includes eight reports within two dashboards, Count of Request Status by Service Type and Service Request Analysis. These reports use information from the service requests submitted in Oracle ISR. Information from saved service requests is not used in the reports.
- Count of Request Status by Service Type
- The Count of Request Status by Service Type dashboard includes four reports pertaining to request counts by service type with these statuses: approved, reviewed, fulfilled, and closed without fulfillment. The following provides an explanation of each report on the dashboard, along with an image of a sample report for each.
- For all four Count of Request Status by Service Type dashboard reports, clicking on a bar shows the list of requests used to create the bar. For example:
- Count of Requests Approved by Service Type
- The
- Count of Requests Approved by Service Type is a bar chart report summarizing the approved request count on the Y-axis for the service types on the X axis.
- Count of Requests Reviewed by Service Type
- The
- Count of Requests Reviewed by Service Type is a bar chart report summarizing the reviewed request count on the Y-axis for the service types on the X-axis.
- Count of Requests Fulfilled by Service Type
- The
- Count of Requests Fulfilled by Service Type is a bar chart report summarizing the fulfilled request count on the Y-axis for the service types on the X-axis.
- Count of Requests Closed Unfulfilled by Service Type
- The
- Count of Requests Closed Unfulfilled by Service Type is a bar chart report summarizing the unfulfilled request count on the Y-axis for the service types on the X-axis.
- Service Request Analysis
- The Service Request Analysis dashboard includes four reports pertaining to total requests by service type, submitter, manager, and fulfilling department. The following provides an explanation of each report on the dashboard, along with an image of a sample report for each.
- For all four Service Request Analysis dashboard reports, clicking on a bar or pie slice shows the list of requests used to create the bar or slice. For example:
- Total Requests by Service Type
- The
- Total Requests by Service Type is a bar chart report summarizing the total requests on the Y-axis for the service types on the X-axis.
- Total Requests by Submitter
- The
- Total Requests by Submitter is a pie chart report summarizing total requests broken down by submitter.
- Total Requests by Manager
- The
- Total Requests by Manager is a bar chart report summarizing the total requests on the Y-axis for the managers on the X-axis.
- Total Requests by Fulfilling Department
- The
- Total Requests by Fulfilling Department is a bar chart report summarizing the total requests on the Y-axis for the departments on the X-axis.