Oracle Fusion Middleware User's Guide for Oracle Internal Service Request Process Accelerator describes how to administer and use this process accelerator.

Audience

This document is intended for:

- Employees who use Oracle Internal Service Request to submit service requests
- Employees who use Oracle Internal Service Request to fulfill service requests
- Managers who use Oracle Internal Service Request to disposition service requests
- Administrators who maintain Oracle Internal Service Request drop-down lists, business rules, and reports

Within this guide, the term disposition means a manager's ability to approve, reject, or request a change to an employee's submitted service request.

Related Documents

For more information, see the following Oracle resources:

Oracle Internal Service Request Process Accelerator

- Oracle Fusion Middleware Installation Guide for Oracle Process Accelerators
- Oracle Fusion Middleware Extensibility Guide for Oracle Process Accelerators

Oracle Business Process Management Suite

- Oracle Fusion Middleware User's Guide for Oracle Business Process Management
- Oracle Fusion Middleware Modeling and Implementation Guide for Oracle Business Process Management
- Oracle Fusion Middleware Business Process Composer User's Guide for Oracle Business Process Management
- Oracle Fusion Middleware Administrator's Guide for Oracle SOA Suite and Oracle Business Process Management Suite

Oracle Business Rules

- Oracle Fusion Middleware User's Guide for Oracle Business Rules

Oracle Fusion Middleware

- Oracle Fusion Middleware Administrator's Guide

Conventions

The following text conventions are used in this document:

- boldface - Boldface type indicates graphical user interface elements or terms defined in text.
- italic - Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.