## Maintaining Service Types

Step | Action
1. | Begin by navigating to the Maintain Service Types page. Click the Links link.
2. | Click the Maintain Service Data link.
3. | Click the Service Types link.
4. | Use the Maintain Service Types page to modify the service types made available when creating a service request.
5. | To see the service types under a department, click the arrow to the left of the department name. Click the Expand button.
6. | To see the service subtypes under a service type, click the arrow to the left of the service type name. Click the Expand button.
7. | Select an item to display the options for that item. Click the Facilities Department list item.
8. | Use the Deselect button to reset the list so nothing is selected. To add a department, which you will do next, you must have nothing selected. Click the Deselect button.
9. | The Add button creates a new item under the selected item. For example, if a service type is selected, clicking this button adds a new service subtype. Clicking this button with nothing selected adds a new department. Click the Add button.
10. | Lookup Codes are unique keys in data tables and are built into the logic of Oracle ISR. Click in the Lookup Code field.
11. | A Lookup Code can be upper or lower case. Enter the desired information into the Lookup Code field. Enter a valid value e.g. "Marketing Department".
12. | Click the OK button.
13. | Clicking the Add button with a department selected creates a new service type under the department. Click the Add button.
14. | The Lookup Code field is populated with the last text entered. First clear this text. Press [Shift+Home].
15. | Press [Delete].
16. | Enter the desired information into the Lookup Code field. Enter a valid value e.g. "Materials Request".
17. | Click the OK button.
18. | Clicking the Add button with a service type selected creates a new service subtype under the service type. Click the Add button.
19. | The Lookup Code field is populated with the last text entered. First clear this text. Press [Shift+Home].
20. | Press [Delete].
21. | Enter the desired information into the Lookup Code field. Enter a valid value e.g. "Brochures".
22. | Click the OK button.
23. | Use the Description field to add an optional description. Click in the Description field.
24. | Enter the desired information into the Description field. Enter a valid value e.g. "Box of 1000 Brochures".
25. | Click the Manager Approval Required list.
26. | Click the No list item.
27. | If manager approval is required for this subtype, this field specifies the number of managerial levels of approval required. Click in the Number of approval levels field.
28. | Although no manager approval is required, you must still enter a value. Enter the desired information into the Number of approval levels field. Enter a valid value e.g. "0".
29. | Click in the Lead Time(Days) field.
30. | Enter the desired information into the Lead Time(Days) field. Enter a valid value e.g. "1".
31. | Click the Fulfilling Department Manager Approval list.
32. | Click the No list item.
33. | Click the Search button.
34. | Click in the Search field.
35. | You can search for a full or partial name. Enter the desired information into the Search field. Enter a valid value e.g. "kvega".
36. | Click the Search button.
37. | Click the Manager option.
38. | The details for the selected employee are displayed. Click the OK button.
39. | Use the Revert button to cancel adding a service type. This only works if the service type has not been saved.
40. | Click the Save button.
41. | Next, modify the Lead Time for the Brochures service subtype. Click the Expand button.
42. | Click the Expand button.
43. | Click the Brochures list item.
44. | Click in the Lead Time(Days) field.
45. | Enter the desired information into the Lead Time(Days) field. Enter a valid value e.g. "2".
46. | Click the Save button.
47. | There are two types of delete, a hard delete and soft delete. A hard delete removes the department, service type, or service subtype from the database table, provided it is not used in a service request. Hard-deleting a department deletes all service types under it. Hard-deleting a service type deletes all service subtypes under it. First, perform a hard delete on the Marketing Department. Click the Marketing Department list item.
48. | Click the Delete button.
49. | Click the OK button.
50. | A soft delete is used for inactivating a department, service type, or service subtype already used in service requests. Inactivated types are not displayed as options on the Submit Service Request page. Next, perform a soft delete on the Paint service subtype. Click the Expand button.
51. | Click the Expand button.
52. | Click the Paint list item.
53. | Click the Active option.
54. | Click the Save button.
55. | The Paint service subtype is now inactive.
56. | You have completed the Maintaining Service Types topic. End of Procedure.