- Maintaining Service Types
- Maintaining Service Types
- Begin by navigating to the
- Maintain Service Types
- page.
- You have completed the
- Maintaining Service Types
- topic.
- To see the service types under a department, click the arrow to the left of the department name.
- To see the service subtypes under a service type, click the arrow to the left of the service type name.
- Select an item to display the options for that item.
- Use the
- Deselect
- button to reset the list so nothing is selected.
- To add a department, which you will do next, you must have nothing selected.
- The
- Add
- button creates a new item under the selected item. For example, if a service type is selected, clicking this button adds a new service subtype.
- Clicking this button with nothing selected adds a new department.
- Lookup Codes
- are unique keys in data tables and are built into the logic of Oracle ISR.
- A
- Lookup Code
- can be upper or lower case.
- Clicking the
- Add
- button with a department selected creates a new service type under the department.
- The Lookup Code field is populated with the last text entered. First clear this text.
- Clicking the
- Add
- button with a service type selected creates a new service subtype under the service type.
- The Lookup Code field is populated with the last text entered. First clear this text.
- Use the
- Description
- field to add an optional description.
- If manager approval is required for this subtype, this field specifies the number of managerial levels of approval required.
- Although no manager approval is required, you must still enter a value.
- You can search for a full or partial name.
- The details for the selected employee are displayed.
- There are two types of delete, a hard delete and soft delete.
- A hard delete removes the department, service type, or service subtype from the database table, provided it is not used in a service request.
- Hard-deleting a department deletes all service types under it. Hard-deleting a service type deletes all service subtypes under it.
- First, perform a hard delete on the
- Marketing Department
- .
- A soft delete is used for inactivating a department, service type, or service subtype already used in service requests. Inactivated types are not displayed as options on the
- Submit Service Request
- page.
- Next, perform a soft delete on the
- Paint
- service subtype.
- Use the
- Revert
- button to cancel adding a service type. This only works if the service type has not been saved.
- The
- Paint
- service subtype is now inactive.
- Use the
- Maintain Service Types
- page to modify the service types made available when creating a service request.
- Next, modify the
- Lead Time
- for the
- Brochures
- service subtype.
- Original Path
- Adding a new department
- Adding a new service type
- Adding a new subtype
- Deleting a department
- Modifying a subtype
- Links
- Maintain Service Data
- Service Types
- Expand
- Expand
- Facilities Department
- Deselect
- Add
- Lookup Code
- Lookup Code
- OK
- Add
- Lookup Code
- Lookup Code
- Lookup Code
- OK
- Add
- Lookup Code
- Lookup Code
- Lookup Code
- OK
- Description
- Description
- Manager Approval Required
- No
- Number of approval levels
- Number of approval levels
- Lead Time(Days)
- Lead Time(Days)
- Fulfilling Department Manager Approval
- No
- Search
- Search
- Search
- Search
- Manager
- OK
- Save
- Marketing Department
- Delete
- OK
- Expand
- Expand
- Paint
- Active
- Save
- Lead Time(Days)
- Lead Time(Days)
- Save
- Expand
- Expand
- Brochures
- Service types specify the type of service an employee is requesting and to which department the request is being made. Oracle Internal Service Request ships with seeded values for service type.
- The seeded values are:
- IT Department
- Hardware Request
- Provisioning Request
- Finance Department
- Credit Card Request
- Petty Cash
- Facilities Department
- Maintenance Request
- Tour Request
- Office Assignment
- Parking Assignment
- Inventory Department
- Product Request
- HR Department
- Payroll
- Each service type has service subtypes under it. For example, under Hardware Request are the subtypes Laptop, Printer, and Laptop Docking Station.
- You can add additional departments, service types, and service subtypes to meet your organization's needs. You must update the Oracle ISR Approval Decision Ruleset if you add new service types and want them used in the processing of service requests.
- The Hardware Request service type is used in the Oracle ISR Approval Decision Ruleset.
- Service types that appear in this ruleset are critical; modifying or deleting these values could mean modifications will be needed to the ruleset.
- The Credit Card Request service type is used in the Oracle ISR Additional Approvals Ruleset. Service types that appear in this ruleset are critical; modifying or deleting these values could mean modifications will be needed to the ruleset.
- In this topic, you will modify service type options.