Fulfillment status codes specify the progress toward satisfying the service request. Oracle Internal Service Request ships with seeded values for fulfillment status codes. The seeded values are:

- In Process
- In Process, Delayed
- Fulfilled, Closed
- Unable to Fulfill, Facilities Issue, Closed
- Unable to Fulfill, Vendor Issue, Closed
- Unable to Fulfill, Policy Issue, Closed

You can add additional fulfillment status codes to meet your organization's needs.

In this topic, you will modify fulfillment status code options.