## Creating a New Internal Service Request

Step | Action
1. | Begin by navigating to the Submit Service Request page. Click the Submit Service Request link.
2. | Use the Submit Service Request page to create and submit a service request.
3. | The Service Request ID, Status, Submitter, and Submit Date fields automatically populate when the Submit Service Request page opens.
4. | The Priority field automatically populates when the Submit Service Request page opens. By default, the priority level is set to 3. You can change this value if you require a different priority. Values range from 1 to 5, highest to lowest.
5. | The Department, the Service Type, and the Service Subtype together define the service you select. Note: All fields with an Asterisk (*) are required.
6. | Click the Department list.
7. | Click the IT Department list item.
8. | Click the Service Type list.
9. | Click the Hardware Request list item.
10. | Click the Service Subtype list.
11. | Click the Printer list item.
12. | The Due Date field automatically populates when you select the Service Subtype. It is calculated based on the lead time defined in the subtype. You can change this value if you require a different due date.
13. | Click in the Reason field.
14. | Enter the desired information into the Reason field. Enter a valid value e.g. "Writing extensive reports for the legal department.".
15. | Complete the Organization, Telephone Number, Extension, Building, and Room fields if required by your organization.
16. | Use the Submit button to save and submit the service request to your manager for approval. Click the Submit button.
17. | After you submit a service request you and your manager receive an email notification of the service request. You also receive an email notification after your manager dispositions your service request. This is an example of an email notification.
18. | You have completed the Creating a New Internal Service Request topic. End of Procedure.