- Maintaining Fulfillment Status
- Maintaining Fulfillment Status
- Begin by navigating to the
- Maintain Fulfillment Status
- page.
- You have completed the
- Maintaining Fulfillment Status Codes
- topic.
- First, add a fulfillment status code.
- Lookup Codes
- are unique keys in data tables and are built into the logic of Oracle ISR.
- A
- Lookup Code
- can be upper or lower case.
- Next, specify a short description. Short descriptions appear when the fulfilling employee reviews or closes a service request.
- Next, specify a fulfillment status type.
- Use the
- Description
- field to add an optional description.
- Save the fulfillment status code to make it available on the
- Review Service Request
- and
- Close Service Request
- pages.
- Next, modify the description for the
- Closed_Unfulfilled_Legal
- fulfillment status code.
- By default, the first row is automatically selected. When modifying or deleting a status code, ensure that the row you want to take action on is selected. You can click anywhere in the row to select it.
- There are two types of delete, a hard delete and soft delete.
- A hard delete removes the fulfillment status code from the database table, provided it is not used in a service request.
- First, perform a hard delete on the code
- Closed_Unfulfilled_Legal
- .
- A soft delete is used for inactivating a fulfillment status code already used in service requests. Inactivated codes are not displayed as options on the
- Review Service Request
- and
- Close Service Request
- pages.
- Next, perform a soft delete on the
- Closed_Unfulfilled_Policy
- code.
- Confirm that you want to make the
- Closed_Unfulfilled_Policy
- code inactive.
- Next, query the
- Closed
- fulfillment status codes.
- You can query on any field by clicking into that field.
- You can query using whole or partial words.
- Press the Enter key to initiate the query.
- You must clear the queried data to view the full list of fulfillment status codes.
- Select the queried data.
- Use the
- Maintain Fulfillment Status
- page to modify the fulfillment status codes made available when reviewing or closing a service request.
- Use the
- Revert
- button to cancel adding a fulfillment status code. This only works if the fulfillment status code has not been saved.
- Only the
- Closed
- fulfillment status codes appear.
- The full list of fulfillment status codes is viewable again.
- The
- Query By Example
- button can be toggled on or off.
- The fulfillment status code
- Closed_Unfulfilled_Legal
- is now added.
- The fulfillment status code
- Closed_Unfulfilled_Legal
- is now deleted.
- The fulfillment status code
- Closed_Unfulfilled_Policy
- is now inactive.
- The
- Closed_Unfulfilled_Legal
- lookup code is now modified.
- Original Path
- Adding a new fulfillment status
- Modifying a fulfillment status
- Deleting a fulfillment status
- Querying a fulfillment status
- Links
- Add
- Lookup Code
- Lookup Code
- Short Description
- Short Description
- Active
- Fulfillment Status Type
- Closed
- Description
- Description
- Save
- Description
- Description
- Save
- Delete
- Active
- OK
- Save
- Query By Example
- Fulfillment Status Type
- Fulfillment Status Type
- Lookup Code
- Fulfillment Status Type
- Lookup Code
- Lookup Code
- Lookup Code
- Maintain Service Data
- Fulfillment status codes specify the progress toward satisfying the service request. Oracle Internal Service Request ships with seeded values for fulfillment status codes.
- The seeded values are:
- In Process
- In Process, Delayed
- Fulfilled, Closed
- Unable to Fulfill, Facilities Issue, Closed
- Unable to Fulfill, Vendor Issue, Closed
- Unable to Fulfill, Policy Issue, Closed
- You can add additional fulfillment status codes to meet your organization's needs.
- In this topic, you will modify fulfillment status code options.