Service types specify the type of service an employee is requesting and to which department the request is being made. Oracle Internal Service Request ships with seeded values for service type. The seeded values are:

IT Department

- Hardware Request
- Provisioning Request

Finance Department

- Credit Card Request
- Petty Cash

Facilities Department

- Maintenance Request
- Tour Request
- Office Assignment
- Parking Assignment

Inventory Department

- Product Request

HR Department

- Payroll

Each service type has service subtypes under it. For example, under Hardware Request are the subtypes Laptop, Printer, and Laptop Docking Station.

You can add additional departments, service types, and service subtypes to meet your organization's needs. You must update the Oracle ISR Approval Decision Ruleset if you add new service types and want them used in the processing of service requests.

The Hardware Request service type is used in the Oracle ISR Approval Decision Ruleset. Service types that appear in this ruleset are critical; modifying or deleting these values could mean modifications will be needed to the ruleset.

The Credit Card Request service type is used in the Oracle ISR Additional Approvals Ruleset. Service types that appear in this ruleset are critical; modifying or deleting these values could mean modifications will be needed to the ruleset.

In this topic, you will modify service type options.