- Creating a New Internal Service Request
- Creating a New Internal Service Request
- Begin by navigating to the
- Submit Service Request
- page.
- You have completed the
- Creating a New Internal Service Request
- topic.
- Use the
- Submit
- button to save and submit the service request to your manager for approval.
- Complete the
- Organization
- ,
- Telephone Number
- ,
- Extension
- ,
- Building
- , and
- Room
- fields if required by your organization.
- Use the
- Submit Service Request
- page to create and submit a service request.
- The
- Service Request ID
- ,
- Status
- ,
- Submitter
- , and
- Submit Date
- fields automatically populate when the
- Submit Service Request
- page opens.
- The
- Priority
- field automatically populates when the
- Submit Service Request
- page opens. By default, the priority level is set to 3. You can change this value if you require a different priority. Values range from 1 to 5, highest to lowest.
- The
- Due Date
- field automatically populates when you select the
- Service Subtype
- . It is calculated based on the lead time defined in the subtype. You can change this value if you require a different due date.
- After you submit a service request you and your manager receive an email notification of the service request.
- You also receive an email notification after your manager dispositions your service request.
- This is an example of an email notification.
- The
- Department
- , the
- Service Type
- , and the
- Service Subtype
- together define the service you select.
- Note:
- All fields with an
- Asterisk
- (*) are required.
- Original Path
- Submit Service Request
- Department
- IT Department
- Service Type
- Hardware Request
- Service Subtype
- Printer
- Reason
- Reason
- Submit
- Imagine you have extensive reports to write and need your own printer. You can use Oracle Internal Service Request to submit a service request to your manager, requesting approval for the printer.
- In this topic, you will
- create and submit a new service request.