Dispositioning an Internal Service Request

You receive an email notification when you have service requests to disposition.

This is an example of an email notification.

Use the My Tasks page to view all service requests you have to disposition.

The My Tasks page automatically opens after you log into Oracle Business Process Management Workspace.

Select the service request task you want to disposition.

Click on the task to open it in the Task Details section. Double-click the task to open in a new window. In this example, you will double-click the task.

You are going to disposition this service request by asking for more information.

Use the Approve Service Request page to review and disposition the service request.

Use the Request More Information dialog box to ask for additional details from specific participants.

Use the From options to specify one of the task participants or other users. The Participant option automatically populates with the submitting employee.

You are going to ask the submitting employee for more information.

Use one of the Return Options to specify how the information request is routed.

The Require subsequent participants to retake action option is automatically selected.

Use the Require subsequent participants to retake action option to send the information request back to the approvers for reapproval. Use the Route directly back to me option to route the service request back to your queue after the information is provided.

After you disposition a service request, it disappears from your task list.

Dispositioning an Internal Service Request

You have completed the Dispositioning an Internal Service Request topic.

Double-click the Task object.
Click the Actions menu.
Click the Request Information... menu.
Click in the Comments field.
Enter the desired information into the Comments field. Enter
a valid value
e.g.
"Which department is billed, finance or legal?"
.
Click the OK button.
Click the Route directly back to me option.
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