- Dispositioning an Internal Service Request
- Dispositioning an Internal Service Request
- You receive an email notification when you have service requests to disposition.
- This is an example of an email notification.
- Use the
- My Tasks
- page to view all service requests you have to disposition.
- The
- My Tasks
- page automatically opens after you log into Oracle Business Process Management Workspace.
- Select the service request task you want to disposition.
- Click on the task to open it in the
- Task Details
- section. Double-click the task to open in a new window. In this example, you will double-click the task.
- You have completed the
- Dispositioning an Internal Service Request
- topic.
- You are going to disposition this service request by asking for more information.
- Use the
- Approve
- Service Request
- page to review and disposition the service request.
- Use the
- Request More Information
- dialog box to ask for additional details from specific participants.
- Use the
- From
- options to specify one of the task participants or other users. The
- Participant
- option automatically populates with the submitting employee.
- You are going to ask the submitting employee for more information.
- Use one of the
- Return Options
- to specify how the information request is routed.
- The
- Require subsequent participants to retake action
- option is automatically selected.
- Use the
- Require subsequent participants to retake action
- option to send the information request back to the approvers for reapproval. Use the
- Route directly back to me
- option to route the service request back to your queue after the information is provided.
- After you disposition a service request, it disappears from your task list.
- Original Path
- Task
- Actions
- Request Information...
- Comments
- Comments
- OK
- Route directly back to me
- After an employee submits a service request, you, as their manager, or the fulfilling department manager, receive an email notification of the request. You log into Oracle Business Process Management Workspace and disposition the service request by approving, rejecting, or requesting more information about the service request.
- In this topic, you will disposition a service request.