Maintaining Fulfillment Status
Maintaining Fulfillment Status
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Maintaining Fulfillment Status
Test Results
Maintaining Fulfillment Status

Begin by navigating to the Maintain Fulfillment Status page.

First, add a fulfillment status code.

Lookup Codes are unique keys in data tables and are built into the logic of Oracle ISR.

A Lookup Code can be upper or lower case.

Next, specify a short description. Short descriptions appear when the fulfilling employee reviews or closes a service request.

Next, specify a fulfillment status type.

Use the Description field to add an optional description.

Save the fulfillment status code to make it available on the Review Service Request and Close Service Request pages.

Next, modify the description for the Closed_Unfulfilled_Legal fulfillment status code.

By default, the first row is automatically selected. When modifying or deleting a status code, ensure that the row you want to take action on is selected. You can click anywhere in the row to select it.

There are two types of delete, a hard delete and soft delete.

A hard delete removes the fulfillment status code from the database table, provided it is not used in a service request.

First, perform a hard delete on the code Closed_Unfulfilled_Legal.

A soft delete is used for inactivating a fulfillment status code already used in service requests. Inactivated codes are not displayed as options on the Review Service Request and Close Service Request pages.

Next, perform a soft delete on the Closed_Unfulfilled_Policy code.

Confirm that you want to make the Closed_Unfulfilled_Policy code inactive.

Next, query the Closed fulfillment status codes.

You can query on any field by clicking into that field.

You can query using whole or partial words.

Press the Enter key to initiate the query.

You must clear the queried data to view the full list of fulfillment status codes.

Select the queried data.

Use the Maintain Fulfillment Status page to modify the fulfillment status codes made available when reviewing or closing a service request.

Use the Revert button to cancel adding a fulfillment status code. This only works if the fulfillment status code has not been saved.

Only the Closed fulfillment status codes appear.

The full list of fulfillment status codes is viewable again.

The Query By Example button can be toggled on or off.

The fulfillment status code Closed_Unfulfilled_Legal is now added.

The fulfillment status code Closed_Unfulfilled_Legal is now deleted.

The fulfillment status code Closed_Unfulfilled_Policy is now inactive.

The Closed_Unfulfilled_Legal lookup code is now modified.

Maintaining Fulfillment Status

You have completed the Maintaining Fulfillment Status Codes topic.

Click the Links link.
Click the Add button.
Click in the Lookup Code field.
Enter the desired information into the Lookup Code field. Enter
a valid value
e.g.
"Closed_Unfulfilled_Legal"
.
Click in the Short Description field.
Enter the desired information into the Short Description field. Enter
a valid value
e.g.
"Unable to Fulfill, Legal Issue, Closed"
.
Click the Active option.
Click the Fulfillment Status Type list.
Click the Closed list item.
Click in the Description field.
Enter the desired information into the Description field. Enter
a valid value
e.g.
"Unable to Fulfill, Legal Issue, Closed"
.
Click the Save button.
Click the row header.
Click in the Description field.
Enter the desired information into the Description field. Enter
a valid value
e.g.
", Confidential"
.
Click the Save button.
Click the row header.
Click the Delete button.
Click the row header.
Click the Active option.
Click the OK button.
Click the Save button.
Click the Query By Example button.
Click in the Fulfillment Status Type field.
Enter the desired information into the Fulfillment Status Type field. Enter
a valid value
e.g.
"Closed"
.
Press [Enter].
Click in the Fulfillment Status Type field.
Press [Shift+Home].
Press [Delete].
Press [Enter].
Click the Maintain Service Data link.
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