- Reviewing an Internal Service Request
- Reviewing an Internal Service Request
- You receive an email notification when you have service requests to review.
- This is an example of an email notification.
- Use the
- My Tasks
- page to view all service requests you have to review.
- The
- My Tasks
- page automatically opens after you log into Oracle Business Process Management Workspace.
- Select the service request task you want to review.
- Click on the task to open it in the
- Task Details
- section. Double-click the task to open in a new window. In this example, you will double-click the task.
- You have completed the
- Reviewing an Internal Service Request
- topic.
- After you review a service request, it reappears on your task list as a service request to close.
- Use the
- Review Service Request
- page to review the service request and complete the fulfillment details.
- Original Path
- Task
- Estimated Fulfillment Date
- Estimated Fulfillment Date
- Fulfillment Status
- In Process
- Ready for Fulfillment
- After the managers of the submitting employee and the fulfilling department disposition a service request, you, as the employee in charge of fulfilling the request, receive an email notification asking you to review the request. You review the request and provide fulfillment status information.
- Fulfilling the request is a manual step, performed outside of Oracle Internal Service Request.
- In this topic, you will review a service request.