- Submitting Information for an Internal Service Request
- Submitting Information for an Internal Service Request
- Use the
- My Tasks
- page to view service requests for which you have to provide information.
- The
- My Tasks
- page automatically opens after you log into Oracle Business Process Management Workspace.
- Select the service request task for which you are providing information.
- Click on the task to open it in the
- Task Details
- section. Double-click the task to open in a new window. In this example, you will double-click the task.
- You have completed the
- Submitting Information for an Internal Service Request
- topic.
- A comment is required when submitting information for a service request.
- After you provide more information for a service request it disappears from your task list.
- Use the
- Approve Service Request
- page to submit information for the service request.
- Specify who should see the comments by selecting the appropriate option.
- The default option,
- All process participants
- , allows the submitting employee, the fulfilling employee, and all approvers to view the comment.
- The
- Only task participants
- option allows only the requestor and provider to view the comment. In this example, use the
- Only task participants
- option.
- Original Path
- Task
- Create
- Comment
- Comment
- OK
- Actions
- Submit Information
- Only task participants
- If one of the managers who dispositions a service request asks for more information, the service request is routed to the person from whom the information is needed. This could be the employee who initiated the request, one of the managers who previously approved it, or another person in the company.
- In this topic, you will submit more information for a service request.