Overview of Oracle Internal Service Request Process Lifecycle

The employee begins by navigating to the Submit Service Request page.

The employee uses the Submit Service Request page to create and submit a service request.

The employee completes all required fields pertaining to her request.

The employee clicks the Submit button to save and submit the service request to her manager.

The manager double-clicks on the Task to open the service request.

The employee's manager and the fulfilling department manager use the My Tasks page to disposition service requests.

The manager reviews the service request and clicks the Approve button to approve the service request.

The employee and manager receive an email notification of the disposition of the service request.

The fulfilling employee uses the My Tasks page to review service requests.

The fulfilling employee double-clicks on the Task to open the service request.

The fulfilling employee completes the Estimated Fulfillment Date and Fulfillment Status fields. The Estimated Fulfillment Date is optional.

The fulfilling employee reviews the service request and clicks the Ready for Fulfillment button to indicate that the service request can be fulfilled.

The submitting employee receives an email notification of the review of the service request.

The fulfilling employee uses the My Tasks page to close service requests.

The fulfilling employee double-clicks on the Task to open the service request.

The fulfilling employee completes the Fulfillment Status and Close Date fields.

The fulfilling employee clicks the Close Request button to close the service request.

The submitting employee receives an email notification of the closing of the service request.

The submitting employee and manager receive an email notification of the submitted service request.

This is a sample email notification.

Overview of Oracle Internal Service Request Process Lifecycle

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