- Closing an Internal Service Request
- Closing an Internal Service Request
- You receive an email notification when you have service requests to close.
- This is an example of an email notification.
- Use the
- My Tasks
- page to view all service requests you have to close.
- The
- My Tasks
- page automatically opens after you log into Oracle Business Process Management Workspace.
- Select the service request task you want to close.
- Click on the task to open it in the
- Task Details
- section. Double-click the task to open in a new window. In this example, you will double-click the task.
- You have completed the
- Closing an Internal Service Request
- topic.
- After you close a service request it disappears from your task list.
- All task participants receive an email notification when a service request is closed.
- This is an example of an email notification.
- Close Date
- defaults to today's date. You can change it if necessary.
- Use the
- Close Service Request
- page to close the service request.
- Original Path
- Task
- Fulfillment Status
- Fulfilled, Closed
- Close Request
- After you, as the employee in charge of fulfilling the service request, fulfill it or determine that it cannot be fulfilled, you log into Oracle Business Process Management Workspace and close the service request.
- In this topic, you will close a service request.