- Understanding Oracle Internal Service Request Pages
- Understanding Oracle Internal Service Request Pages
- The Oracle Business Process Workspace
- Tasks
- tab appears after you log into Oracle Business Process Management Workspace. This is an Oracle Business Process Management Workspace page.
- From here you can:
- • Take action on an service request by executing the tasks assigned to you from
- Views, My Tasks
- • Access Oracle ISR from the
- Applications
- link
- You have completed the
- Understanding Oracle Internal Service Request Pages
- topic.
- The
- Submit Service Request
- link is visible if you are granted permissions in Oracle ISR. Use this link to access the
- Submit Service Request
- page. This is an Oracle Business Process Management Workspace page.
- Use the
- Submit Service Request
- page to create a service request. This is an Oracle Internal Service Request page.
- The Oracle Business Process Workspace
- My Tasks
- page displays the revision requests an employee receives from their manager when logged in with an employee role.
- The
- My Tasks
- page displays the service requests a manager needs to disposition when logged in with a manager role. This is an Oracle Business Process Management Workspace page.
- For more information on how to work with tasks, such as reassigning a task, routing a task, or setting a vacation period, see "Working on Tasks in Process Workspace," in
- Oracle Fusion Middleware User's Guide for Oracle Business Process Management
- .
- For more information on understanding, navigating, and setting your preferences in Oracle Business Process Workspace, see "Getting Started with Process Workspace, in
- Oracle Fusion Middleware User's Guide for Oracle Business Process Management
- .
- Use the
- Maintain Fulfillment Status
- page to modify the fulfillment status codes made available when reviewing or closing a service request. This is an Oracle Internal Service Request administration page.
- Use the
- Maintain Service Types
- page to modify the service types made available when creating a service request. This is an Oracle Internal Service Request administration page.
- The
- Maintain Service Data
- link is available under
- Links
- if you have administrator rights in Oracle ISR. Use this link to access the administration pages.
- Original Path
- Oracle Internal Service Request (ISR) runs on Oracle Business Process Management Workspace. Your role within Oracle ISR determines the tasks you can perform, and the pages you can access. Some of these pages are Oracle Business Process Management Workspace, others are Oracle ISR. Understanding the pages associated to a task or role makes you more effective in your use with Oracle ISR.
- This topic addresses the various Oracle Business Process Management Workspace and Oracle ISR pages you use.