You must have a solid working knowledge of Oracle SOA Suite, Oracle BPM Suite, and Oracle Business Rules before modifying any business rules. For information on these products, see:

- Oracle Fusion Middleware User's Guide for Oracle Business Rules
- Oracle Fusion Middleware Administrator's Guide for Oracle SOA Suite and Oracle Business Process Management Suite

Oracle Internal Service Request uses the Additional Approvals Rule 1 and Rule 2, in the Additional Approvals Ruleset, each of which includes a condition (IF) statement and an action (THEN) statement.

The condition statement of Rule 1 specifies that the service type is Credit Card Request. The action statement creates a resource list that includes Central Region.

The condition statement of Rule 2 specifies that the service type isn't Credit Card Request. The action statement creates a resource list that does not include Central Region.

You can modify the existing ruleset, conditions, or actions. Take caution before modifying a condition or action, it can require source code changes. Service request processing fails if this ruleset is deleted. To modify the ruleset, conditions, or actions, see "Editing Rules in an Oracle Business Rules Dictionary at Run Time," in Oracle Fusion Middleware User's Guide for Oracle Business Rules.