## Understanding Oracle Internal Service Request Pages

Step | Action
1. | The Oracle Business Process Workspace Tasks tab appears after you log into Oracle Business Process Management Workspace. This is an Oracle Business Process Management Workspace page. From here you can: • Take action on an service request by executing the tasks assigned to you from Views, My Tasks • Access Oracle ISR from the Applications link
2. | The Submit Service Request link is visible if you are granted permissions in Oracle ISR. Use this link to access the Submit Service Request page. This is an Oracle Business Process Management Workspace page.
3. | Use the Submit Service Request page to create a service request. This is an Oracle Internal Service Request page.
4. | The Maintain Service Data link is available under Links if you have administrator rights in Oracle ISR. Use this link to access the administration pages.
5. | Use the Maintain Fulfillment Status page to modify the fulfillment status codes made available when reviewing or closing a service request. This is an Oracle Internal Service Request administration page.
6. | Use the Maintain Service Types page to modify the service types made available when creating a service request. This is an Oracle Internal Service Request administration page.
7. | The Oracle Business Process Workspace My Tasks page displays the revision requests an employee receives from their manager when logged in with an employee role. The My Tasks page displays the service requests a manager needs to disposition when logged in with a manager role. This is an Oracle Business Process Management Workspace page.
8. | For more information on how to work with tasks, such as reassigning a task, routing a task, or setting a vacation period, see "Working on Tasks in Process Workspace," in Oracle Fusion Middleware User's Guide for Oracle Business Process Management.
9. | For more information on understanding, navigating, and setting your preferences in Oracle Business Process Workspace, see "Getting Started with Process Workspace, in Oracle Fusion Middleware User's Guide for Oracle Business Process Management.
10. | You have completed the Understanding Oracle Internal Service Request Pages topic. End of Procedure.