Closing an Internal Service Request

You receive an email notification when you have service requests to close.

This is an example of an email notification.

Use the My Tasks page to view all service requests you have to close.

The My Tasks page automatically opens after you log into Oracle Business Process Management Workspace.

Select the service request task you want to close.

Click on the task to open it in the Task Details section. Double-click the task to open in a new window. In this example, you will double-click the task.

After you close a service request it disappears from your task list.

All task participants receive an email notification when a service request is closed.

This is an example of an email notification.

Close Date defaults to today's date. You can change it if necessary.

Use the Close Service Request page to close the service request.

Closing an Internal Service Request

You have completed the Closing an Internal Service Request topic.

Double-click the Task object.
Click the Fulfillment Status list.
Click the Fulfilled, Closed list item.
Click the Close Request button.
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