This section provides a complete list of the delivered documentation for Oracle Internal Service Request (ISR).

The delivered documents are:

Oracle Fusion Middleware Installation Guide for Oracle Process Accelerators - This content provides instructions for installing any Oracle Process Accelerator.
Oracle Fusion Middleware Extensibility Guide for Oracle Process Accelerators - This content provides information about customizing and extending Oracle Process Accelerators.

Oracle Process Accelerators Known Issues - This content provides information about the known issues with any Oracle Process Accelerator.
Oracle Fusion Middleware User's Guide for Oracle Internal Service Request Process Accelerator - This content provides information on how to use and modify Oracle Internal Service Request Process Accelerator. The content of this manual is also available in the following formats:

- Process Accelerator Help system
- User Productive Kit (UPK) demo
- UPK source content

Process Accelerator Help System - The Help system is available when you launch the or the User Productivity Kit link from the process accelerator Help menu.

UPK Demo - You can use the User Productivity Kit demo for training or presentation purposes while installing the process accelerator. To utilize the UPK demo, unzip the <PA acronym>UPK.zip file and distribute the PlayerPackage directory and its contents to those who need training; or place the PlayerPackage directory and its contents on a web server and provide the URL to its location. The play.exe file launches the UPK Player.

UPK Source Content - If you have a licensed version of Oracle User Productivity Kit you can modify the UPK content using the UPKSource.zip file. Use the following steps to deploy your modified UPK content as the Help for the Process Accelerator.

1. Unzip UPKsource.zip.
2. In UPK Developer, import the <PA acronym>UPKsrc.odarc file you want to modify.
3. Modify and publish your updated content to the Player.
4. Rename the PlayerPackage directory to <PA acronym>UPK.
5. Convert the <PA acronym>UPK directory and its contents into a web application archive (war) file called <PA acronym>UPK.war.
6. On your Oracle WebLogic Server, navigate to $PA_HOME/pa/src/<PA acronym>/UPKObjects, rename <PA acronym>UPK.war to <PA acronym>UPK.warORIG.
7. Copy your new <PA acronym>UPK.war to $PA_HOME/pa/src/<PA acronym>/UPKObjects.
8. Navigate to $MW_HOME/user_projects/domains/soainfra/servers/AdminServer/upload/<PA acronym>UPK/app, rename <PA acronym>UPK.war to <PA acronym>UPK.warORIG.
9. Copy your new <PA acronym>UPK.war to $MW_HOME/user_projects/domains/soainfra/servers/AdminServer/upload/<PA acronym>UPK/app.
10. In Oracle WebLogic Server Administration Console, navigate to the Domain Structure navigation tree, click Deployments.
11. On the Summary of Deployments page, select the <PA acronym>UPK check box, and click Update.
12. On the Update Application Assistant page, change the Source Path to the location you extracted the <PA acronym>UPK.war file to.
13. Click Next, Next, then Finish.
14. Launch the Process Accelerator Help to view the updated documentation.