Oracle Service Center

Enhance agent productivity and streamline customer interactions with Oracle Service Center. Consolidate customer data spanning your digital engagement channels and back-office systems into a unified agent workspace and equip your agents with valuable context and tools to improve their efficiency.

  • Faster support, better outcomes, powered by AI

    Learn how to improve customer satisfaction and reduce costs across self-service, agent-assisted, and field service workflows using automation and AI.

  • Oracle named a Leader in the Gartner® Magic Quadrant for the CRM Customer Engagement Center

    Customer service and support technology leaders can consult this report to help identify the service technology suite that best fits their needs.

  • Explore the power of AI and automation in service

    Learn cutting-edge best practices for service delivery, including how AI and automation are transforming the way service teams operate. Explore our on-demand webcast catalog for insights.

Explore Oracle Service Center

Oracle Service Center helps service agents deliver faster, accurate, and more consistent customer resolutions with recommendations based on your organization's established best practices. Consolidating all relevant customer information into one view helps your agents to be more productive and create authentic customer connections.

Dynamic agent workspace

Empower customer service agents with a modern, conversational UI built to support a range of service types, from high-velocity transactional service inquiries to complex, long-running service engagements.

Configurable agent user experience

Personalize the agent experience by consolidating relevant data, related objects, and productivity tools into a single view with a smart action bar to access hundreds of resolution actions with one click.

Enhance data visibility

Make service history, past conversations, and customer data from CRM and back-office systems—such as contracts, billing, and supply chain—visible to agents without toggling between screens or applications.

Omnichannel engagement

Oracle Service Center supports all the digital customer service channels your customers prefer to engage with, including email, chat, phone, video, SMS messaging, and more, from the same screen.


Contact center customer successes

View more customer successes

Oracle helps some of the best businesses build the best customer interactions and experiences with a powerful service cloud offering.

Key benefits of Oracle Service Center

01Resolve issues faster

Help service agents deliver faster, accurate, and more consistent customer resolutions with dynamic recommendations based on your organization's established best practices.

02Simplify the agent experience

Our new integration between Oracle Unity Customer Data Platform and Oracle B2C Service consolidates data from a variety of sources to give customer service agents a complete, consolidated, and dynamic customer profile.

03Improve agent productivity and engagement

Increase agent productivity with intuitive tools, including agent scripting, contextual workspaces, guided assistance, and real-time analytics. Give agents a robust set of collaboration tools to find answers faster.

Packsys boosts customer service levels by 13% with Oracle

04Eliminate fragmented customer service experiences

Provide B2B customer service agents with the tools they need to solve extremely complex customer problems. With the agent console, your people can reach across departments to access information from any needed system—such as ERP, supply chain, commerce, and billing—and apply cross-functional business processes to best help customers.

Essential strategies for contact center management (PDF)

The new playbook for B2B service

Seth Singer, Outbound Product Manager, Oracle Service

Oracle partnered with Ascend2 and surveyed more than 5,000 people globally to gain insight into how customer service is perceived, the ways service impacts a customer’s overall experience with a brand, and how these consumer service experiences influence the expectations of the people we work with and for.

Read the blog

Resources

Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

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