Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Guided Learning 23C

Product Description:

Oracle Guided Learning (OGL) is a digital adoption solution that delivers in-application guidance and learning content to help users to:

Understand business processes
Recognize and follow changes to those processes
Review policy guidelines
Accurately complete transactions in conformance with business requirements

Date:

02-Aug-2023

Contact Information:

accessible_ww@oracle.com

Notes:

Console is not used by end users, so is excluded from this VPAT.

Users can navigate within OGL, transition between OGL and the host application, and access all relevant functionality using only the keyboard. Assistive technology is not required to use keyboard-only navigation. When a guide is running and a tip appears, the focus will be placed on the tip and then the Tab key may be used to navigate within the tip. Tabbing accesses the OGL Launcher as the last item on a page’s Tab order. Using the keyboard shortcut below to open and close the Help Panel is a quicker method to access OGL.

Keyboard shortcuts enable user interface actions without a mouse. Following is a list of shortcuts available for OGL and their function:

Toggle the pulsing of the page's active beacons on or off.
Alt+Ctrl+B

Open and close the Help Panel. The Help Panel will open with focus on the Search bar. The tab button can then be used to navigate within the panel.
Crtl+Alt+H

Toggle the focus from the tip on screen to the element to which it is associated. The same shortcut is used for toggling focus on the Feedback modal. Please see below for variations for Splash tips with the target element “body”:
For splash without overlay: Give focus to the first focusable element in the page
For splash with overlay: Screen reader will read "Unable to switch focus from splash tip with overlay"
Alt+Ctrl+G

Use this shortcut to open or close language selection menu.
Ctrl+Alt+L

This shortcut moves the focus to the first display group on the display group menu.
Alt+Ctrl+M

Use this shortcut to switch on/off hover mode. When this mode is switched on, the first hover tip in the page will appear. "[" (left bracket key) or "]" (right bracket key) will navigate the user around all the hover tips available on the page (Smart tips and Beacon tips are considered hover tips). Use the same Alt+S shortcut to exit this mode. NB: Navigation keys vary from one screen reader (like JAWS) to another.
Alt+Ctrl+S

Show/Hide task list.
Ctrl+Alt+T

Toggle the focus from the element to smart tip it is associated with. the same shortcut can be used to navigate back to element.
Alt+Ctrl+C

If the focus is on the Help Panel, the Esc button will close the Help Panel and return focus to the host application. If the focus is on a tip, the Esc button will close the tip AND close the guide.
Esc

To disable or adjust keyboard shortcuts apply/embed the following scripts:

Disable the keyboard shortcut
iridize.allowKeyboardShortcuts = false;

Override the default keyboard shortcut
iridize.hotKeys = {guideFocus : 'Alt+G', showOrHideBeacon : 'Ctrl+Alt+B' }

Disable a specific keyboard shortcut (Set an empty string as per the example)
iridize.hotKeys = {guideFocus : 'Alt+G', showOrHideBeacon : '' }

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Chrome Extension for Oracle Guided Learning 1.0

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Titles for Objects and Applets are provided Controls have an associated name Non-text characters are not used or have meaningful alternative text
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	There is no pre-recorded audio and video
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	There is no pre-recorded audio
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	There is no pre-recorded audio
1.2.4 Captions (Live) (Level AA)	Not Applicable	No live audio content in video is being used
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	There is no pre-recorded audio
1.3.1 Info and Relationships (Level A)	Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Not Applicable	There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Not Applicable	Information is not conveyed using color
1.4.2 Audio Control(Level A)	Not Applicable	No automatically playing audio is used
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1
1.4.4 Resize text(Level AA)	Not Supported	The product was tested for: Text can be resized up to 200% without loss of content or functionality Exceptions : Bug 34389251 - Tasklist popup window, feedback window, help panel, survey guide and video guide tooltip is getting truncated on 200% browser zoom
1.4.5 Images of Text(Level AA)	Not Applicable	Images of text are not used
1.4.10 Reflow (Level AA)	Not Supported	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Exceptions : Bug 34389219 - Elements such as help panel, tasklist, step guide, feedback window, tips, surveys are not visible with 400% browser zoom
1.4.11 Non-text Contrast (Level AA)	Supports	The product was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Partially Supports	The product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size Exceptions : Bug 34389203 - Tooltip footer(next/done button), Step guide step number badge background are getting dis-aligned on selecting Text Spacing Bug 34746106 - Tasklist badge in tasklist popup window is getting dis-aligned for Text Spacing
1.4.13 Content on Hover or Focus (Level AA)	Supports	The product was tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid.
2.1.1 Keyboard(Level A)	Partially Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation Exceptions : Bug 35526841 - Survey Accessibility : User not able to select the choices for "True/False", "Rating Scale" and "Experience Rating" question types with keyboard tabs(without screen reader) Bug 35526798 - Keyboard tab on guide menu icon is not working for the first time in autoload tasklist pop-up. It is working , but once focused, it takes two tab key pressed to progress to second row.
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Partially Supports	The product was tested for: Single character keyboard shortcuts can be turned off. Single character keyboard shortcuts can be remapped. Exceptions : Bug 35526789 - Embedded scripts used to disable or adjust keyboard shortcuts are not working
2.2.1 Timing Adjustable(Level A)	Not Applicable	Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: Moving, blinking, or scrolling information that is designed to last for more than five seconds can be paused Moving, blinking, or scrolling content that is pure decoration can be stopped or hidden
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Not Applicable	OGL is a series of tips to help the user contextually based on what is on the Web page, there are no "blocks of content that are repeated on multiple Web pages" within the OGL tool.
2.4.2 Page Titled(Level A)	Not Applicable	OGL is a tool that sits on top of a Web site, and as such has no "pages" or "documents" of its own to label.
2.4.3 Focus Order(Level A)	Partially Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence Exceptions : Bug 34389433 - After clicking on reset tasklist, tab moves focus to close help panel icon instead of cancel or yes button of reset tasklist confirmation Bug 34389441 - After clicking on "Show more..." keyboard tab focus should move to next guide, but it is directing to close help panel icon Bug 34389453 - After clicking on tasklist guide, keyboard tab focus should move to autoload pop-up, it is directing to next guide in help panel Bug 34389808 - After closing autoloaded message popup(1st pop-up window), focus is not moving to the autoloaded task list(2nd pop-up window) Bug 34389704 - Focus of screen reader is not moving directly to 'Step Guide' as soon as it is opened. Focus stays on Process guide Bug 34389797 - In case of autoload guides. -> Focus is not on the autoloaded popups immediately as soon as user navigates to the page
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Not Applicable	OGL is a tool that sits on top of a Web site, and as such has no "pages" of its own, only tips that are presented contextually based on what is presented to the user on the screen.
2.4.6 Headings and Labels(Level AA)	Partially Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field Exception : Bug 34389405 - Frames do not have a title attribute for step guide Bug 35525878 - Frames do not have a title attribute for process guide tooltip when tip has video in it Bug 35526785 - Frames do not have a title attribute for training modal guide tooltip
2.4.7 Focus Visible(Level AA)	Partially Supports	The product was tested for: Visual indication of the location of the focus Exceptions : Bug 34389498 - Focus indicator not visible: In feedback window, tab is not moving focus to bad, average and good emoticons for selection
2.5.1 Pointer Gestures (Level A)	Not Applicable	OGL does not use multipoint or path-based gestures for operation.
2.5.2 Pointer Cancellation (Level A)	Supports	The product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function
2.5.3 Label in Name (Level A)	Supports	The product has been tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)	Not Applicable	Device motion or user motion are not used in OGL.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time.
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Not Applicable	There is no such error detection in OGL.
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)	Not Applicable	There is no such error detection in OGL.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: The product does not require user input that modifies user controllable data.
4.1.1 Parsing(Level A)	Partially Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Exception : Bug 34746408 - In step guide, step 1 and step 2 have duplicate id's
4.1.2 Name, Role, Value (Level A)	Partially Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Exception : Bug 34389714 - Loading information/update of 'Job Aid' panel upon opening it is not present for screen reader users Bug 34389645 - Display group names, tip step number, tip description, step guide steps, feedback headings, Tasklist name and description text is not readable by screen reader in firefox browser Bug 35526851 - Screen reader reads out the host url part when tooltip is launched Bug 35526826 - JAWS does not read out logical action to be performed by user for help panel search bar when JAWS 2023 version is used Bug 35526807 - Screen reader reads out the Display group name with all guide names in that DG and options when focus is actually on display group name only Bug 35526721 - In video tab from guide menu, after playing video, screen reader is reading all extra data on screen even when video is already completed- user will not be able to know if video is played
4.1.3 Status Messages (Level AA)	Supports	The product was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	There is no pre-recorded audio
503.4.2 Audio Description Controls	Not Applicable	There is no pre-recorded audio
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The product documentation describes: Accessibility modes, either at installation or runtime Special keystrokes needed to operate controls Workarounds Content available in Section 7: Accessibility of the Oracle® Custom Guided Learning Service User Guide here: https://docs.oracle.com/en/education/oracle-university/guided-learning/user-guide/
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.