Run and Operate Services for Oracle Cloud Applications
Run and operate services for Oracle Cloud Applications provide a range of targeted services for Oracle Fusion Cloud Applications and Oracle industry software-as-a-service (SaaS) solutions. They’re part of the portfolio of Oracle Customer Success Services (CSS). Equipped with decades of Oracle Applications experience in the cloud and on-premises, best practice methodologies, and performance-boosting tools, CSS can help improve your business operations and user productivity and relieve your IT staff from the burden of routine administrative and maintenance tasks.
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Lamar Advertising Automates Finance Ops with Oracle Fusion Cloud ERP and AI
Sukhvinder Singh, senior vice president of technology innovation at Lamar Advertising, joins Oracle TV for a discussion on how Oracle technology helped the company scale, how it uses Oracle AI embedded within Oracle Cloud ERP, and how Oracle Customer Success Services helped with its Oracle Cloud ERP transformation.
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User adoption
CSS helps boost user adoption and productivity through functional and technical help desk support from designated experts who understand your business requirements. Quickly adopt new application features with the aid of demonstrations and configuration assistance.
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Business continuity
Maximize the availability and performance of critical business processes with proactive support, guidance, and prioritized issue resolution. Meet your SLA obligations when it matters the most, such as during the month-end close, payroll runs, and seasonal demand peaks.
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Technical optimization
Optimize your applications with expert technical guidance and efficient change management and quickly take advantage of new SaaS releases. Streamline your platform as a service for SaaS extensions and integrations to improve operational efficiency.
“Customer Success Services shares the same aims that we do, which is better utilization of the products and services that we have. I can’t think of another partner that would be able to put it together like that.”
Explore Run and Operate Services for Oracle Cloud Applications
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Oracle Enhanced Support Services for SaaS
Oracle Enhanced Support Services for SaaS is a comprehensive support bundle which includes a designated technical account manager for personalized and proactive support; unlimited use of Oracle Guided Learning to create customized step-by-step walk-throughs for end users; automated regression testing to validate that cloud application updates work with existing business processes and extensions; and annual health checks to help maintain optimal performance of your cloud environment.
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Oracle Mission Critical Support for SaaS
Oracle Mission Critical Support for SaaS provides functional support to assist with the operations of your SaaS environment. Our highly experienced help desk team coupled with production lifecycle management of your critical processes, support of PaaS for SaaS extensions and integrations, and functional regression testing provides your users and technical team with rapid guidance regarding application functionality and management of your SaaS implementation, and OCI/PaaS integrations.
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AI Assessment Service
For organizations looking to adopt the latest in AI innovations, the AI Assessment Service is designed to help you understand how Oracle AI can best compliment your existing business processes and future strategic priorities. Including an in depth technical analysis and a personalized implementation plan, the AI Assessment helps ensure you get the most from Oracle AI features embedded across Oracle Fusion Cloud Applications.
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Oracle Mission Critical Response for Cloud
Oracle Mission Critical Response for Cloud enhances the support experience with technical resources to expedite the resolution of complex issues. A designated technical account manager provides prioritized issue resolution and recommends operational or architectural changes to address recurring stability and resiliency issues. A 24/7 triage team coordinates service requests, and if necessary, will engage a virtual command center of advanced support engineers to quickly diagnose and remediate critical incidents.
Why choose Run and Operate Services for Oracle Cloud Applications?
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Comprehensive support
Receive comprehensive assistance for technical and functional requests across all Oracle Cloud Applications, including Oracle Fusion Cloud.
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Reliable stability
Maximize uptime and performance within your entire SaaS ecosystem, including integrations with the rest of your technology landscape.
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Accelerate innovation
Consume new SaaS quarterly updates quickly and take advantage of the latest features with release readiness oversight and regression testing.
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Peace of mind
Operate your SaaS ecosystem with confidence and increase productivity through proactive guidance from a technical account manager.
Get started with Oracle Customer Success Services.
Run and Operate Services for Oracle Cloud Applications solves challenges
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Limited in-house IT support
Collaborate with the world’s leading Oracle Cloud Applications experts to help your team operate your cloud environment to desired results.
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Low end user productivity
Train and assist your end users effectively to increase application adoption and confidence.
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Underutilizing new features
Create competitive advantages by making the most of the new functionality included in each quarterly SaaS release.
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Missed ROI goals
Run your cloud applications at the highest productivity, security, and cost efficiency available so you can maximize the return on your Oracle investment.
Customer success stories
