Oracle Siebel CRM

Utilize a complete, enterprise grade CRM solution, capable of extreme scale and performance for even the most complex organizations. Oracle Siebel CRM has unrivalled customization and integration capabilities, an open architecture for a truly personalized user experience, and can be deployed either on-premises or in the cloud. It’s a key component of Oracle’s customer experience (CX) and industry solution strategy.

Utilize a complete, enterprise grade CRM solution
  • Siebel CRM in the Oracle Cloud Siebel CRM in the Oracle Cloud

    Reduce TCO, improve performance and agility, and enhance your Siebel CRM solution by moving it to Oracle Cloud Infrastructure (OCI).

  • Complete industry solutions Complete industry solutions

    Deliver real value with broad, rich, industry-specific functionality that paves the way for a complete CX transformation.

  • Enhance Siebel CRM with Oracle CX Enhance Siebel CRM with Oracle CX

    Complement and augment Siebel CRM with Oracle CX applications. Reimagine CRM with a CX mindset across marketing, sales, and customer service.

Explore Oracle Siebel CRM

Siebel Sales

Improve pipeline visibility, account planning, and productivity—all from a single application. Collaborate across teams including marketing, service, inventory, and finance for a complete customer 360 view that improves sales efficacy.

Account, opportunity, and territory management

Segment territories, assign/manage leads and opportunities, add contacts, prioritize actions, and collaborate with other sellers. Use your comprehensive customer 360-degree view—including customer service, order, and interaction histories—to improve responsiveness and enhance CX.

Sales methodology coaching

Ensure consistent sales performance. Leverage built-in best practices to identify problems and deliver effective coaching—personalized to the needs of each salesperson.

Sales forecasting

Make better decisions with a comprehensive, real-time view of your entire sales team. Proactively address sales trends, shortfalls, and new revenue opportunities.

Order management

Create quotes and proposals, configure products, and submit orders. Generate quotes and manage contracts and services for accounts with many locations, streamlining the quote-to-cash process.

Mobile selling

Check daily appointments, tasks, contacts, and annotate opportunities while on the move through your smartphone. Speed time to market with an intuitive user experience and the ability to easily customize your mobile app based on existing CRM metadata.

Partner relationship management (PRM)

Automates and streamlines the relationship between your brand and all your channel and alliance partners, distributors, resellers, agents, brokers, or dealers. Track leads, share information, assess partner progress, improve forecasting accuracy, manage complex pricing schemes, and oversee channel operations. Build a partner ecosystem to drive sales and reduce management costs.

Extend functionality with Oracle Sales

Combine Siebel CRM with Oracle Sales for extended sales functionality. Arm reps with intuitive and collaborative, AI-powered, mobile sales capabilities to improve productivity and close deals faster.

Industry solutions

Siebel CRM Industry solutions focus on improving customer experiences (CX) and providing deep industry processes. Specialized user interfaces and workflows are all built on industry best practices.

Customer success

View more customer successes

For more than 25 years, companies across many industries rely on Oracle Siebel CRM to deliver unrivaled customer experiences (CX) every day.

Key benefits of Oracle Siebel CRM

  • Always on, always up to date

    Make monthly updates to add new and innovative features to your Siebel CRM deployment with near-zero downtime.

  • Cloud-ready

    You decide what’s best for you. Run Siebel CRM on-premises on in the cloud (with Oracle Cloud Infrastructure).

  • Flexible deployment

    Deploy Siebel CRM as containers using Kubernetes for maximum agility, scalability, and speed.

  • Browser-based application configuration

    Configure, test, migrate, and deploy Siebel CRM using a browser. Provide the ultimate flexibility to your developers to improve productivity and follow agile models.

  • Unrivaled customization capabilities

    With unlimited configuration capabilities, tailor your CRM application directly to match your core business processes and quickly enable CRM for your business units and regions.

  • Personalized user experience

    Create a user experience that’s tailored perfectly to your users and business needs. Access Siebel CRM from any browser on any device.

  • Mobile apps for anytime, anywhere access

    Put your CRM data directly in the hands of your customer-facing employees. Create smartphone apps for free and improve employee productivity.

  • Maximum potential, maximum ROI

    Expand your Siebel CRM solution by integrating with best-of-breed Oracle CX applications. Extend functionality and transform your customer experience with a low-risk approach.

  • Extreme scale, robust integration

    Flexible integration options ensure that Siebel CRM can be the front- to back-office hub for any organization, in any industry, supporting all levels of volume.

  • Industry applications

    Re-use your Siebel application configuration within Oracle’s cloud solutions for a complete, best-of-breed, digital experience cloud native platform.

Resources

Documentation

Documentation

Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Siebel CRM. You'll find all of these resources and more in the Oracle Help Center.