Oracle Certification Program Guidelines

Export Restrictions Policy

In accordance with US trade laws and regulations, the following conditions apply to candidates who are nationals of countries/regions under US restrictions (including Cuba, Iran, North Korea, Syria, and Crimea). Special restrictions also apply to citizens of Venezuela.

• We cannot directly or indirectly accept payment from nor directly or indirectly deliver exams to candidates who are nationals of export restricted countries, wherever they’re located.
• If a national of an export restricted country registers for the exam at a test center in an authorized country, with an address in an authorized country, and arrives at the test center with an ID from an export restricted country, the candidate will be turned away and forfeit the exam fee.
• Case-by-case consideration may be given to permanent residents who are living outside the export restricted country.
  
  • If a candidate is a national of an export restricted country and has permanent residence outside that country, the candidate may request an exemption by contacting the Oracle Certification Program and providing a copy of a valid ID confirming their new permanent resident status.
  • The candidate must provide two IDs at the test center, neither of which can contain an address in the export restricted country. One must be a government-issued ID from the new country of residence, confirming the candidate's permanent resident status. Both IDs must contain the candidate's signature.
  • Please note that though there are provisions for permanent residents, export licensing requirements may still apply, so even if the candidate has permanent residence outside of an export restricted country, we may not be able to allow the candidate to take a certification exam or be able to provide the candidate with a certificate.
• Other exceptions that may apply include
  
  • Individuals who have approved asylee status in a country outside the embargoed country list.
  • Individuals who have dual citizenship and whose most recent country of citizenship isn’t on the embargoed countries list.
• All exceptions require complete documentation and will be reviewed on a case-by-case basis according to presiding US law.
  
  • File a service request with the Oracle Certification Program for review.

Exam Retake Policy

Candidates may schedule a retake of a failed exam, for an earliest appointment date from the failed exam appointment date.

Candidates may retake an online non-proctored exam at any time. Each attempt requires an exam attempt purchased as a Certification exam Learning Subscription. Exams that are part of a special promotion will be governed by the terms of that promotion.

Candidates may not retake a passed exam at any time.

If a candidate creates a new ID to bypass the retake policy, the results of the retaken exam will be invalidated. No refunds or credit will be provided by Oracle or any of its partners. Failure to adhere to this policy is a direct violation of the Oracle Certification Program Candidate Agreement (PDF) that you agreed to at the time you took the exam and could result in additional actions such as (but not limited to) the revocation of credentials that you hold or being banned from the Oracle Certification Program or barred from taking Oracle exams in the future.

Exam Attempt Policy

An exam is associated and redeemable through a MyLearn account with the purchase of an Oracle Exam Learning Subscription. Oracle Exam Attempts are applied when registering to take an exam. Each time you take an exam, an Exam Attempt is deducted from your account. Oracle Exam Attempts validity are handled as subscriptions and any usage, such as registration, cancelation and rescheduling, needs to be within the Exam Attempt subscription date.

Oracle and Oracle authorized resellers may sell Exam Subscriptions. Oracle does not guarantee the authenticity of subscriptions that are obtained from any individuals or entities other than Oracle or Oracle authorized resellers. Individuals who acquire and use counterfeit subscriptions and/or certification subscriptions obtained from an unauthorized source may be subject to program sanctions at the discretion of Oracle, including a lifetime ban on taking all future exams and the nullification of all previous exam results and certifications. Oracle will not compensate candidates for counterfeit subscriptions or subscriptions obtained from an unauthorized source.

Pricing Policy

When there are differences in the currencies accepted by Oracle University and the test vendor (Pearson VUE) for a particular country, the exam price will be provided in the currency offered by Oracle University. In these cases, candidates can either (1) purchase a voucher through Oracle University in the currency offered (usually local currency) or (2) purchase the exam directly from the test vendor in the currency offered by the test vendor. Candidates will need to check exam prices at pearsonvue.com/oracle to confirm the currency accepted by the vendor for the selected exam. Exam price currency conversions are reviewed and updated annually at Oracle, and due to daily currency rate fluctuations, the USD price may not always exactly map to the stated price in the local currency. Note that we won’t provide refunds or adjustments for fluctuating currencies.

Recertification Policy

Exam Scoring Policy

Reschedule Policy

Cancellation Policy

Logo Guidelines

Customer Satisfaction Policy