Drive-Thru POS for Restaurants
As consumer behavior continues to evolve and sales channels diversify, fully integrated restaurant POS systems become key to success. Whether a restaurant is selling online, in-app, over the phone, or through a traditional drive-thru, transaction data needs to be complete and real-time to effectively manage the omnichannel customer experience. Simphony POS systems help you connect your drive-thru line, kitchen, and back-office operations on the industry's most secure cloud point-of-sale platform.
A Complete Drive-Thru and Curbside Pickup POS
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Simphony POS Software
Mobile app orders, drive-thru window, or phone-based, Simphony Point of Sale centralizes all your orders and supports seamless integrations with popular 3rd-party apps.
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Mobile POS Tablets
Get the full functionality of a point-of-sale in a durable tablet. Featuring hot-swappable 8-hour batteries, Wi-Fi, and mobile payment processing, you can serve your drive-thru customers anywhere.
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Mobile Ordering and Pickup
Track customer’s location from order to arrival to ensure pinpoint accuracy, no wait time, and maximum efficiency.
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Kitchen Display Systems
Automate order routing from every sales channel direct to the kitchen, and stagger preparation in alignment with promise times.
Traditional restaurant drive-thru and pickup
The drive-thru has been around since the early 1930s, and became popular with quick-serve restaurants and fast-food franchises in the 1960s. Typical features include:
- Single lane—resulting in long lines during certain hours of the day
- Static menu boards—creating issues for customers and operators when items are sold out
- Analog ordering—through an intercom system and employee headsets, manually input into the POS terminal
- Linear processing—orders are prepared when received
Modern restaurant drive-thru and pickup
The modern drive-thru is no longer just a drive-thru. Curbside pickup, carry out, click and collect, takeaway, to go, take out—the terminology is different across the globe, but customer expectations are the same.
- Mobile and web apps—digital ordering allows customers to place orders and redeem loyalty rewards before arrival
- Multi-lane and designated pickup—traffic flow is expedited, orders are picked up in dedicated parking spots
- Line busting and curbside—waitstaff take orders with mobile POS tablets capable of processing Apple Pay, mobile pay, chip cards, and standard credit card payments
- GPS tracking—location awareness ensures order fulfillment is seamless for the customer waiting to collect their order
- Self-service kiosks—customers can walk-up and place or view orders, add additional items, and check in for pick up with kiosk POS solutions
- Order updates—push notifications, digital order confirmation boards, and customer-facing displays alert customers about status and location of orders
- Multi-channel kitchen display systems—orders are automated, prioritized, prepared, and delivered to optimize speed of service and customer satisfaction
Drive-Thru POS Software
Simphony POS software from Oracle is built for complete restaurant management, both on and offline. Simphony powers the most successful restaurants across the globe, from local cafés to international quick service franchises. As an all-in-one cloud POS platform, it helps multistore drive-thru restaurants optimize their online and in-house operations in real time from any device.
$1 Mobile POS Tablets
With the $1 Oracle Tablet, drive-thru ordering, real-time menu updates, and order status now fit in an apron pocket. Our mobile credit card processing POS tablets are perfect for taking orders in multilane drive-thru's and delivering orders anywhere on the premises. They also last a full shift on a single hot-swappable battery.
$1 POS Terminals
Oracle Workstations are built to last. Our stylish large-screen Workstation 6 is the perfect choice for counter service and drive-thru window ordering. Our portable Workstation 3 extends your POS to curbside stands and other outdoor locations that demand rugged, durable hardware. By upgrading to Simphony POS software, you'll get your choice of workstation for only $1.
Self-Service Kiosks
Oracle self-service kiosks offer unmatched durability, making them the perfect choice for high-volume use at concession stands and quick service restaurants. Available in both landscape and portrait mode, our kiosks make it easy for restaurants to offer a self-checkout digital dining experience in any format.
Multi-Channel Kitchen Displays
In a fast-paced drive-thru, order preparation time is usually around three minutes. If you want to deliver the order and keep customers happy, integrated kitchen display systems are imperative. An integrated Kitchen Display System (KDS) will optimize order preparation time. As soon as an order is received, it is instantaneously updated in the KDS. Kitchen staff can then view the ticket details and pick up time immediately and prepare the order accordingly. This streamlines kitchen management, maximizes efficiency, and enables you to identify any lags in preparation time.
Our Oracle Kitchen Display Systems (KDS) instantly display orders from every channel to your kitchen staff for easy order management. No matter the source of the order - whether it's your website or mobile app, your drive-thru or self service kiosks - your kitchen staff can easily prioritize orders, reduce ticket times, get orders out faster, and ensure customer expectations are met.
Gift and Loyalty Programs
Simphony gives you the customer management tools to keep them coming back. Easily manage gifts and rewards based on visit frequency, amount spent, and menu items purchased. Display customer loyalty and reward activity in real time to engage with them through targeted marketing campaigns.
Menu Management
Effectively managing inventory is essential for any restaurant. A smart inventory management system enables you to track daily stock consumption and prompts you to order more stock when needed.
Simphony's menu management helps drive-thru restaurants update menu items across POS devices, digital menu screens, and mobile apps in real time. Ingredients, pricing, and adherence to local regulations can be managed from a central location.
Labor Management
Labor can make up as much as 30% of a restaurant's overall costs, and with reduced on-premises capacity, it's critical to fine-tune your restaurant's staffing plan. With an effective employee management system, you can make informed decisions and keep labor costs optimized.
Simphony makes employee management and employee scheduling easy. Managers can schedule shifts with assistance from forecasting and performance data while avoiding excessive overtime costs and scheduling conflicts. Simphony also supports employees with onboarding, training, and time-off requests to ensure staff is educated, comfortable, and primed to deliver the best service.
Reporting and Analytics
Effectively managing inventory is essential for any restaurant. A smart inventory management system enables you to track daily stock consumption and prompts you to order more stock when needed.
Simphony's inventory management tools help restaurants of all shapes and sizes track inventory, identify waste and theft, manage vendors, automate ordering through central purchasing, and boost menu profitability.
Inventory Managemen
Effectively managing inventory is essential for any restaurant. A smart inventory management system enables you to track daily stock consumption and prompts you to order more stock when needed.
Simphony's inventory management tools help restaurants of all shapes and sizes track inventory, identify waste and theft, manage vendors, automate ordering through central purchasing, and boost menu profitability.
A Complete Integrations Ecosystem
A key requirement for a drive-thru is a point-of-sale (POS) system that accepts orders from various channels. Having a POS system that is open to integrations with third-party solutions increases efficiency as orders coming through different channels don’t need to be manually entered into the POS terminal. This not only saves time and reduces the risk of errors, it also means you cut down on labor costs.
Simphony Point of Sale from Oracle is ready to connect with your preferred payment gateways, online ordering platforms, delivery services, gift and loyalty programs, reservation apps, and more. The Oracle Cloud Marketplace offers a broad collection of fully vetted Simphony integration partners. Shaping your POS system to fit the needs of your restaurant has never been easier
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