Optimize Hotel Food and Beverage Experiences with Simphony POS
Create dining experiences for guests that make their stays memorable beyond measure. Promote menus, restaurants, and events, and orchestrate flawless meals with Oracle solutions – making food and beverage not just a culinary highlight but a business one, too.
Explore the hotel food and beverage guest experience
Engage with guests
Initiating contact with guests can and should start before they even place an order. It begins with creating and marketing compelling promotional offers to target hotel guests and local residents—before they arrive at your property for an event or to dine in the restaurant. Within the restaurant, the ability to access data provides insight into what works and what doesn’t, allowing you to best serve your guests and win their return business.
Objectives
- Connect with hotel guests by offering prearrival packages or at check-in through special onsite restaurant/bar/coffee shop offers
- Attract local customers to on-property dining and hosting social events and day meetings
- Promote restaurant, bar, coffee shop, and catering offerings to those considering booking special events or group sales in the hotel
- Distribute up-to-date information for the hotel’s restaurant, bar, coffee shop, and catering through a variety of communication tools
Key challenges
- Differentiating your restaurant and banquet venues against the competition
- Creating offers to attract hotel guests and groups to keep them on-property for dining
- Ensuring offers and promotions are targeted to all the hotel’s various audiences as well as locals
How Oracle hotel POS solutions can help
- Easy-to-use tools to collect and analyze customer information
- Use data to create intelligent campaigns and promotions
- Provide the right offers to the right customers at the right time
Prearrival interactions
Using advanced technology solutions allows creating connections with guests based on their dining preferences. Embrace innovations to capture and keep all the business you generated before—and grow it even more.
Objectives
- Deliver efficient mobile and web ordering options throughout the property, including poolside, in-room, or even off-premises locations
- Share hotel F&B offering information with guests of social events and meetings
- Accept orders from a variety of ecommerce platforms
- Integrate with the latest third-party online ordering and delivery systems
- Manage high volume of dining reservations
Key challenges
- Determining which mobile and web ordering services are best for your business
- Managing multiple order systems for one location
- Difficulty integrating third-party ordering systems into POS
- Managing pre-orders and in-restaurant orders simultaneously
- Servicing guests in multiple locations throughout the hotel property as well as off-premises locations
How Oracle hotel POS solutions can help
- Implement latest technology innovations
- Integrate with a variety of online ordering and payment applications
- Provide guests with the ability to make reservations while driving traffic to your web and mobile sites
- Tap reservation history and customer information for marketing initiatives
- Effectively and efficiently take orders from guests anywhere with mobile devices
Preparation of food
Delivering orders from the guest to the kitchen in no time at all. Making sure the chef has all the information needed to make the perfect dish. Getting orders done right the first time and avoiding "do overs." These are just a few things our solutions can do for you. They’ll also create test recipes, calculate the impact of ingredient costs, reduce waste and, ultimately, improve margins.
Objectives
- Manage costs and stock levels
- Improve profitability based on forecasted guest volume
- Optimize staff efficiency and productivity
- Set inventory levels to ensure freshness and minimize waste
Key challenges
- Understanding the impact of new channels on menu creation
- Managing recipes and product costs
- Cross-utilizing ingredients for menu improvement
- Adjusting food-prep locations
How Oracle hotel POS solutions can help
- Manage multiple operation styles, concepts, and brands among all locations
- Foster employee adoption of inventory controls by simplifying workflow and management tasks
- Optimize stock levels based on forecasts and receive real-time product usage and variances
- Improve forecasting to minimize stock waste and prevent over-staffing
Taking and prioritizing orders
Having a POS workhorse manage and prioritize incoming orders means timely and accurate food preparation, resulting in great experiences that customers are more than happy to share online. Mobile workstations can be installed in a restaurant’s tight spots, on patios, by pools, or even in a quick serve coffee shop, allowing servers to provide exceptional service anytime, anywhere, and be more productive. Delivering important information to servers — via POS mobile tablet — also helps them work better and faster while engaging guests.
The objective
Table service
- Deliver high-quality, consistent, guest experience for new and repeat customers while maximizing table turns
- Plan for staffing, packaging, and workflow impacts
- Identify best ordering options and develop omnichannel integration plan
- Increase revenues with upsells at the table
Quick service
- Establish standardized workflows for efficient service and optimal use of space
- Accelerate speed of service
- Improve forecasting accuracy to reduce waste
- Implement conversational ordering
Key challenges
TSR
- Accurate and fast service to ensure the best guest experience
- Effectively managing table turns to reduce guest wait times
QSR
- Aligning production with ordering to prevent long lines
- Accurate and fast service to ensure the best guest experience
How Oracle hotel POS solutions can help
- Simple user interface for easy, efficient staff training and sales tracking
- Achieve consistent delivery of menus, pricing, and promotions across any number of your locations
- Provide a variety of hardware ordering options for guests and staff: self-service kiosks, mobile/tablets, fixed POS
Fulfill orders
Kitchen operations are evolving every day with the adoption of omnichannel ordering. Hotel restaurants need to ensure the kitchen has complete visibility to incoming orders across all channels to guarantee timely and accurate service to guests, no matter where they are. Digital kitchen display systems play a critical role not only in improving efficiency and reducing human error, but helping staff respond proactively to situations as they unfold.
The objective
- Transfer all omnichannel orders to kitchen for on-time fulfilment
- Communicate orders effectively from guest to kitchen
- Manage speed and volume of demand at all hours, especially peak times
- Understand and react to real-time alerts
- Reduce errors, enhance food quality, and accelerate speed of service
Key challenges
- Ensuring that all orders are fulfilled on-time and accurately
- Communicating efficiently between guest and kitchen to prevent loss or delay of orders
- Capturing data in the kitchen and making process changes in real time
- Knowing when the kitchen is underutilized or falling behind in order fulfilment
- Properly prioritizing orders while they are in fulfilment
How Oracle hotel POS solutions can help
- View orders in a variety of display options and monitor the status of every order and table
- Increase restaurant efficiency and enhance kitchen communication
- Real-time kitchen performance reporting to help reduce food, labor, and variable costs
- Increase speed of service for exceptional guest experience and enhanced meal quality
- Real-time alerts for proactively managing costs and making data-driven business decisions
Pay the tab
Through integrations with dozens of PCI-compliant payment providers, guests can tap to pay, pay online, or even use a self-service kiosk—whatever is easiest for you and the guests you serve.
Objectives
- Securely accept a variety of payment methods, including cash, credit, mobile, gift cards, and room charge
- Simplify guest redemption of packages and discounts
Key challenges
- Preventing payment from hindering speed of service
- Keeping up with the ever-changing payment landscape
- Ensuring all aspects of payment are secure and compliant with latest regulations
- Properly reconciling alternative payment methods such as gift cards and room charges
How Oracle hotel POS solutions can help
- Enhance security by not handling or storing cardholder or sensitive authentication data
- Integrate with the latest mobile-payment methods
- Simplify credit-card payment configuration by allowing POS to communicate with different credit-card processors
Our solutions
Performance metrics
Understanding your restaurant needs. That’s the driving factor behind the design of our solutions: An intuitive screen flow that allows staff or guests to order menu items and make changes with ease, accelerating the ordering process. A POS that recognizes promotional items and discounts the check automatically. Web-based reporting that provides all the data you need to keep your business running successfully. The bottom line? Make work easier for staff and boost sales.
Objectives
- Define ideal operating and profitability metrics to help achieve business goals
- Establish reporting systems that send alerts and notifications in real time to appropriate staff
- Identify opportunities for new or increased revenues
- Achieve service consistency across the brand and its properties
Key challenges
- Gathering data and monitoring the right performance indicators
- Providing restaurant managers with actionable targets based on timely data
- Knowing the cost and profitability of menu items
- Properly tracking inventory, variances, cost of goods sold, stock on hand