Life Sciences Support
Please refer to the product list below to contact the appropriate support team for assistance.
Please note our phone prompts have changed. If you require CTMS Cloud Support (known as TMMCS), please call the toll free number listed under the Oracle Life Sciences CTMS Cloud Service (formerly TMMCS) section.
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Clinical Products
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ClearTrial
To receive support assistance for ClearTrial Cloud Service, please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Japan 0120 09 1406 USA +1 877-206-4846 If you experience difficulties with any of the toll free numbers you can call +44 207 131 2838 (please note that this is an international number and you will be charged when dialing it).
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Oracle Clinical (OC)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Clinical Development Analytics (CDA)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Clinical One Cloud Service: Data Collection (incl. integration with Central Coding and CRF Submit), Randomization and Trial Supply Management (RTSM), Digital Gateway (Integration Hub) and HS Learn Manager
To receive support assistance please open a service request (SR) using Life Sciences Support Cloud. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Argentina +541152996103 Australia +61730317005 Austria +43133777140 Belgium +3227191333 Bosnia +38733958920 Brazil +551151877127 Bulgaria +35929238160 Chile +56226665052 China +861061065025 Colombia +576016116646 Costa Rica +50622055520 Croatia +38516306300 Czech Republic +420220437213 Denmark +4544808070 Egypt +20235350080 Estonia +3726287720 Finland +358954941021 France +33157602010 Germany +498914302302 Greece +302106789440 Hong Kong +85236551725 Hungary +3612241777 Indonesia +622125552115
Alternate Singapore Number
+65 6436 1405Ireland +35318031986 Israel +97286200920 Italy +390224959060 Japan 0120 09 1406 ; +81 503 615 0107 Jordan +96265200870 Lithuania +37052047510 Malaysia +60322993045 Mexico +523329924648 Morocco +212522977358 Netherlands +31306627281 New Zealand +6449785450 Norway +4767526868 Pakistan +92512099730 Peru +5116151009 Philippines +63279445204 Poland +48221682421 Portugal +351214235240 Romania +40212073873 Russia Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ Saudi Arabia +966112739216 Singapore +65 6436 1405 Slovakia +421257288030 South Africa +27214007250 South Korea +82221947645 Spain +34916036550 Sweden +46858778050 Switzerland +41225562770 Taiwan +886287267360 Thailand +6626964745 Turkey +902123296772 UK +442035742273 Ukraine +380322429720 United Arab Emirates +97144259100 USA +17814421200 -
Clintrial
Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com.
For Japanese support, please go to: hsgbu-jp.custhelp.com.
Country Toll Free Number Argentina 0 800 666 1657 Australia 1800 143 695 Austria 0800 293 245 Belgium 0800 77926 Canada (English) +1 877 653 8582 Canada (French) +1 877 658 3157 Chile 1 230 0206 142 China (China Unicom/Netcom Lines) +86 106 106 5023 China (China Telecom Lines) 10800 440 0576 Czech Republic 800 142 562 Denmark 8088 3155 Finland 0800 116909 France 0800 910 614 Germany 0800 181 2948 Greece 800 4414 5939 Hong Kong 800 900 876 Hungary 06800 141 43 Iceland 800 8433 India 0008004402279 Ireland 1800 620 420 Israel 180 945 5814 Italy 800 780 134 Japan 0120 09 1406 ; +81 503 615 0106 South Korea 0805970880 Malaysia 1800 80 4529 Mexico (Primary) 018 00 436 0203 Mexico (Secondary) 018 00 123 3319 Netherlands 0800 023 2436 New Zealand 0800 443 527 Norway 800 14096 Philippines 1800 8908 6451 Poland 800 702 493 Portugal 800 880 324 Puerto Rico +1 866 882 8280 Russia Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ Serbia 800190012 Singapore 800 44 111 91 Slovakia 800606770 South Africa 0800 996 167 Spain 900 998986 Sweden 0200 214938 Switzerland 0800 834 854 Taiwan 0080 1044194 Thailand 001 800 442 035 UK 0800 036 9540 USA (Primary) + 1 866 843 1953 USA (Secondary) + 1 877 652 9403 USA (Fax) +1 866 546 9526 International Fax +(44) 1189243708 If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).
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Data Management Workbench (DMW)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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InForm Suite: InForm, Central Designer, Central Coding, CRF Submit, InForm Publisher, InForm Adapter, InForm User Management Interface (UMI), User Management Tool (UMT) and CIS
Users can log new issues, view progress and search for knowledge using our ticketing tool Support Cloud, available at hsgbu.custhelp.com
For Japanese support, please go to: hsgbu-jp.custhelp.com.
Country Toll Free Number Argentina 0 800 666 1657 Australia 1800 143 695 Austria 0800 293 245 Belgium 0800 77926 Canada (English) +1 877 653 8582 Canada (French) +1 877 658 3157 Chile 1 230 0206 142 China +861061065025 China (China Unicom/Netcom Lines) 10800 744 0594 China (China Telecom Lines) 10800 440 0576 Czech Republic +420220437213 Denmark 8088 3155 Finland 0800 116909 France 0800 910 614 Germany 0800 181 2948 Greece +302106789440 Hong Kong 800 900 876 Hungary 06800 141 43 Iceland 800 8433 India 0008004402279 Ireland 1800 620 420 Israel 180 945 5814 Italy 800 780 134 Japan 0120 09 1406 ; +81 503 615 0105 South Korea 0805970880 Malaysia 1800 80 4529 Mexico (Primary) 018 00 436 0203 Mexico (Secondary) 018 00 123 3319 Netherlands 0800 023 2436 New Zealand 0800 443 527 Norway 800 14096 Philippines 1800 8908 6451 Poland 800 702 493 Portugal 800 880 324 Puerto Rico +1 866 882 8280 Russia Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ Serbia 800190012 Singapore 800 44 111 91 Slovakia 800606770 South Africa 0800 996 167 Spain 900 998986 Sweden 0200 214938 Switzerland 0800 834 854 Taiwan 0080 1044194 Thailand 001 800 442 035 UK 0800 036 9540 USA (Primary) + 1 866 843 1953 USA (Secondary) + 1 877 652 9403 USA (Fax) +1 866 546 9526 International Fax +(44) 1189243708 If you are experiencing difficulties with any of the toll free numbers you can call +44 (0)207 131 2801 (please note that this is an international number and you will be charged when dialing it).
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IRT
To receive support assistance, please open a Support Request (SR) using the Life Sciences Support Cloud portal available at hsgbu.custhelp.com. For Japanese language support, please use: hsgbu-jp.custhelp.com.
Support assistance by telephone is also available by calling one of the numbers below:
If you encounter problems with any of the toll-free numbers, you can call +44 207 131 2818. Please note, this not a toll-free number, and calls from outside the UK will be charged at international rates.
Country Toll Free Number Argentina 0 800 666 1657 Australia 1800 143 695 Austria 0800 293 245 Belgium 0800 77926 Canada (English) +1 877 653 8582 Canada (French) +1 877 658 3157 Chile 1 230 0206 142 China 861061065025.00 China (China Unicom/Netcom Lines) 10800 744 0594 China (China Telecom Lines) 10800 440 0576 Czech Republic 800 142 562 Denmark 8088 3155 Finland 0800 116909 France 0800 910 614 Germany 0800 181 2948 Greece 800 4414 5939 Guatemala +44 207 131 2818 (Please note this not a toll free number for Guatemala and calls will be charged as per international rates) Hong Kong 800 900 876 Hungary 06800 141 43 Iceland 800 8433 India 8004402279 Ireland 1800 620 420 Israel 180 945 5814 Italy 800 780 134 Japan 0120 09 1406 ; +81 503 615 0105 South Korea 805970880 Malaysia 1800 80 4529 Mexico (Primary) 018 00 436 0203 Mexico (Secondary) 018 00 123 3319 Netherlands 0800 023 2436 New Zealand 0800 443 527 Norway 800 14096 Philippines 1800 8908 6451 Poland 800 702 493 Portugal 800 880 324 Puerto Rico +1 866 882 8280 Russia Oracle has withdrawn all operations in the Russian Federation. For more info go to oracle.com/corporate/conflict-in-ukraine/russia/ Serbia 800190012 Singapore 800 44 111 91 Slovakia 800606770 South Africa 0800 996 167 Spain 900 998986 Sweden 0200 214938 Switzerland 0800 834 854 Taiwan 0080 1044194 Thailand 001 800 442 035 UK 0800 036 9540 USA (Primary) + 1 866 843 1953 USA (Secondary) + 1 877 652 9403 -
LabPas
If you are experiencing difficulties with any of the toll free numbers you can call +(44) 2071312817 (please note that this is an international number and you will be charged when dialing it).
Alternatively please email your request at: LabPasSupport_ww@oracle.com
Please remember to include your details (Sponsor Company and URL of your application) in your email.
Country Toll Free Number USA 877-571-3839 France 0805 540 229 Germany 0800 664 8861 United Kingdom 0800 141 2053 -
Life Sciences Data Hub (LSH)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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mHealth
To receive support assistance for mHealth, please open a service request (SR) using the Oracle Life Sciences Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number USA +1 877-300-4595 If you encounter problems with any of the toll-free numbers, you can call +44 207 131 2818 (please note that this is an international number and you will be charged if calling from outside the UK).
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Remote Data Capture (RDC)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Siebel Clinical Trial Management System (CTMS) – (on premise)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Site Select, Site Activate, Site Analyze and Analyze Insight for Activate Cloud Service (goBalto)
To receive support assistance for Site Select, Site Activate, Site Analyze and Analyze Insight for Activate Cloud Service (goBalto), please open a service request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Japan 0120 09 1406 USA +1 877-300-4595 -
Thesaurus Management System
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Oracle Life Sciences CTMS Cloud Service (formerly TMMCS)
To receive support assistance for Life Sciences CTMS Cloud Service, please open a service request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Toll Free Number Japan 0120 09 1406 USA +1 877-300-4595 If you encounter problems with any of the toll-free numbers, you can call +44 207 131 2818 (please note that this is an international number and you will be charged if calling from outside the UK).
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Pharmacovigilance Products
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Argus Cloud Service
To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Life Sciences Support Cloud ticketing tool available at https://hsgbu.custhelp.com/.
For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Local Number United States +1 855 516 3376 Japan 0120 09 1406 ; +81 503 615 0104
Japan office hours—9AM to 5PMChina +86 106 106 5023 Korea +82 221 947 543 For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830. Please note that this is an international number and you will be charged if calling from outside the UK.
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Argus – (on premise)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Empirica Cloud Service
To receive support assistance for Safety Cloud Service products please open a Support Request (SR) using the Life Sciences Support Cloud ticketing tool available at https://hsgbu.custhelp.com/.
For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Local Number United States +1 855 516 3376 Japan 0120 09 1406 ; +81 503 615 0104
Japan office hours—9AM to 5PMChina +86 106 106 5023 Korea +82 221 947 543 For users calling from other countries (or if you have any issue with the above numbers) please call +44 207 131 2830. Please note that this is an international number and you will be charged if calling from outside the UK.
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Empirica – (on premise)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal.
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Safety One Intake
To receive support assistance please open a service request (SR) using Life Sciences Support Cloud. For Japanese language support, please use: https://hsgbu-jp.custhelp.com/.
Support assistance by telephone is also available by calling one of the numbers below:
Country Local Number United States +1 855 516 3376 Japan 0120 09 1406 ; +81 503 615 0104
Japan office hours—9AM to 5PMChina +86 106 106 5023 Korea +82 221 947 543
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Healthcare Products
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Health Response Readiness Cloud Service
To receive support assistance please open a Service Request (SR) using the Oracle Health for US Government Customer portal available at https://gbu-usgov.custhelp.com.
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Health Immunization Management Cloud Service
To receive support assistance please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/.
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Health Management System Cloud Service for Government
To receive support assistance please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/.
Designated users may also use the chat option within the Health Management System application. Check with your local system administrator for details.
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Healthcare Notifications Cloud Service
Oracle Healthcare Notifications is an optional service with Oracle Health solutions providing SMS message notifications. Currently used by Health Management System (HMS) to send appointment details and vaccination dose reminders.
To receive support assistance please open a Service Request (SR) using the Life Sciences Support Cloud tool available at https://hsgbu.custhelp.com/. SR should be logged under the Oracle Health solutions using the Healthcare Notifications service e.g. Health Management System (HMS).
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Healthcare Analytics Data Integration
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Healthcare Data Repository
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Healthcare Foundation (formerly Healthcare Data Warehouse Foundation)
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Healthcare Omics
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Healthcare Master Person Index
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Healthcare Translational Research
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Life Sciences Information Manager
To request support assistance please open a Service Request (SR) from My Oracle Support (MOS) https://support.oracle.com/portal
Please note you will need to obtain the Support Identifier (SI) to enable you to open SR from My Oracle Support (MOS). This can be provided by the person in your organisation with the My Oracle Support (MOS) Customer User Administrator (CUA) role, this is likely to be the person who manages the Oracle contract in your organization.
Alternatively you can contact the My Oracle Support (MOS) support team via the appropriate contact number listed here: https://www.oracle.com/support/contact.html.
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Additional Support Resources
Is Your ERP Provider Investing in Emerging Technologies?
For assistance on any Oracle products not covered in the above sections, please raise a My Oracle Support (MOS) Request at https://support.oracle.com/portal/
To call Support please use a local Support Hotline number listed here: https://www.oracle.com/support/contact.html
Is Your ERP Provider Investing in Emerging Technologies?
For complete details on Oracle Lifetime Support (PDF) for Applications Unlimited product