Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Utilities Opower Energy Efficiency Cloud Service eHER 19.4

Product Description:

The email Home Energy Report (eHER) is sent to customers on a monthly basis to help them understand how they're using energy in their home. The email reports are made up of a series of modules, which use the customer’s historical energy use data to deliver insights. These modules can be in the format of graphs, static content, or energy efficiency tips, all of which are delivered in the body of the email. The eHER content is viewed by customers via their email client (Gmail, Outlook, Apple Mail, etc).

Date:

13-May-2019

Archive Note:

This VPAT applies to only version 19.4 prior to 21-Feb-2020. It does not apply to any versions of Oracle Utilities Opower Energy Efficiency Cloud Service eHER after this. This VPAT has been superseded by Oracle Utilities Opower Energy Efficiency Cloud Service eHER 19.4 (Updated).

Contact Information:

accessible_ww@oracle.com

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - No
Section 508 as published in 2017, at https://www.Section508.gov	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports with Exceptions	The product was tested for: Images that convey information have meaningful alternative text using "ALT" attribute. Images that are decorative are marked up using ALT="" or CSS background images The information shown in complex images such as charts or graphs is also available in an alternative textual form summarizing the intent of the graph CAPTCHAs are not used No alternative text for images in following modules: Daily Peak V2 Module (HER-2859) Seasonal disagg heating - Neighbor comparison Module (HER-2864) Seasonal disagg heating - Piechart Module(HER-2866) Seasonal disagg heating - Myths Module (HER-2869) Home profile V2 - Preaudit and Postaudit Modules (HER-2885, HER-2881) Neighbor comparison V2 Module(HER-2896) Neighbor comparison heat-home-size V2 Module (HER-2905) Personal tracker Module (HER-2913) Personal tracker V2 Module (HER-2922) Home profile - Preaudit and Postaudit Modules (HER-2936, HER-2933) Target rank - summary modules (HER-2946) Target rank - Chart Module(HER-2947) Target rank - Improve-your-rank Module (HER-2953) Tips Images V2 Module(HER-2960 Disaggregation Module (HER-3028)
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports with Exceptions	The product was tested for: Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions / summaries where appropriate Data tables specify SUMMARY or CAPTION layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen No heading structure in the following modules: Home Profile V2 - PreAudit Module (HER-2883) Home Profile V2 - PostAudit Module (HER-2884) Neighbor Comparison V2 Module (HER-2897) Neighbor Comparison Heat-Home-Size V2 Module (HER-2906) Target Rank Module (HER-2949) User Feedback Module (HER-2956) Disaggregation Module (HER-3025)
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.4.1 Use of Color(Level A)	Supports with Exceptions	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight. The following failures were identified: Seasonal disagg heating Piechart Module (Color is the only mean to convey "other" usage, (HER-2867) Personal tracker and Personal tracker V2 Module (When monthly usage is compared with previous year, current month usages are highlighted using white frame/background. This information is not being communicated by screen readers, HER-2974) Disaggregation Module - Piechart doesn't have labels (HER-3027)
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Supports with Exceptions	The product was tested for: The visual presentation of text and images of text has a contrast ratio of at least 4.5:1 Links/Labels/Buttons have low contrast in following modules: Daily Peak V2 Module (HER-2860) Seasonal disagg heating - Neighbor comparison Module (HER-2865) Seasonal disagg heating - Myths Module (HER-2868) Home profile V2 - Preaudit Module (HER-2882) Home Profile V2 - Postaudit Module (HER-2886) Personal tracker Module (HER-2914) Personal tracker V2 Module (HER-2923) Home profile - Preaudit Module (HER-2935) Target rank - Understand-you-rank Module (HER-2950) Target rank - Chart Module (HER-2948) Target rank - Improve-your-rank Module (HER-2951) Tips Images V2 Module (HER-2961) Marketing messages V1 Module (HER-2958) Marketing messages V2 Module (HER-2959) Disaggregation Module (HER-3026) User Feedback Module (HER-2957)
1.4.4 Resize text(Level AA)	Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality.
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
2.1.1 Keyboard(Level A)	Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes.
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.2.1 Timing Adjustable(Level A)	Not Applicable	Time limits are not used.
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	There is no moving, blinking or scrolling content.
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Not Applicable	The product does not contain repeated blocks of content.
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Not Applicable	The product does not contain a set of web pages.
2.4.6 Headings and Labels(Level AA)	Supports with Exceptions	The product was tested for: Headers describe the topic or purpose of the content below them. No heading structure in following modules: Home Profile V2 - PreAudit Module (HER-2883) Home Profile V2 Postaudit Module (HER-2884) Neighbor comparison V2 Module (HER-2897) Neighbor comparison heat-home-size V2 Module (HER-2906) Target rank Module (HER-2949) User feedback Module (HER-2956) Disaggregation Module (HER-3025)
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page.
3.1.2 Language of Parts(Level AA)	Not Applicable	A single language is used on the entire page.
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Not Applicable	The product does not allow for changes to any input controls.
3.2.3 Consistent Navigation(Level AA)	Not Applicable	There are no navigational mechanisms that are repeated.
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Not Applicable	The product does not allow for changes to any input controls.
3.3.2 Labels or Instructions (Level A)	Not Applicable	The product does not allow for changes to any input controls.
3.3.3 Error Suggestion (Level AA)	Not Applicable	The product does not allow for changes to any input controls.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Not Applicable	The product does not allow changes to data.
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)	Supports with Exceptions	The product was tested for: Custom controls have appropriate roles specified using the role attribute Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Screen reader refers to button as a link: Daily Peak V2 Module (HER-2863) Personal Tracker Module ((HER-2920) Personal Tracker V2 Module (HER-2931) Home Profile v2 Post Audit Module (HER-2971) Home Profile v2 Pre Audit Module (HER-2972) User Feedback Module (HER-2975) Screen reader refers to button as a text element: Home Profile Pre Audit Module (HER-2943) Target Rank Chart Module (HER-2943) Tips Image v2 Module (HER-2963) Disaggregation Module (HER-3032) Seasonal Disaggregation heating Myths Module (HER-2880) Target Rank Understand-your-rank Module (HER-2945) Target Rank Improve your rank (HER-2962) Seasonal Disaggregation heating/cooling Pie Chart (HER-2877)

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Not Applicable	There are no accessibility or compatibility features in the product
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.