Utilities Customer Service and Billing

Connect customer care, billing, and advanced metering to deliver efficient service that delights customers and builds trust. Create a single view of meter and device data, easily implement complex rating plans, and offer intuitive self-service through digital channels.

IDC MarketScape names Oracle a Leader in worldwide customer information system and billing solutions for utilities.

Work smarter with solutions designed for complex utility customer operations

Build simpler, better customer operations on one utility customer-information system

Get a complete, 360-degree customer view from meter to cash in a single customer-care system designed for today’s digital utilities.

Explore Oracle Utilities Customer Information Systems (CIS)

Replace your legacy customer-information system (CIS) and continuously improve your customer care processes

Take advantage of SaaS to automate data management and common CSR workflows. Implement new software capabilities faster to stay ahead of customer needs.

Explore Oracle Utilities Customer Cloud Service (CCS) (PDF)

Make smarter decisions with smart meter data

Use data from smart meters and devices to personalize customer insights and advice. Automate common customer service workflows like start, stop, and transfer service.

Explore Oracle Utilities Advanced Metering

Satisfy customers with convenient and intuitive self-service

Let customers compare rates, pay their bills, and update their service through an easy-to-use web or mobile interface.

Explore Oracle Utilities Digital Self Service

Stay ahead of complex billing needs with a flexible rating and billing engine

Test and implement new rates faster, automate exception management, and scale to support billing for millions of customers.

Explore Oracle Utilities Billing Cloud Service

Visualize data from customer to meter to network

Get prebuilt machine learning insights that allow you to monitor smart meter health, understand customer usage patterns, identify electric vehicles charging on the network, and more.

Explore Utility Analytics from Oracle

Product Tour—Utilities Customer Service and Billing

Future-proof your utility with a complete, connected customer platform

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Billing, metering, CX, and more

Designed for change. Built for you. A proven industry leader. Innovation that matters. Power your strategies with the most complete cloud solution for utilities.

Oracle delivers a complete, connected experience for both your users and your customers. Our application provides support for timely, accurate billing for both traditional and nontraditional products as well as support for smart meters/devices. Our user interfaces have been optimized for ease of use and efficiency to easily address all inquiries.

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