Oracle Fusion Field Service

Oracle Fusion Field Service is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.

  • Start your cloud CX transformation with Oracle Fusion Field Service

    Join our webinar on February 25th to learn how to unify the service lifecycle—from the field to the back office.

  • Oracle recognized in Gartner® Market Guide for Field Service Management

    Field service and support technology leaders can use this research to help find the best-fit solution to manage installation, repair, inspection, and maintenance services for equipment and systems.

  • Faster support, better outcomes, powered by AI

    Learn how to improve customer satisfaction and reduce costs across self-service, agent-assisted, and field service workflows using automation and AI.

Explore Oracle Fusion Field Service

Work planning and scheduling

Accurately predict staffing needs

Meet forecasting and workload management goals, predict future demand, build long-term plans, and track performance.

Optimize resource utilization

Configure your service model to meet operational efficiency, cost management, and customer experience goals.

Intelligently automate scheduling and routing

Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day.

Deliver Remarkable Experiences with Connected Field Service

Hear from field service experts as they discuss how you can elevate the customer and employee experience by investing in connected experiences.

Enersense powers sustainable energy with Oracle Field Service

Customer Reference

Enersense powers sustainable energy with Oracle Field Service

The renewable energy company uses Oracle Field Service to empower mobile resources across Europe.

Oracle Fusion Field Service customer successes

View more customer successes

Learn how companies across across industries use Oracle Fusion Field Service to improve their field service interactions and exceed customer expectations. Click on a logo to learn more.

Key benefits—field service management

Maximize field service operational efficiencies and meet service level agreements

Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

Learn how field service excellence and efficiency can go hand in hand

Gain real-time, end-to-end visibility—and remain compliant

Improve field employee compliance with real-time monitoring to deliver automated, event-based customer communications at any point during the service cycle.

Guide your field service teams to deliver consistent, efficient service

Connect a disconnected mobile workforce

With an easy-to-use mobile workforce solution and enhanced digital tool sets, you can improve collaboration, communication, and innovation, and support any current and future business processes.

See how Enersense reduced the average time to site for its mobile resources to only 20 minutes

Scale complex scheduling and training requirements

Use self-learning, AI-assisted scheduling and routing to streamline and scale workforce assignments, reduce costs, and improve the customer experience. Leverage enhanced knowledge management, collaboration, and mobile tools to train and onboard new employees.

Transform the asset-based field service lifecycle

Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.

Explore Asset-based Service

Resources

Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.