Key Challenges
For many broadcasters, particularly pay-TV operators, running a network is a key differentiator and essential to provide a total, connected experience through broadband, voice, and mobile in addition to providing premium content services.
- Decreasing operating costs for networks requiring agile and flexible, always-on connectivity and services on the network.
- Increasing network CAPEX costs due to segregated network assets/capacity, inefficient capacity utilization leading to overbuild, and reactive legacy build.
- Increasing network and business OPEX costs due to inefficient circuit routing and costly leased capacity, fallout in downstream processes due to inaccurate inventory data, and multiple disparate systems, skill sets, and vendors.
- Increasing complexity in consolidating, transforming, and migrating networks due to lack of e2e visibility from disjointed data and partial network views, fragmented network inventories, and disparate operations.
- Augmenting accuracy in financial reporting and compliance due to limited data visibility of financial assets throughout their lifecycle.
- Reducing consumer experience issues with their new quad-play services or new bundles, which is causing consumer dissatisfaction.
- Capturing and activating fragmented orders for services across different channels.
- Optimizing processes with often manually resource-intensive processing required for supplemental/in-flight order revisions and cancellation requests, or add-ons or exception bundles.
- Increasing order status visibility and accuracy resulting in needless intervention and inefficient front-office/customer operations.