Manage Account Recovery in Oracle Identity Cloud Service

1Configure your admin settings

There are three account recovery factors that you can configure for users: security questions, email, and text message (SMS). In addition to setting these factors, you can define a usage policy for account recovery.

In the Identity Cloud Service console, expand the Navigation Drawer, click Security, and then click Account Recovery.

Select the Security Questions, Email, or Text Message (SMS) factors that you want to enable for account recovery.

Define your usage policy for account recovery. Specify the number of consecutive, unsuccessful account recovery attempts after which the user’s account is locked, and how long the user's account will be locked before the user can attempt to recover their account again.

Click Save, and then in the Confirmation window, click Yes.

2Learn about the Account Recovery setup page

If you sign in as a new user, then the Account Recovery setup page appears. From this page, you can set up your email address, mobile number, or security questions as account recovery methods.

If you get locked out or forget your password, then you can use these options to verify your identity and recover access to your account.

You should have at least one recovery method configured before you can proceed. You can also set them at a later time from the Security tab of the My Profile console.

After you have set up your desired account recovery methods, click Done.

3Set your recovery email address

By default, your primary email address has been set as the email address that Oracle Identity Cloud Service will use to help you recover your account.

You can also set up an alternate recovery email address.

If you want to use an alternate email address, then in the Recovery Email pane of the Account Recovery setup page, enter an email address other than your primary email address, and click Send.

An email containing a verification link will be sent to the specified email address.

Click the verification link to complete the verification process.

In the Email Verified page, click the Click here to continue link.

Navigate back to the Account Recovery setup page. You can now see that your recovery email address has been verified.

You can set up additional account recovery methods or click Done to sign in to Oracle Identity Cloud Service.

4Set your mobile number

In the Recovery Phone Number pane of the Account Recovery setup page, select a country code for your mobile number, enter the numeric characters of the mobile number to use to recover your account, and then click Send.

Don’t enter any non-numeric characters for your mobile number. For example, if your mobile number is 212-555-1212, then enter 2125551212.

Open the text message that’s sent to your mobile phone.

Enter the passcode in the text field that appears below the Passcode field, and then click Verify.

If you didn’t receive the passcode, then click Resend. Oracle Identity Cloud Service will resend the passcode to your mobile number.

You can set up additional account recovery methods or click Done to sign in to Oracle Identity Cloud Service.

5Set your security questions

In the Security Questions pane of the Account Recovery setup page, click Set Up.

Select your security questions, and provide answers and optional answer hints.

After you provide an answer to a security question, click Reveal to see your answer in clear text.

Click Save.

You can set up additional account recovery methods or click Done to sign in to Oracle Identity Cloud Service.

6Use your recovery email address

If you have trouble signing in, you’re locked out, or you forget your password, then you can use your recovery email address, mobile number, or security questions to regain access to your account.

To use your recovery email address, in the Sign In page, click the Click here link.

In the Forgot Your Password? page, enter your user name, and then click Next.

Click Recovery Email. A Password Reset notification is sent to the recovery email address associated with your account.

Use the link in the notification to reset your password to recover your account.

7Use your mobile number

In the Sign In page, click the Click here link.

In the Forgot Your Password? page, enter your user name, and then click Next.

Click Mobile Number. A passcode is sent to the mobile number associated with your account.

Open the text message that’s sent to your mobile phone.

In the Forgot Your Password? page, enter the passcode, and then click Verify.

If you didn’t receive the passcode, then click Resend Passcode. Oracle Identity Cloud Service will resend the passcode to your mobile number.

In the Reset your password page, reset your password to recover your account.

8Answer your security questions

In the Sign In page, click the Click here link.

In the Forgot Your Password? page, enter your user name, and then click Next.

Click Security Questions.

Answer one of your security questions, and then click Verify.

If you provided a hint to this answer, then hover your mouse cursor over the text field to see the hint.

In the Reset your password page, reset your password to recover your account.