This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date |
Feature |
Notes |
|---|---|---|
| 15 FEB 2018 |
DCU Enhancements |
Removed feature from December 2017 update. |
| 20 DEC 2017 |
Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this release.
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The December 2017 Update of Oracle Commerce Cloud includes substantive improvements and changes to the following areas of the product:
- B2B
- Storefront
- Audiences
- Admin
- Extensibility
- Selective Publishing
- Experience and Design
- Integrations
- Assisted Selling Application
What follows is a brief summary. For more details about each feature and improvement, please review the What’s New December 2017 Update document and the official Oracle Commerce Cloud documentation in the Oracle Cloud Help Center.
The major new features released in the Oracle Commerce Cloud December 2017 Update include:
Allows storefront users to quickly add known items to their order instead of browsing for items. Available for both B2B and B2C, the Quick Order widget can be placed on one or more storefront layouts (e.g. Home Page) in order to allow customers to quickly select items, enter a quantity, and add those items to their cart.
Allows both B2B and B2C storefront users to add frequently purchased items to a saved list. Unlike wish lists which are already available out of the box in Commerce Cloud, items in purchase lists are products that persist in the list and are commonly reordered and/or typically ordered together. Has particular use for merchants selling grocery items, supplies, and similar products.
Display Custom Attributes in Accounts and Contacts
Custom properties that are added to the Account and/or Contact entities (via API only) are now visible in the UIs for both entities, improving usability for Admins. Search capabilities on both Accounts and Contacts has been extended to support custom text properties.
Shopper-Initiated Returns (API Only)
New Storefront REST APIs have been added to support the ability for logged in shoppers to initiate and create a return, refund calculation, and retrieving return request(s).
Merchants can now mark a product as non-returnable. In addition, a new return order email template has been added and the existing Agents returns feature has been updated to use the non-returnable product flag and display shopper-initiated returns.
Business users can now associate one or multiple audience segments with a promotion, providing more control over who can qualify for a particular promotion. A new Availability tab has been added to the Promotions UI in the OCC Admin to make it easy to add audiences to promotions.
Select Audiences for Reporting
Allows merchants to identify specific audiences for which they want to start gathering reporting data. Audiences which have been selected for reporting now show a chart icon in the Audiences list.
Browser support is up-to-date.
No new languages or currencies are supported.
Multi-Factor Authentication for Admin Access
To improve security for Oracle Commerce Cloud customers and adhere to industry PCI practices, multi-factor authentication is now needed to access the OCC Admin in all environments.
All customers must enter a one-time passcode (generated by Oracle Mobile Authenticator), in addition to their user name and password, every time they want to log in, including logging back in if automatically logged out.
Single Sign-On Shoppers (SSO) and “native” Commerce Cloud shoppers can now be supported at the same time. Both the out-of-the-box login extension and the SSO login extension can be added to the same login widget and customized to provide the desired login experience. Can be used to support social login providers supporting SAML2.
Shipping Calculator Webhook Fallback Logic
Merchants can now designate one or more internal shipping methods as a fallback in the unlikely event that the Shipping Calculator Webhook service is unavailable.
Sorting and Searching the Change List
Allows Admin users to sort assets in the publishing change list by oldest or latest modified date, as well as search the change list by entering a string query, making it easier to find the assets they want to select for publishing.
The lastmod tag has been added to the sitemap index file, timestamping when each XML sitemap file has been updated or modified.
Asset-Based Ordering: Asset Operations
Previously, asset information displayed was read-only. Now, it is possible to create basic asset-based orders and for shoppers to renew, modify, and/or terminate operations on assets (e.g. service, subscriptions).
Includes out of the box integration with CPQ which serves as the asset management CX system, although it is possible to integrate with other asset master systems as well. Includes sample (not out of the box) Asset Actions webhook, as well as necessary ICS flow with CPQ.
Appeasements at the Line Item Level
Allows store associates with sufficient permissions to provide shopper appeasements at the line item level during order creation and displays all appeasement changes throughout the app experience, including shopping cart, order history, and returns.
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