This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 16 NOV 2018 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in Oracle Eloqua's 18D Update on November 16th, 2018 at 9pm local data center time.
Refer to the Oracle Eloqua Release Center for additional details about release dates and times.
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Firefox 61 and Chrome 68 are now the preferred browsers for Oracle Eloqua.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Email Performance Dashboard Enhancements
Additional dashboards are now available from Email Performance dashboard:
- Use the Link Activity tab to see total click visuals.
- Click Map is the integrated version of the Clickthrough Visualizer report
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Administrators can now assign analyzer licenses without a service request. This can be done in the Security Group area.
Dynamic date rollout continues:
- Attributes now available in subject areas: Web, Form, Opportunity, Contacts, Email Analysis by Activity Date, Email Analysis
- Email Analysis Overview report (and all drill-down reports) now provides the Time Span prompt. Default is last 14 days.
- The TimeSpan label has been changed to Time Span.
Contact Overlap in Shared Lists report updated to only display 1000 records per page.
Form reporting now includes all the options selected in a multi-select form field.
You can now customize these reports:
- Website Overview - Total Returning Visitors
- Website Overview - Total Query String Parameter Value Count
- Website Overview - Total Page Views
- Page Details - Total Page view
- Campaign Engagement
- Campaign Engagement - New Leads
- Campaign Engagement - Total Responses
- Campaign Engagement - Campaign Members
We removed averages from the Overall Traffic chart on the Landing Page dashboard. Averages also removed from the related Insight reports: Four reports have been updated:
- Overall Traffic Trends by Day
- Overall Traffic Trends by Month
- Overall Traffic Trends by Quarter
- Overall Traffic Trends by Year
Prompted filters are now available for the following reports:
- Email Analysis Overview
- Email Analysis Overview - Total Hard Bouncebacks
- Email Analysis Overview - Total Soft Bouncebacks
- Email Analysis Overview - Total Bouncebacks
- Email Analysis Overview - Existing Visitor Clickthroughs
- Email Analysis Overview - New Visitor Clickthroughs
- Email Analysis Overview - Total Unsubscribes
- Email Analysis Overview - Total Form Submissions from Email
- Email Analysis Overview - Total Clickthroughs
- Email Analysis Overview - Total Opens
- Email Analysis Overview - Possible Forwarders
- Email Analysis Overview - Total Sends, Opens and Clickthroughs
- Email Analysis Overview - Total Delivered
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
New Closed-Loop Reporting Dashboard Available
You can now use our new Closed-Loop Reporting Dashboard to view the effectiveness of your marketing campaigns on revenue using measures such as attributed revenue, influenced revenue, possible and won revenue.
Key features:
- Filtering based on campaign active date vs Opportunity closed date used by Classic
- Dashboard and reports respect the campaign revenue attribution settings
- All charts have associated Insight reports
NOTE: To implement closed-loop reporting with Oracle Eloqua, there are several configuration tasks that you must complete in both your CRM and Oracle Eloqua. After implementation, you can use closed-loop dashboards and Insight reports to demonstrate real ROI and revenue impact from your marking campaigns.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
We have updated the look and feel of the dashboard landing page. You can now use tabs to sort the dashboards by type.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Eloqua-AddThis Integration App
The Eloqua-AddThis Integration app is now available. This app helps you include AddThis sharing tools in your landing pages so your audience can share your content.
IMPORTANT: To request access to this feature, please log in to My Oracle Support and create a service request.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
GoToWebinar App - Update Connected App
This is a reminder for marketers to add a site specific Connected App for the GoToWebinar App in order for it to keep working beyond 31st Dec 2018. Please refer the documentation for a simple two-step process.
- Create site specific connected app, working with your GoToWebinar representatives as required. For additional information, refer to GoToWebinar's documentation.
- Add the newly created connected App into the application config of the GoToWebinar Application before 31st December 2018. For additional information, refer to our documentation.
This improves the reliability of the App and give more control to our customers on the rate limits of the App.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center and read our product notice to learn more.
A new migration wizard now allows to pull Syncs & Exports from Native Integration setup, to be re-created in the App with couple of clicks.
Setup now allows recommended programs to be auto-created with the wizard.
Actions now allow configuring multiple fields formatted and sent over to one field in Oracle Sales Cloud.
Support for Deleted records in Oracle Sales Cloud.
Support for OSC Campaign & Campaign Member objects.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Salesforce Integration for Oracle Eloqua App
The Salesforce Integration for Oracle Eloqua app is now available as part of our controlled availability program. The Salesforce Integration app creates an integration between Eloqua and Salesforce to send data between the two platforms.
Leverage the Salesforce Integration app in your marketing cloud solution to transfer the leads generated from marketing campaigns in Eloqua into Salesforce so they are nurtured and synchronized as sales leads. Use the app within a program or campaign canvas to create or update records in supported Salesforce objects in real time. Typical use cases include lead creation, lead updates, and contact updates. Schedule imports from Salesforce to Eloqua for supported Salesforce objects.
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request. Note that access to this feature is not guaranteed and will be evaluated based on customer needs. Customers requesting this feature should be comfortable with the current native Eloqua-Salesforce integration, have a sandbox environment, and use the 18 character SFDC IDs (not 15).
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Batching and Scheduling of Campaign Cloud Steps
Cloud steps on the campaign canvas can now be grouped and scheduled allowing contacts to be sent to steps at specified time intervals.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
When activating a campaign, the server's time is now used as the activation time. If no activation date is specified, the current server date and time will be used. Previously, the user's computer time was used.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Campaign End Date and Data Import
The end date of active and completed campaigns can no longer be updated by data import.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Enhancing Error Identification
The number of contacts in errors state is now displayed on each step in the campaign canvas.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
When a contact is deleted, the contact activity is hidden and the visitor profile is removed.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Contact Preferences Tab Enhancements
We have made several enhancements to the Contact Preferences tab:
- Swapped the Contact Email address Status and Group Subscriptions.
- Email group subscription now uses a toggle button to display Subscribed or Unsubscribed.
- Save button is disabled. Only when the email global status is changed, save button will be enabled.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Oracle Content and Experience Integration
When using the email and landing page Design Editors, you can now add images stored in Oracle Content and Experience directly into Eloqua using the file chooser. A subscription to Oracle Content and Experience is required.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Click-Through Visualizer Report
The click-through visualizer report now displays links currently in the email. Previously, it displayed all links (past and present) in the email.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Email Compatibility Enhancements
We have made background enhancements to emails to allow contacts to take advantage of the new iOS 10 list-unsubscribe functionality that comes with the updated Mail app.
Steps to Enable
No steps are required to enable this feature.
Tips And Considerations
Visit the Help Center to learn more.
Additional Form Processing Operators
Additional operators are now available when configuring form processing steps:
- Starts with
- Ends with
- Is blank
- Not
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
You can now control form visibility by marking forms as internal or external.
- Forms marked as internal are only visible within Eloqua
- Forms marked as external are visible to everyone (this is the default option)
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
To help prevent the submission of HTML tags, a “Must not contain any HTML” validation option is now available for the following fields:
- Text
- Large text fields
- Hidden form field
This option is checked by default for new forms.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
We have made several enhancements to the picklist user interface:
- Quicklists have been removed from the picklist configuration area
- The number of options is now displayed next to each picklist
- A dependency viewer is now available for picklists
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Warnings are now shown for probable errors due to misconfigurations or data type mismatches for form validation and processing steps.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Landing Page Design Editor is Generally Available
Our new Landing Page Design Editor is now generally available. It was previously part of our controlled availability program. Use our new landing page editor to quickly build modern, responsive landing pages without needing to touch code or rely on an agency. The ease-of-use along with template management allows the marketer to quickly build a repository of content without additional costs.
Key features:
- Simplified drag and drop editing experience
- Create natively responsive landing pages
- Uniquely personalize experience based on visitor data
- Rich video backgrounds and image carousels
Enhancements in this release:
- Your Eloqua landing pages can now fit the full browser width by setting the canvas width to 100%
- Increase engagement by adding lightboxes to your landing pages
- When dragging-and-dropping of contents and layouts, the colors for each cell and row are now more visible
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Secure Eloqua System and Image Links
All System Action Links (Subscribe, Unsubscribe etc), Landing Page Links, and Image Links will be provisioned in assets as HTTPS. When an asset is saved, links are scanned and only links mentioned above will be updated to HTTPS. External links will not be modified. Once enabled, assets are only updated when they are saved. If turned off again, assets do not restore to their original state.
IMPORTANT: All new customers have this enabled by default. Existing customers can request this feature be turned on by filing a service request with My Oracle Support. This feature is currently not available for customers with Branded app and image domains.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Read our product notice to learn more.
For customers using Eloqua’s native salesforce.com integration, and have any date fields mapped, a change is being introduced tol correct an issue that resulted in day values as being incorrect by one day. Prior to 18D, date-only field values were being retrieved from salesforce.com are shown and evaluated in Eloqua as the prior day. This is due to a time stamp that is applied to the field value during import to Eloqua.
As of our 18D release, the following changes are being made to correct this issue:
- A working time offset was added to all inbound date-only fields while storing in Eloqua database. This is in contrast to a zero offset (e.g. 9/25/2018 0:00 am) that was being stored pre-18C.
- A date of 9/25/2018 in salesforce.com will have a time stamp of 10:45 am UTC applied prior to importing to Eloqua. When displayed in Eloqua or evaluated in filters and/or programs, the time stamp is subjected to localisation based on the user’s timezone (set in the user’s profile).
- This approach will address the date change issue, though the time stamp will vary based on a user’s profile preference of time zone.
- This change is isolated to data from date fields being imported via Eloqua’s native salesforce.com integration only. Other sources of input to Eloqua will not be affected.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Review our product notice to learn more.
You can now preview an email for every recipient. Previously, you could only preview the email for the first recipient in your list.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Partners can now create Cards in Profiler. Cards are used to create native feeling extensions within Profiler to better enable sales reps to engage with customers.
- Branded summary data on every contact: Create one or multiple cards that summarize key data points about the contact that every rep should know
- Tab + Card for a native app experience: Partners can create interactions for their app between a card and a tab to facilitate recommendations or deeper investigation about a contact
Steps to Enable
No steps are required to enable this feature.
For users who are using the Sales Tools for Microsoft Outlook add-in to track their emails sent to contacts, when the user clicks a contact’s email address from Profiler that is embedded within Microsoft Outlook, a new compose window will open within Outlook. Previously, clicking the email address opened Engage.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit our Help Center to learn more.
The Registering External Activities action permissions is now enforced.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
When exporting data from the audit log, filters can now be used to narrow your results.
When the audit log first loads, the results are displayed with default filter selections.
We have made several enhancements to the audit log user interface, such as adding text boxes for email address and export type.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Authenticated Contact Management
Authenticated microsites now provide the capability to manage authenticated contacts.
Protect Sensitive information shared over electronic communication:
- Manage contacts and their activities in relation to authenticated microsites
- Allow contacts to view secured content by authenticating into a secured microsite
- Branded secured inbox for authenticated contacts to view and manage all the secured communication
- Configure automated self registration via form submission & program canvas
- Out-of-the-box landing pages and welcome and reset password email
IMPORTANT: This feature is currently released under our Controlled Availability program. To request access to this feature, please log in to My Oracle Support and create a service request.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
Deprecation of Legacy Email and Landing Page Editors
Starting May 2019, you will not be able to create new assets using the Classic Email and Landing Page Design editors. Existing assets will be editable. As of August 2019, all legacy assets will be view-only and not editable. We recommend customers start preparing in advance for this transition by reconfiguring their existing content.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Review our product notice to learn more.
Application API
- You can now use the Landing Pages Application API 2.0 endpoints to create, update, retrieve, and delete landing pages.
- You can now use the Forms Application API 2.0 endpoints to create, update, retrieve, and delete forms.
- You can now use the Form Data Application API 2.0 endpoints to create, retrieve, and delete form data.
Steps to Enable
No steps are required to enable this feature.
Key Resources
Visit the Help Center to learn more.
App Developer Framework
- There is now a Scheduling option available for app action steps on Campaign and Program Canvases. If a user sets certain days and hours under Scheduling, records that enter the step outside of the selected days and hours, will remain in an “Awaiting action” status until within the selected days and hours, at which time the Notification URL call will then be sent to the app.
- The ability to mark forms as internal so that form submissions are dropped, will be in Controlled Availability in Eloqua Release 18D and 19A. This feature includes the addition of a new property to Form API endpoints. You can request access to this feature by submitting a request to My Oracle Support.
- Oracle Eloqua will be deprecating TLS 1.1 on January 18, 2019. Learn more
Steps to Enable
No steps are required to enable this feature.
Authentication
- Resolved an issue where calls to Eloqua's OAuth 2.0 token endpoint would return an empty response body if there was an error with the request. Errored requests made to Eloqua's OAuth 2.0 token endpoint will now return a detailed message. The token endpoint is https://login.eloqua.com/auth/oauth2/token.
- We modified the Eloqua OAuth 2.0 authorization flow initiation to only accept one initiation per minute for any given user of an app. For more information, see the product notice on Topliners.
Application API
- The processingStepErrors property has been added to the response to submitting a form using the Application 1.0 and 2.0 endpoints. This property was previously in Early Preview status in Release 18C. This property provides more detailed information about form processing step errors. For more information, see the product notice on Topliners.
- A new form field validation property has been added to the Application 2.0 Form endpoints called PreventXSSCondition. This field validation is being added to prevent form data from being saved if HTML is present in a field. For more information, see the product notice on Topliners.
- The requirement property has been added to the response when submitting form data with invalid values using the Application 1.0 and 2.0 endpoints. This property provides more information about invalid form data being submitted to a form field. See the Eloqua Help Center for more information about form field validation.
- Resolved an issue where a campaign import could modify the end date of a campaign that is Completed or Active, causing campaigns to end before the intended end date. Campaign imports will no longer be able to modify the end date of campaigns that are Completed or Active.
- As mentioned in the Eloqua 18C changelog, the resendLimit property introduced in 18A was removed from the processingSteps type FormStepSendEmail for Application API Form endpoints. For more information, see the product notice on Topliners.
- As mentioned in the Eloqua 18C changelog, the Create an external activity Application API endpoint will no longer create External Asset Types or External Activity Types if they do not exist. A new Action Permission, "Register External Activities", is required to use the Create an external activity Application API endpoint. Learn more
Bulk API
- You can now include Contact.Id for Bounceback, Subscribe, and Unsubscribe activity export definitions. This enhancement enables developers to include Contact.Id on export definitions for all activity types.
- You can now include user fields for EmailOpen, EmailClickthrough, and EmailSend activity export definitions. One use case this enhancement enables, is allowing including sender and user attributes on email activities exported via the Bulk API, so that the activity can be properly assigned to the correct user in CRM. Discover user fields using the Retrieve a list of user fields endpoint: GET /api/Bulk/2.0/users/fields. User fields can be added with the following statement: {{Activity.User.Field(<Field Name>)}}
Steps to Enable
No steps are required to enable this feature.
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