This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Product | Feature | Notes |
|---|---|---|---|
| 29 OCT 2021 | Created initial document. |
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The following reports are now available for customers who leverage the SMS add-on for Oracle Eloqua:
Contact-level reports:
- Activity Log and Recent Activity
Operational reports:
- SMS – Activity details
- Campaign – SMS statistics
Insight (OBIEE) usage reports:
- SMS Usage Overview reports to track sends and deliveries
- SMS Activity subject area
- Out-of-the-box reports for SMS sends by day, month, quarter, or year
- Build custom SMS reports for your analytics needs
IMPORTANT: SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
Oracle Maxymiser Integration App
An Oracle Maxymiser Integration app is now generally available. It was previously part of our controlled availability program.
Using this app, you can send attributes from Oracle Eloqua contacts to Maxymiser to be used for personalizing web pages. This data flow is performed via an Eloqua campaign step, allowing a connected journey and consistent experience from email to website.
IMPORTANT: Oracle Maxymiser is required to use this feature.
Salesforce.com Integration App - Campaign Response Action Update
This change have been made to the Salesforce.com Integration app to prevent errors on Campaign Response Action Update:
- The Response Action now queries Salesforce for an existing Campaign Member ID for the given CRM Campaign ID and Lead ID/Contact ID. If the returned Campaign Member ID is not blank, the app initiates an Update call to Salesforce using this Campaign Member ID. Otherwise, it initiates a Create call to Salesforce.
IMPORTANT: This feature is part of our Controlled Availability (CA) program. To request access to this feature, please log in to My Oracle Support and create a service request.
Salesforce.com Integration App - Excluding Multiple Email Send Types
When creating a marketing activity, you can now include or exclude multiple email send types.
Salesforce.com Integration App - Improved User Experience
The changes have been made to the Salesforce.com Integration app to provide an improved user experience:
- You can now configure the Upsert action with Eloqua custom objects.
- You can now set up notifications to receive email notifications when scheduled syncs (imports or activities) are stopped by the app due to too many consecutive failures.
- Marketing activities reports are now updated even if there are no records to synchronize.
- Test Configurations are now available for custom object actions.
Salesforce.com Integration App - Native Integration Parity
The changes have been made to the Salesforce.com Integration app to provide native integration parity:
- You can now synchronize Campaign Member statuses on Campaign Actions.(CA)
- You can now synchronize any two Salesforce field values into an existing Eloqua picklist.(CA)
- You can now set the update rule by field in an import.
- You can now define the Update type of Bounceback Marketing Activities if you choose Salesforce Lead or Contact object.
- The requirement that forces the field from Salesforce to be mapped to the Eloqua source object in an action that creates records in Salesforce has been removed.
- You can now associate both Contact ID and Lead ID in the same Response Action call for reporting purposes.(CA)
IMPORTANT: Several of the above features are part of our Controlled Availability (CA) program. To request access to these features, please log in to My Oracle Support and create a service request.
Modifying Campaign Start and End Date
When importing Campaigns the Start Date and End Date will no longer be updated if the Campaign is in Active, Scheduled, or Completed status. Start Date and End Date will only be updated if the Campaign is in Draft status.
Contact Lead Scoring History Deletion
Oracle Eloqua now deletes lead scoring histories for deleted contacts and history records for deleted models.
A validation error now displays if you try to save an email address that contains a non-breaking space.
Oracle Eloqua now offers SMS for native multi-channel orchestration. You can create SMS messages and send them to your contacts from within Eloqua.
IMPORTANT: SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
Chrome 94 and Firefox 92 are the A (Best Choice) browsers for Oracle Eloqua.
We have updated the Bulk API limits. Every Oracle Eloqua instance has the following soft limits by Bulk API sync type:
| Bulk API Sync Type | Limit |
|---|---|
| Export | 2000 per hour |
| Import | 2000 per hour |
| Sync Action | 4000 per hour |
There are many variables to sync processing. Minimal impact due to volume is expected if syncs are within these limits and following best practices.