This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 16 NOV 2022 | Analytics | Eloqua Help Center Link Added to Common Reports | Updated document. Delivered new feature in update 22D. |
| 16 NOV 2022 | Developer Changelog | Bulk API Updates | Updated document. Delivered new feature in update 22D. |
| 03 NOV 2022 |
Created initial document. |
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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The Auto Activity Analysis report provides you with a monthly breakdown of auto generated metrics (Auto Opens and Auto Clicks) by campaign. This report features data visualizations to show a comparison for open and click activities.
Leverage this report to better understand the impact of privacy protection-enabled mail applications and scanning tools, including the Apple MPP iOS changes.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
-
To find this new report, navigate to Shared folders> Campaign > Auto Activity Analysis
The Contact Field Analysis provides you with insight on field usage from the Contact Field Values subject area.
This report features:
- New calculated measures
- Total Values
- % Populated
- Missing Values
- % Missing Values
-
Stacked bar chart to visualize the relationship between fields populated vs missing values
Helping you better understand where to focus your efforts in terms of the health of your marketing data.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
-
NOTE: This report does not include custom fields. We will continue to expand on this report and custom field reporting in future releases.
The Database Growth Trend report will show you growth rate for Total Contacts and Reachable Contacts. This report features visual indicators to effectively show upward or downward trends in your rates. In addition to the tabular view we’ve also provided two graphs compare New Contacts vs Total Contacts and Total Contact Growth Rate vs Reachable Contacts Growth Rate. Leverage this report to better understand data growth and database churn to help you optimize your growth strategy.
Gain better insight into the quality of your database by understanding key trends in growth with this report.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
- You can find this report by navigating to: Shared folders> Contacts > Database Growth Trend
- To optimize performance, this report uses a Year time prompt.
Dashboard Home Option added to navigation menu
'Dashboard Home’ is now available as a navigation option in the Change Dashboard drop down menu. This options allows user to easily navigate back to the Dashboard home page.
Makes it easier for marketers to navigate back and forth through Eloqua's out of the box dashboards.
Steps to Enable
You don't need to do anything to enable this feature.
Eloqua Help Center Link Added to Common Reports
Eloqua Help Center links have been added to Eloqua's common reports to provide you with quick access to documentation specific to each report.
Specifically, Help Center links have been added to the following reports:
- Campaign Analysis Overview report
- Dynamic Content by Campaign report
- Dynamic Content by Email report
- Email Analysis Overview report
- Email Analysis Overview by Segment report
- Email Bounceback History with Messages report
- Email Bounceback Overview report
- Email Clickthrough Link Breakdown report
- Sales Email Overview report
- Form Submission Overview report
- Form Submission Data report
- SMS Usage Overview report
- Spam Unsubscribe report
- Website Overview report
- Website Visitors by Webpage report
With an Eloqua Help Center link within each report ensures relevant information is at your finger tips.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
-
Note: Should you wish to make a copy of these reports and save, you will need to remove the Eloqua Center link. To remove this link, select Results tab > Compound Layout > Views > “>>” and select “Remove View from Analysis”.
Salesforce App - Split Billing Address Area on Import
Salesforce App integration users can configure the App import to automatically split a very long value of Salesforce Account object Billing Address into multiple Eloqua Account object Address fields.
- If the Salesforce Account object Billing address field value exceeds 100 characters, the App will automatically split it into Eloqua Account Address, Address 2 and Address 3 fields
- The newline character can be added to instruct the App how the lengthy Billing address value should be split
Improves the ability to properly capture relevant account data between Eloqua and Salesforce.
Steps to Enable
You don't need to do anything to enable this feature.
Cisco has launched an updated Webex App that supports Cisco’s new Webex Webinar offering. It also supports all functions of the existing (classic) Webex Meeting and Events app.
This integration allows you to:
- Register users to Webex directly from Oracle Eloqua forms, landing pages or segments
- Sync Oracle Eloqua contacts directly with Webex webinar attendees
- Segment contacts based on Webex webinar engagement data
- Integrate your existing lead scoring with Webex webinar engagement data
Stay up-to-date with the latest Webex App enhancements directly from Cisco.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
- More information on Cisco's new Webex App
SMS Editor Enhancements - Save As functionality
"Save As" option is now available in the SMS editor. You can save SMS assets in a location of your choice.
Steps to Enable
- SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
- No additional steps are required for customers that are already enabled for SMS.
Key Resources
SMS Editor Enhancements - View Dependencies
An SMS asset can be part of multiple Eloqua objects (e.g. Campaigns), resulting in dependencies. You can now view the list of all dependencies for an asset from the SMS editor.
Steps to Enable
- SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
- No additional steps are required for customers that are already enabled for SMS.
Key Resources
You can now add keywords only for SMS codes that support MO (Mobile originated) traffic. Codes that do not support MO traffic will not listen for keywords in an SMS.
This aligns the scope of keywords addition with the behaviour of SMS codes.
Steps to Enable
- SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
- No additional steps are required for customers that are already enabled for SMS.
Key Resources
Three options are being introduced to govern IP allowlisting:
- Match Source Address – default option, maintains same IP source as pre-22D
- Match Last Transport Source Address – uses network transport layer as the IP source
- Match Any Address in Proxy Chain – uses any address in X-Forwarded-For header as IP source
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Role And Privileges
This feature is intended for Eloqua users with client administrator rights
Add Outlook to License section in User Admin
Oracle Eloqua Sales Tools for Microsoft Outlook add-in will now check for the Outlook license. We previously introduced the Outlook license in 22C. You can now use the license to manage Engage users and their access to the Outlook add-in. To use the Outlook add-in, users must have both the Engage license and Outlook license. In 22C, the license was enabled for all security groups with an enabled Engage license. To disable the use of the Outlook add-in, disable the Outlook license.The add-in will automatically update and users can continue to use Outlook during the update.
Steps to Enable
- This enhancement is expected to be delivered as part of our 22.12 CX Apps release.
- You must have access to Eloqua Sales Tools to take advantage of this enhancement. Contact your Account Manager for more information.
Key Resources
Role And Privileges
This feature is intended for Eloqua users with client administrator rights
Engage send limits generally available
The Engage send limit feature will be generally available in the apps 22.12 release. This feature was previously part of our controlled availability program.
If you are an Eloqua administrator, you will be able to limit the number of sales emails that your reps can send to the same contact over a period of time.
Eloqua will look back the specified number of days to determine if the send limit is being exceeded. For example, if you enable the option today with the number of days set to 7 and the send limit set to 1, Eloqua will look back at the last 7 days to determine if there has been 1 email sent out to a given contact from Engage. If no email has been sent out over the last 7 days, the sales rep will be able to send one email to that contact.
These limits can help you prevent contact fatigue and unsubscribes, which also helps maintain your domain's reputation.
Steps to Enable
- You must have access to Engage to take advantage of this enhancement. Please contact your Account Manager if you are interested in more information on Eloqua Sales Tools.
Tips And Considerations
-
This enhancement is expected to be delivered as part of our 22.12 CX Apps release.
-
Send limits apply to both Engage and Oracle Eloqua Sales Tools for Microsoft Outlook.
Key Resources
Role And Privileges
This feature is intended for Eloqua users with client administrator rights
The Oracle Eloqua Bulk API has the following updates:
- Bulk API contact app exports can now include source Campaign id and fields. When a contact is moved from a Campaign Canvas to a Program Canvas the source Campaign Canvas will now be tracked, and that Source Campaign Id and Fields can be included in Bulk API Contact app export within the Program Canvas. Note: If a SourceCampaign field is included in an export definition that is not for a Program Canvas app the export definition creation will fail.
- All Special Fields (e.g. Id) are now included in Fields endpoints.
Steps to Enable
- Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.
Key Resources
With 22D, the EloquaService SOAP API will be deleted. As a reminder, support for the EloquaService SOAP API ended on April 1st, 2017.
Steps to Enable
Review the REST service definition in the REST API guides, available from the Oracle Help Center. If you're new to Oracle's REST services you may want to begin with the Quick Start section.
Tips And Considerations
- If you are using the EloquaService SOAP API, located at /API/1.2/Service.svc?wsdl, you should switch to a supported RESTful API immediately.
Key Resources
-
View changes for Eloqua's APIs including, new features, significant recent changes, and platform notices, on the Eloqua Developer Changelog.