This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 18 JAN 2023 | Created initial document. |
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Eloqua Moves to Oracle Cloud Portal for Order Provisioning
Oracle Cloud Portal is a central access point for Oracle services. All Eloqua customers will receive access to the Cloud Portal to review their Oracle services, including Eloqua.
Existing customers can provide details for their Oracle Cloud Account beginning with 23A until April 14, 2023. Eloqua administrators can review the new Cloud Account pages under Settings > Security > Cloud Account
There are no changes to how you administer Eloqua users, features, or services.
NOTE: For more information see Connecting Eloqua with Your Oracle Cloud Account.
Html Mark up - Enabled for Insight
Leverage HTML markup to add design features and help you personalize reports and dashboards.
Available to use in:
- Analysis editor
- Analysis Properties dialog
- Column Properties dialog
- New Calculated Measure dialog
- Dashboard Properties dialog
Email Frequency by Email Group Report
New Email Frequency by Email Group Report provides you with a breakdown of total email sends by Email Groups.
We are updating dashboards and reports that were accessible directly within the Visitor Profiles, Query Strings, Page Tagging areas of the platform.
Moving forward, when accessing website setup reports (Visitor Profiles/Tracking, Query Strings, Page Tagging) we will be linking directly to the respective out-of-the-box Dashboards and Insight Reporting areas instead.
Salesforce.com Integration App
The following Salesforce.com Integration app features are moving from Controlled Availability to General Available:
- Sync updated values of picklists from Salesforce.com to Eloqua
- Trigger default Lead and Case assignment rules in Salesforce
- Check for email address changes before running an import, and update any changed email addresses
Additionally, the following features are being added:
- Optional setting allowing users to sync Campaign Member ID to Eloqua on Upsert Action
- Sync Campaign Member IF on callback to Eloqua
- Cap the volume of displayed messages in daily reports with pagination
- Add imported users to all security groups after processing
- Controlled Availability: Set attribution of Salesforce Campaign Member status changes
- Controlled Availability: Use LastSuccessfulUpload to create advanced SOQL queries on import*
New filter criteria around SMS status and activities have been introduced:
- SMS - Phone Number Opt-In/Out – This will filter contacts on the basis of consent status of their phone number for SMS, along with other criteria such as phone number’ country, option to filter for mobile numbers only, etc
- Replied to Any SMS – This will filter contacts on the basis of their SMS reply activity across keyword types and other evaluation criteria.
IMPORTANT: SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing. This will be gradually made available to all customers that have enabled SMS.
You can now use the following asset management options for folders within the SMS Launchpad:
- Rename
- Delete
- New Folder
You can now search for folders in the move panel using the search bar. Additionally, the navigation experience on the panel has been updated.
IMPORTANT: SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing. No additional steps are required for customers that are already enabled for SMS.
Add Outlook to License section in User Admin
Oracle Eloqua Sales Tools for Microsoft Outlook add-in will now check for the Outlook license. We introduced the Outlook license in 22C. You can now use the license to manage Engage users and their access to the Outlook add-in.
To use the Outlook add-in, users must have both the Engage license and Outlook license. In 22C, the license was enabled for all security groups with an enabled Engage license. To disable the use of the Outlook add-in, disable the Outlook license. After the release, the add-in will automatically update. Users can continue to use Outlook during the update.
NOTE: This change was expected with the 22.12 December apps release, but was postponed. It is now expected with the 23.01 January apps release.
Automated Certificate Management
- New DNS (Domain Name System) tab in Certificate Management displays details on DNS configuration and any required updates recommended
- Controlled availability program extended to customers on PODs 3 & 4
NOTE: For more information about Automated Certificate Management, please review the Product Notice in Topliners.
- 409 Concurrent Form Update Error: Multiple concurrent updates for forms using Eloqua UI or Application APIs 1.0 and 2.0 endpoints will now be prevented. A 409 Conflict response will be returned via API, and in the UI a warning box will appear.
- Eloqua Form Application API changes: When a form is created, updated, or retrieved using the Application API 2.0 endpoints, the response body will return all mapped and unmapped fields present on the form for the processing steps to update Contacts, Accounts, and Custom Objects with form data. Previously, only fields included within the processing steps when the form was created or updated were returned by the response body.