This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 08 FEB 2023 | Created initial document. |
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Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
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|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
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Salesforce.com Integration App
The following Salesforce.com Integration app features are moving from Controlled Availability to General Available:
- Sync updated values of picklists from Salesforce.com to Eloqua
- Trigger default Lead and Case assignment rules in Salesforce
- Check for email address changes before running an import, and update any changed email addresses
Additionally, the following features are being added:
- Optional setting allowing users to sync Campaign Member ID to Eloqua on Upsert Action
- Sync Campaign Member IF on callback to Eloqua
- Cap the volume of displayed messages in daily reports with pagination
- Add imported users to all security groups after processing
- Controlled Availability: Set attribution of Salesforce Campaign Member status changes
- Controlled Availability: Use LastSuccessfulUpload to create advanced SOQL queries on import*
Maintain data accuracy while syncing Account data between Sales and Marketing
Easier management of App operational reports and timeout error prevention
Steps to Enable
You don't need to do anything to enable this feature.
Html Mark up - Enabled for Insight
Leverage HTML markup to add design features and help you personalize reports and dashboards.
Create custom visualizations and address accessibility options.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
Available to use in:
- Analysis editor
- Analysis Properties dialog
- Column Properties dialog
- New Calculated Measure dialog
- Dashboard Properties dialog
Email Frequency by Email Group Report
New Email Frequency by Email Group Report provides you with a breakdown of total email sends by Email Groups.
Build an effective communication cadence for Email Groups. Key data points to improve campaign performance and manage deliverability
Steps to Enable
You don't need to do anything to enable this feature.
Role And Privileges
Note: You must have the analyzer role to build an analysis use Insight subject areas. For more information, see Insight users and permissions.
We are updating dashboards and reports that were accessible directly within the Visitor Profiles, Query Strings, Page Tagging areas of the platform.
Consistent and effective reporting across the platform
Leverage powerful out-of-the-box dashboards and reports to demonstrate marketing effectiveness
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
Moving forward, when accessing website setup reports (Visitor Profiles/Tracking, Query Strings, Page Tagging) we will be linking directly to the respective out-of-the-box Dashboards and Insight Reporting areas instead.
Automated Certificate Management
New DNS (Domain Name System) tab in Certificate Management displays details on DNS configuration and any required updates recommended
No longer worry about going through the process of purchasing, managing, and renewing your SSL certificates.
Steps to Enable
Some customers may need to work with their IT team to change some of their domain configurations to take advantage of this new feature. Our Oracle Cloud Support team can provide you with details on any configuration changes you need to make when you open an SR to request your access.
Tips And Considerations
Controlled availability program extended to customers on PODs 3 & 4 with 23A.
Key Resources
NOTE: For more information about Automated Certificate Management, please review the Product Notice in Topliners.
Eloqua Moves to Oracle Cloud Portal for Order Provisioning
All Eloqua customers will receive access to the Cloud Portal to review their Oracle services, including Eloqua. Existing customers can provide details for their Oracle Cloud Account beginning with 23A until April 14, 2023.
An Oracle Cloud Account allows you to view and manage all of your company's Oracle Cloud Subscriptions from one place. As Oracle strives to create a consistent experience for customers across all products, the Eloqua order provisioning model will be updated so that Eloqua will also be one of the services visible within your organization’s Oracle Cloud Account.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
There are no changes to how you administer Eloqua users, features, or services.
NOTE: New customers who ordered after November 21, 2022 have already been set up and should have received Oracle Cloud Account activation emails, and no further action is required.
Key Resources
- Topliners Product Notice and Frequently Asked Questions: Connecting Eloqua with your Oracle Cloud Account
- Eloqua Help Center: Setting up your Oracle Cloud Account
Role And Privileges
Eloqua administrators can review the new Cloud Account pages under Settings > Security > Cloud Account.
New filter criteria around SMS status and activities have been introduced:
- SMS - Phone Number Opt-In/Out – This will filter contacts on the basis of consent status of their phone number for SMS, along with other criteria such as phone number’ country, option to filter for mobile numbers only, etc.
- Replied to Any SMS – This will filter contacts on the basis of their SMS reply activity across keyword types and other evaluation criteria.
Manage your SMS communications with greater targeting
Steps to Enable
SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
This will be gradually made available to all customers that have enabled SMS.
You can now use the following asset management options for folders within the SMS Launchpad:
- Rename
- Delete
- New Folder
You can now search for folders in the move panel using the search bar. Additionally, the navigation experience on the panel has been updated.
More intuitive interface and options
Steps to Enable
SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.
When a form is created, updated, or retrieved using the Application API 2.0 endpoints the response body will return all mapped and unmapped fields present on the form for the processing steps to update Contacts, Accounts, and Custom Objects with form data.
Previously only fields included within the processing steps when the form was created or updated were returned by the response body.
In addition, multiple concurrent updates for forms using Eloqua UI or Application APIs 1.0 and 2.0 endpoints will now be prevented. A 409 Conflict response will be returned via API, and in the UI a warning box will appear.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
- Topliners: Eloqua Developer Changelog
- Product Notice: Eloqua Form Application API Changes [February 2023]
Add Outlook to License section in User Admin
Oracle Eloqua Sales Tools for Microsoft Outlook add-in will now check for the Outlook license. We introduced the Outlook license in 22C. You can now use the license to manage Engage users and their access to the Outlook add-in.
Better user management
Steps to Enable
To use the Outlook add-in, users must have both the Engage license and Outlook license. In 22C, the license was enabled for all security groups with an enabled Engage license. To disable the use of the Outlook add-in, disable the Outlook license. After the release, the add-in will automatically update. Users can continue to use Outlook during the update.
Tips And Considerations
NOTE: This change was expected with the 22.12 December apps release, but was postponed. It is now expected with the 23.01 January apps release.