Update 21C

Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Product	Feature	Notes
16 JUNE 2021			Created initial document.

Overview

This guide outlines the information you need to know about new or improved functionality in this update.

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Feature Summary

Subscription Management

Subscription Management

Analyze Subscription Trend Reports

You can use these subject areas to create Oracle Transactional Business Intelligence (OTBI) reports required to analyze various subscription trends: 

• Subscription Customer Trends Historical 
• Subscription Product Trends Historical
• Subscription Customer Cohort Trends Historical 

Using these subject areas, you can report on key metrics for subscription products, such as: 

• Trend of Monthly Recurring Revenue (MRR) or Total Contract Value over time 
• Net MRR change due to amendments and new, churned, or reactivated subscriptions 
• Average revenue per customer
• Customer and MRR churn rates 
• Net customer change based on churned, new, and reactivated customers 
• MRR Renewal rate 
• Cohort based revenue retention 

In addition to the subject areas, you can also access prebuilt reports. You can also use new dashboards that have been built using these reports. Here are some samples of the dashboards:

Subscriptions Overview Dashboard

Customer Dashboard

Product Dashboard

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Cohort Retention Dashboard

You can use these subject areas and dashboards to track key subscription metrics that are essential to evaluating various subscription trends.

Steps to Enable

Leverage new subject area(s) by adding to existing reports or using in new reports. For details about creating and editing reports, see the Creating and Administering Analytics and Reports book (available from the Oracle Help Center > your apps service area of interest > Books > Administration).

Key Resources

• See the "Configure Subscriptions" chapter in the Implementing Oracle Subscription Management guide.

Sync Replaced Assets from Asset Lifecycle Management to Subscription Management

When you replace an asset with another asset in Oracle Asset Lifecycle Management, the application automatically terminates coverage on the existing asset and covers the new asset in an included warranty.

Whenever an alternate asset is shipped, Oracle Asset Lifecycle Management creates an event for Subscription Management. This event is automatically interfaced with Subscription Management. You can access event details using the Reprocess Installed Base Updates page.

NOTE: Subscription Management only supports the one-to-one replacement of assets and associated asset components.

With this feature, you can automatically sync the replaced assets from Asset Lifecycle Management to Subscription Management.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• See the "Introduction to Subscriptions" chapter in the Using Oracle Subscription Management guide.

Withhold Subscription Products from Activation

You can choose to exclude products when activating a subscription. You can click the Pending activation check box on the Edit Product page to select the subscription products that shouldn't be activated when you activate a subscription.

When you activate a subscription that has products with the Pending activation check box enabled:

• The subscription status changes to under amendment.
• The application assigns the draft status to products in the pending activation status. This enables you to make necessary changes to these products.

Subsequently, you can uncheck the Pending activation check box to activate these products.

Pending Activation Option

Pending Activation Option in List View

You can use this feature to support: 

• Partial fulfillment use cases wherein subscription products need to be activated as orders are fulfilled.  
• Selective activation of subscription products based on their provisioning dates.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• See the "Manage Subscriptions" chapter in the Using Oracle Subscription Management guide.

Interface Bill Lines from the Subscription

As a subscription administrator, you can use the Send Bill Lines to Receivables action on the subscription or subscription products page to directly interface bill lines to Oracle Accounts Receivables, instead of using a scheduled process.

Send Bill Lines to Receivables

You can enable the Sent Date field on the Billing Summary page. The field displays the date on which a bill line is sent to Account Receivables.

Sent Date

With this feature, you can directly interface the bill lines from Subscription Management to Oracle Account Receivables.

Steps to Enable

Leverage Application Composer to expose and adjust page layout and attributes. To learn more about extending your application using Application Composer, visit Oracle Help Center > your apps service area of interest > Books > Configuration and Extension.

The Send Bill Lines to Receivables action is enabled by default. However, you can disable this action. Here are the steps to disable the Send Bill Lines to Receivables action:

1. Sign in to the application as a setup user. 
2. Ensure you're working in an active sandbox with the Application Composer enabled. 
3. Click Navigator > Configuration > Application Composer. 
4. On the Application Composer page, select Objects > Standard Objects > Subscription > Pages.  
5. In the Details Page Layouts section, click Actions > Duplicate and click Save and Edit. 
6. On the Details Layout: Default custom layout page, click the Edit icon beside the Actions, Save, Save and Close, and Cancel fields.
7. On Details Layout: Default custom layout: Buttons and Actions page move the Send Bill Lines to Receivables field from Selected Actions to the Available Actions section.  
8. Click Save and Close. 
9. Click Done. 

Similarly, you can also disable the Send Bill Lines to Receivables action from the Subscription Product page.

You can enable the Send Date field on the Billing Summary page using Application Composer. Here are the steps to enable the Sent Date field:

1. Sign in to the application as a setup user. 
2. Ensure you're working in an active sandbox with the Application Composer enabled. 
3. Click Navigator > Configuration > Application Composer. 
4. On the Application Composer page, select Objects > Standard Objects > Subscription Product > Pages. 
5. In the Details Page Layouts section, click Actions > Duplicate and click Save and Edit.
6. On the Details Layout: Default custom layout page, select the Billing Summary subtab, and click the Edit icon in the Subtabs Region section.
7. On Details Layout: Default custom layout: Subtab: Billing Summary page, move the Sent Date field from the Available Fields to Selected Fields. 
8. Click Save and Close. 
9. Click Done. 

Extend Covered Levels and Entitlements Support for Party, Customer Account, and Party Site

Along with the asset and product covered level type, you can also create these covered level lines for a subscription coverage product:

• Party 
• Customer account 
• Party site

Covered Level Lines

Covered Level Types

When you add these new covered levels to a subscription coverage product, you need to enter the price details manually. You can update the Number of Assets and Unit Price fields, as needed, to generate the billing schedule based on duration.

Adding a New Covered Level

Along with the asset and product entitlement details, you can provide the party, customer account, and party site entitlement details.

The introduction of the new covered levels gives you more options to provide coverage for a subscription coverage product. You can now provide coverage at asset, product, party, customer account, and party site level.

Steps to Enable

The new covered levels are available by default in the covered level tab for a subscription coverage product. Here are the steps to provide entitlement information of new covered levels from Subscription Management.

1. Sign in as a setup user. 
2. Go to the Subscription Management work area. 
3. On the Subscriptions landing page, click the Subscription Configuration tab. 
4. Click Manage Algorithms. 
5. Select the Get Subscription Entitlements row and click Actions > Create Version to create a new version of the base algorithm. 
6. Click the Get Subscription Entitlements link to edit the algorithm. 
7. On the Edit Algorithms: Get Subscription Entitlements page, select the Variables tab. 
8. Change the default value of EnableManualPricedCoveredLevel from False to True. 
9. Click Save and Close. 
10. From the Manage Algorithms page, click Actions > Publish. 

Key Resources

• See the "Configure Subscriptions" chapter in the Implementing Oracle Subscription Management guide.

Recognize One-Time Charges Periodically

You can use the Enable Periodic Revenue Recognition field to periodically recognize revenue for your one-time charges. When you enable this field for a one-time charge, the revenue for that charge is recognized over the duration of the subscription in Oracle Revenue Management Cloud.

If you close a subscription product with a periodically recognized one-time charge, the revenue recognition of this charge is accelerated in Oracle Revenue Management Cloud based on the close credit method you use. If you close a subscription product and issue a full credit, this one-time charge is recognized immediately on the subscription product start date. Alternatively, if you close a subscription product and use Prorate with credit or Prorate without credit as the close credit method, the one-time charge is recognized over the duration of the subscription until its termination date.

Enable Periodic Revenue Recognition

You can use this feature to enable periodic revenue recognition of your one-time charge, where this charge represents an advance payment for the performance obligations in the subscription that's satisfied later.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• See the "Subscription Pricing and Billing" chapter in the Using Oracle Subscription Management guide.

Use Renewal Term for Automatic Renewals

In addition to using the Renewal Duration and Period fields to manually renew subscriptions, you can use the Use renewal term for automatic renewal check box in a subscription renewal template to automatically renew subscriptions.

Once you enable the Use renewal term for automatic renewal check box, the automatic renewal process uses the Renewal Duration and Period fields to determine the duration of a renewed subscription.

This feature provides you with additional flexibility in deciding the duration of your automatically renewed subscriptions.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• See the "Configure Subscriptions" chapter in the Implementing Oracle Subscription Management guide.

Manage Subscription Approval Notifications

The application automatically sends a notification to the approver when a subscription is submitted for approval. The approver can use this notification to access the subscription approval page to view the subscription details and perform necessary actions.

Here are the actions you can perform as an approver:

• Approve
• Reject
• Request Info
• Submit Information
• Add Comment
• Add Attachments
• Add Assignee
• Delegate
• Reassign
• Withdraw
• Escalate
• Suspend
• Resume
• Skip Current Assignment
• View Approvals

Subscription Approval Notification Page

Subscription Approval Email Notification

The default email report contains the necessary information about the subscription and a link to the Subscription Details page. The user has the flexibility to customize the content and layout of various sections of the Oracle Business Intelligence (BI) Publisher report using RTF templates (for layout changes) and BI data model (for content changes). Here's the list of sections you can use in the default report:

• Logo Customization: Used to modify the brand logo in the header.
• Title Customization: Used to configure the workflow notification title.
• Body Customization: Used to add or remove attributes in the report, as well as add new columns to the existing tables in the report.
• Footer Links Customization: Used to hide, approve, or reject links in the emails sent by BI Publisher.
• Style Customization: Used to style the report with different fonts and colors.

A notification is sent to the approver when a subscription is submitted for approval. With this feature, the approver can use this notification to access the subscription approval page and take necessary actions.

Steps to Enable

You don't need to do anything to enable this feature.

Key Resources

• See the "Manage Subscriptions" chapter in the Using Oracle Subscription Management guide.

Use Additional Subscription Objects in Business Intelligence Cloud Connector

The new Business Intelligence Cloud Connector view objects let you extract data for:

• Subscription Party Contacts
• Subscription Relationships
• Subscription Charge Tiers
• Subscription Charge Adjustments
• Subscription Bill Lines
• Subscription Bill Adjustments
• Subscription Sales Credits
• Subscription Credit Cards

This feature lets you export the subscription data for analysis.

Steps to Enable

You don't need to do anything to enable this feature.