Help with Your Oracle Account

I forgot my password

Oracle will send instructions on how to reset your password to the email address associated with your account.

Forgot your password

I didn’t receive an email to reset my password

Check the spam folder in your email client for an email from oracle-acct_ww@oracle.com. Add the Oracle email to your address book to ensure that it is not handled as spam.

The password reset email can be resent to you. Resend password reset email

Still having trouble?

• If you recently created an Oracle Account but did not verify your email address, you may need to create a new account.
• If your Oracle Account uses an email address you no longer have access to, sign in with your original email and password, then go to Account and edit your email address.

I want to change my Account Password

Sign in to www.oracle.com with your existing Oracle Account (with your original email address and password). Go to your Account, and click the edit link next to the Password field.

Fill in the current password, new password and Retype password fields and hit the Save button which will complete your password change action. For best results, logout and log back in with the new password.

I have trouble verifying my email

Check the spam folder in your email client for an email from oracle-acct_ww@oracle.com. Add the Oracle email to your address book to ensure that it is not treated as spam.

Resend the verification email from Account, or from here:
Resend the verification email

Still having trouble?

• If you recently created an Oracle Account but did not verify your email address, you may need to create a new account.
• If your Oracle Account uses an email address you no longer have access to, sign in with your original email and password, then go to Account and edit your email address.

I can’t log in or says ‘Invalid Login’ when trying to sign in to Oracle Cloud

We have separate accounts depending on the system being accessed:

Cloud Account: This is used by Oracle Cloud customers to access their cloud instance. Sign in to your Oracle Cloud Account.

Oracle Account: This is used by our customers, partners, and others to access public/protected resources hosted by Oracle. Sign in to your Oracle Account.

Make sure you are trying to access the right system. If you get the message ‘Invalid Login’ for your Oracle Account, then try resetting your password. Generally, your email address will be your username.

Why am I getting ‘This is not a valid email address’ error when I‘m trying to create an Oracle Account?

The email address you used contains “oracle” or “oraclepartnernetwork”. This is disallowed. Please use a different but valid email address that meets the criteria for account creation.

I am sharing an Oracle Account with others

We discourage shared accounts because all individuals do not have control of the account. For example, the user who has control of the email address associated with the account can change the email address or password without notifying you.

Create your own Oracle Account.

I require additional support with my Oracle Cloud Services

If you require additional support with your Oracle Cloud Services, click on Contact Oracle Support (which includes Chat Online with an Oracle Representative, Additional Support Channels, Get Your CSI Number, etc.).

Refer to the What can we help you find? for additional information or to find help related to other products/services.

I can’t access My Oracle Support and have a support agreement

You must have purchased support to have access to My Oracle Support.

If you are able to sign in with your Oracle Account, but cannot access support you have paid for, contact Oracle Support.

My account is locked. I’ve had trouble signing in.

When signing in has been unsuccessful for 10 times in 24 hours, we lock your account for security reasons. Clear your browser cache then reset your password.

Forgot my password

Still having trouble? If you recently created an Oracle Account but did not verify your email address, you may need to create a new account.

I am interested in Oracle communications on specific topics

Subscribe to communications from Oracle based on your interests. You do not need an Oracle Account to receive these communications.

I don’t want to receive any marketing communications

Are you receiving email communications that do not reflect your interests? Select your interests to receive communications that are relevant to you.

If you really do want to opt out of all marketing communications, Click Unsubscribe here or at the bottom of Oracle Account pages.

I want to exercise my privacy rights

If you would like to exercise your privacy rights, please click here to fill out the Privacy Choices and Data Subject Rights form to submit a request to the Oracle Privacy Team.

I want to change my email address

Sign in to your existing Oracle Account with your original email address and password. Go to your Account, and click the edit link next to your email address.

You must verify your new email address before you can use your account again. Oracle will send a verification email to your new email address.

I want to update or correct my contact information on my Oracle Account

If you have an Oracle SSO Account, then edit your contact information from the Account link here and at the top of Oracle.com pages. Click the edit link next to the information you want to change.

In the event you do not have an Oracle SSO Account and require support, scroll down to the bottom of the page and click "Request help”.

I have more than one Oracle Account and would like to merge them

We can support merging multiple accounts into one for Oracle partners, and transfer Oracle Education/Certview certifications for other users.

Provide details about your accounts, including the Oracle applications and services you access with them. This request may take time while we research various systems when we merge accounts.

Request help