Oracle Customer Success Services offers Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service to provide comprehensive support across the entire Oracle ecosystem of products—including infrastructure, database and applications. These concierge services provide companies with white glove assistance to help them overcome their biggest business challenges and unlock greater value and innovation.
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A responsive service model that provides added peace of mind through enhanced escalation and expert, hands-on assistance.
A personalized, proactive service model that includes a single point of contact for technical issues, rapid response and resolution for critical escalations, innovation guidance, and access to Oracle experts.
Service feature |
Oracle Support |
Oracle Cloud Success Assurance Service
|
Oracle Cloud Success Protection Service
|
---|---|---|---|
Oracle support
|
yes |
yes |
yes |
Success management
|
no |
yes |
yes |
Escalation management
|
no |
yes |
yes |
Personalized Oracle concierge
|
no |
no |
yes |
Innovation guidance
|
no |
no |
yes |
Use the OCI Cost Estimator to calculate adding Oracle Cloud Success Protection Service to support your Oracle Cloud ecosystem.
“Oracle Customer Success Services helped us from the very beginning. They understood our pains, our objectives, our strategy.”
—Axel Pozo, Chief Information Officer, Credicorp Capital
“Oracle Customer Success Services is like part of the Kraft Heinz family.”
—Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company
“We appreciate Oracle's collaboration on this project, bringing the needed resources to bear on any problem. They were challenged by the pace and the diligence that the FedEx team brought to the table, and they responded with solutions to resolve them in a timely manner.”
—Rajesh Singh, Vice President of IT, FedEx
“The Oracle team stood with us like a rock. They were with us on every step of the journey…ensuring we met our objectives and targets and were instrumental in ensuring our success.”
—A.K. Gupta, Executive Director of IT Services, IFFCO
Conheça o Oracle Customer Success Services.