Oracle Customer Success Services
Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however, need more than just the best technology solutions. They need a strategic partner to support sustained business growth. Oracle Customer Success Services (CSS) was created to help ensure your ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help you maximize the value of your cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.
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What’s new with Oracle Customer Success Services
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Oracle Helps Customers Fortify Cloud Success
New services provide personalized, proactive support and guidance to help customers unlock greater value and innovation from Oracle Cloud.
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Oracle Cloud Success Navigator Helps Customers Accelerate Success
Oracle Customer Success’ new digital platform is designed to help customers gain long-term value from their cloud and AI investments.
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Oracle Industry Playbooks Help Customers Grow Their Businesses
Twenty-two industry-specific playbooks help organizations address their most significant challenges and maximize the value of their cloud and AI investments.
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Explore Oracle Customer Success Services
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Implementation services
We supply access to a global network of experts who can help you manage your implementation projects. Accelerate your move to the cloud with deep expertise and proven experience, and leverage best practices, accelerators, and automated tools to minimize costs.
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Education services
We provide training, certification, and in-application guidance to help your organization quickly adopt new technologies. We offer a variety of learning options including free introductory training, on-demand digital courses, and hands-on labs to boost your employee’s productivity.
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Run and operate services
We deliver the expertise to run and operate your systems and cloud solutions. Choose the level of service that best fits your needs—we can manage every aspect of your cloud transformation, co-manage it with your teams, or provide targeted services to assist your team.
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Oracle Cloud Success Navigator
Included with every Oracle Cloud subscription, Oracle Cloud Success Navigator is an interactive digital platform that gives you access to tools and best practices that can help you optimize your cloud and AI transformation.
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Support
Whether your environment is in the cloud or on-premises, Oracle offers the industry’s most comprehensive support to keep your operations running optimally. Access a global team of technical support specialists 24/7, who provide timely assistance in multiple languages.
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Oracle Cloud Success Assurance and Protection
Oracle Cloud Success Services provide comprehensive support across the entire Oracle ecosystem of products and services—including infrastructure, databases, and applications—and are designed to help customers across industries unlock greater value and innovation.
How organizations like yours are partnering with Oracle to succeed
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![Clopay]()
“Oracle and Clopay, while in dissimilar industries, are very like-minded in continually investing in innovation to advance their customers’ success. The partnership with Oracle is a key element of our customer experience strategy.”
—A. Vinod, Chief Information Officer, Clopay -
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“The Soar process worked exactly the way Oracle said that it would work. From our standpoint, we were on time, we were on budget and we got the functionality we wanted. So, end to end, it was the kind of implementation you rarely experience, but always hope for.”
—Russell Haupert, Chief Information Officer, City of Tampa -
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“Oracle Customer Success Services continues to provide a tremendous amount of expertise and support at every level, from day-to-day technology support issues all the way up to strategic executive sponsorship. Oracle takes care of our technology management so that my team can focus on providing services that help each of our businesses grow.”
—Paul Scribano, Vice President, Financial Operations, IAC -
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“Together with Oracle, we’re modernizing thousands of on-premises database workloads and associated applications using a secure, fully featured on-premises cloud region—and lowering our costs.”
—Scott Petty, Chief Digital and Information Officer, Vodafone
Why choose Oracle Customer Success Services
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Identify new opportunities
Oracle experts, along with implementers from our partner ecosystem, will help you define the best path to optimize your end-to-end operations and achieve your business goals.
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Adapt to evolving needs
Continuously innovate, stay ahead of change, and improve competitiveness by taking advantage of new capabilities and best practices.
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Improve productivity and efficiency
Minimize the time and resources spent on administration and maintenance activities by leveraging a complete suite of services and automated tools.
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Maximize the value of your technology investments
Ensure you have the best technology, backed by a strategic partner that will support you with anything you need to succeed throughout your cloud journey.
Get started with Oracle Customer Success Services.
Oracle Customer Success Services solves challenges
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Navigating constant change
We help you stay competitive by quickly adopting innovative solutions and educating users on new business processes and capabilities.
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Maintaining efficient operations
Optimize the performance of your technology environment for the future with expert technical advice and automated tools.
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Mitigating risk
Ensure your unique architecture is fully secure and data is available in real time to make better business decisions.
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Accelerating time to value
Get the extra help and expert guidance you need to realize your desired business outcomes faster at a lower cost.
Customer success stories
