Oracle Subscription Management

Manage new subscriptions, renewals, and upgrades by connecting your CRM and back-office and providing a complete view of customers’ purchasing behavior. Built on machine learning (ML), Oracle Subscription Management is the only fully integrated, cloud-based subscription management system for product- and service-based companies that simplifies the management of contracts, billing, and revenue.

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Explore Subscription Management

Business model flexibility

Evolve your business with subscription services. Take advantage of an agile solution that simplifies complex processes across multiple systems and touchpoints. Support multipart products and services, quoting and deal management, customer self-service capabilities, and field service access while eliminating complicated administration and manual processes.

Sales, CPQ, service, and ecommerce

Support thousands of engagement points across pricing, delivery, support, and billing models. Provide your sales and customer service teams the tools needed to easily modify, manage, and renew deployment options. Deliver negotiated pricing, usage, or terms with subscription-based quotes and orders.

Field service visibility

Field service teams have real-time visibility into which entitlements—services, rates, and discounts—are covered as part of a subscription package.

Customer self-service

Let customers control their subscription orders and accounts, without the help of a sales rep or customer service agent. Self-service functionality lets customers easily purchase or change subscriptions.

Revenue growth

Grow recurring revenues with new business models, products, and services. Strengthen customer relationships by providing more ways to engage, elevating customer lifetime value.

Renewals and insights

Improve your renewal management by ensuring that renewals are easy and accessible. Minimize customer churn with intelligent insights that help your team identify at-risk customers early to improve renewal rates. Intelligently determine cross- and up-sell opportunities for customers with additional needs so you can continue to expand your relationship and customer lifetime value.


Explore Oracle’s revenue transformation solutions

See how you can connect business processes to reach your full revenue potential.

Edmunds.com chooses Oracle to help transform its subscription capabilities

See how Edmunds.com is using Oracle Subscription Management to provide an outstanding customer experience to its subscribers.

Key benefits—subscription management

01Better understand and retain customers

Find ways to improve customer retention through your sales, customer service, and ecommerce channels with a unified, 360-degree view of your customers and insights into new and historical deal activity, opportunities, and customer buying habits.

Video: Create lasting customer relationships with Oracle Sales (1:53)

02Administer once, deploy anywhere to lower costs

Integrate subscription pricing across all customer touchpoints. Let your customers self-select and start subscriptions, modify products, and check usage at any point.

Video: Generate ongoing revenue with Oracle Subscription Management (1:30)

03Support new sales and pricing models

Sell complex products and services with any pricing or consumption model to fit your business requirements. Report on recurring and consumption billing and review your current subscriptions and pending contracts so you can drive growth.

Video: Introduction to Oracle Subscription Management (1:30)

04Operate hybrid sales and business models

Run hybrid subscription and one-time sales models on the same platform. Support mixed order fulfillment support for services and physical assets.

Demo: Explore Oracle Sales and Subscription Management solutions (1:41)

05Simplify financial processes around revenue recognition and reporting

Automated revenue recognition, billing, and invoicing to save time and money. Remain compliant by recognizing and reporting recurring revenue within your core ERP/finance systems. Maintain a high standard for customer experience by coordinating warranty and service coverage and properly setting up contract terms.

How CFOs can make subscription management and revenue recognition easier (PDF)

Product Tour—Oracle Subscription Management

Simplify the management of contracts, billing, and revenue

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Welcome to Oracle Subscription Management

Oracle Subscription Management is an end-to-end solution that helps you track and manage usage, recurring charges, adjustments, and renewals across sales, commerce, and service channels. It gives you the ability to automate billing and payment processing from within your existing ERP solution.

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