Oracle Customer Experience (CX) for Utilities

Quick tour

Your customers face hundreds of choices every day. Give them an experience that is easy, simple and intuitive.

Oracle provides a flexible CX solution to make customer interactions more efficient and enjoyable – from launching new products and offers to billing and service.

Why Oracle?

As the only leader in Billing, Customer Experience and Customer Engagement for Utilities, Oracle offers a cohesive end-to-end solution to manage the entire customer lifecycle.

Choose your journey

Agent Service

Empower your team with all customer information in one place—delivering fast, effective resolutions.

Sales & Account Management

Become a trusted advisor to your high-priority accounts with better customer intelligence.

Marketing Campaigns

Deliver personalized, multichannel campaigns to stay competitive and inspire customers to act.

Digital Self Service

Empower customers to easily interact across channels and devices while driving down operating costs.

Field Service

Run efficient, cost-effective operations that deliver higher customer satisfaction.