This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Feature | Notes |
|---|---|---|
| 07 AUG 2019 | Created initial document. |
This guide outlines the information you need to know about new or improved functionality in this update. All Oracle Responsys updates are conducted without disruption to service, meaning no downtime. Refer to the Oracle Responsys Update Resource Center in the Responsys Insiders customer community for additional details about update dates.
Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you. We frequently update this document so don’t forget to check back and get the latest information.
GIVE US FEEDBACK
We welcome your comments and suggestions to improve the content. Please send us your feedback at omcdocumentation_ca@oracle.com.
Column Definitions:
Report = New or modified, Oracle-delivered, ready to run reports.
UI or Process-Based: Small Scale = These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
UI or Process-Based: Larger Scale* = These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
Features Delivered Disabled = Action is needed BEFORE these features can be used by END USERS. These features are delivered disabled and you choose if and when to enable them. For example, a) new or expanded BI subject areas need to first be incorporated into reports, b) Integration is required to utilize new web services, or c) features must be assigned to user roles before they can be accessed.
| Ready for Use by End Users Reports plus Small Scale UI or Process-Based new features will have minimal user impact after an update. Therefore, customer acceptance testing should focus on the Larger Scale UI or Process-Based* new features. |
Customer Must Take Action before Use by End Users Not disruptive as action is required to make these features ready to use. As you selectively choose to leverage, you set your test and roll out timing. |
|||||
|---|---|---|---|---|---|---|
| Feature |
Report |
UI or |
UI or |
|
||
Enabling Migration from an Existing Push Provider to Responsys Push |
||||||
The asynchronous polling REST API is enhanced to accept multiple requests IDs (up to 200) and return back statuses for all request IDs.
The REST API to create a profile extension table (PET) is enhanced to allow specifying the expiration period after which the PET is deleted.
You can now access the following new REST APIs:
- REST API to publish a valid program.
- REST API to unpublish a program.
Steps to Enable
Review the REST service definition in the REST API guides, available from the Oracle Help Center > your apps service area of interest > REST API. If you're new to Oracle's REST services you may want to begin with the Quick Start section.
Automatic Enablement for New Accounts
Audience Designer is now automatically enabled for all newly created Responsys accounts.
Steps to Enable
For existing accounts that do not have Audience Designer enabled, please log in to My Oracle Support and create a service request. When Audience Designer is enabled for an account, existing classic filters can still be executed, edited, and saved as another classic filter, but any brand new classic filter cannot be created in the Filter Designer.
Key Resources
Visit our Help Center to learn more.
Increased Default Maximum Settings
The default maximum settings in Audience Designer have been increased to the following:
- 8 conditions per profile filter
- 5 conditions per non-profile filter
- 10 filters per audience
- 50 published audiences
Steps to Enable
If your account currently has Audience Designer enabled, and you notice your default maximums are below the above, please log in to My Oracle Support and create a service request.
Key Resources
Visit our Help Center to learn more about filters, audiences (published maximum), and filters per audience.
A new Express Email Campaign Translator role is now available. Users with this role can view the Task Manager and Express app for contributing to translations in campaigns. Dynamic variables can be used to set language preferences and notifications are sent to the translator.
Steps to Enable
To enable this feature you need to log a Service Request (SR).
The new Campaign Designer is also required to use this feature.
Key Resources
Visit our Help Center to learn more.
Account administrators can now view the current data redaction policies for their instance, change the redaction type (full or partial), and add data redaction policies.
Steps to Enable
Data Redaction must be enabled to use this feature. Data Redaction is part of our controlled availability program. To request this feature, please log in to My Oracle Support and create a service request.
Tips And Considerations
Account administrators cannot remove data redaction policies. In order to remove a data redaction policy, please log in to My Oracle Support and create a service request.
Key Resources
Visit our Help Center to learn more.
New Schemas for Banking and Telecom
Two new industry vertical schemas for banking and telecom are now available for newly provisioned Responsys accounts.
Steps to Enable
If you want to leverage one of the pre-defined schemas, you must select it when creating a new Responsys instance in Oracle Cloud Portal.
Key Resources
Visit our Help Center to learn more.
Enabling Migration from an Existing Push Provider to Responsys Push
Migration from an existing Push provider to Responsys Push is now supported. It’s now possible to import device data for apps from an existing Push provider into an app channel list in Responsys. This is enabled through a new Connect job type: Import App Channel List Data. This Connect job enables new Mobile App channel customers to get started with launching Push campaign from Responsys faster.
This feature streamlines your onboarding to Responsys Push, because you will not need to wait for:
- Your mobile app to be updated with the Responsys SDK
- Your updated app to be published
- Adoption of your updated app by your mobile app users
During a typical onboarding to Responsys Push, device data starts flowing into Responsys only after you have updated the mobile app Responsys SDK and mobile app users have installed it. As device data for the mobile app users gets populated in the app channel list, marketers can start targeting them.
With this feature, you can launch Push campaigns without waiting for the typical process. You can import your key device data, such as device tokens, into Responsys. With this key device data in the system, you can then start launching Push campaigns to your current mobile app users.
Steps to Enable
To enable this feature you need to log a Service Request (SR).
In order to take advantage of this feature, the new Connect UI feature must be enabled.
Personalization Support for Push Notification Titles
We now enable Mobile app marketers to use extensive Personalization (RPL) in the Push Title field of Push Notification Campaigns. Previously, the maximum length of the Push Title field was 200 characters but now this limit has been relaxed to 2048 characters.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Visit our Help Center to learn more.
When using the URL shortener service, Responsys now checks for the presence of profane words in short URLs against a predefined list. If there is a profane word, the short-name is regenerated.
By default, in any account using short URL service, the short-name part that is generated by Responsys is checked for profanity.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
If you would like to include the host-name to be part of the profanity check, log in to My Oracle Support and create a service request. If this is enabled, the profanity check will consider the host-name and short-name combination.
Key Resources
Visit our Help Center to learn more.
Responsys now supports Android app links. This enables email marketers to deep link Android end users in a standard, seamless, and secure manner into their Android apps. Similar to the existing support for Oracle Responsys iOS Universal Links, this feature enables the following:
- Responsys customers can link from a Responsys email campaign directly into their Android mobile app (if installed), using Android app links
- Achieve email-to-app deep linking on Android devices, while preserving click tracking and selective app deep linking (you choose which links in the email will open the app)
Steps to Enable
There are several pre-requisites that need to be put in place before you can use Responsys App Links.
- Have a branded domain set up with Responsys for link tracking (e.g. news.yourcompany.com)
- The branded domain needs to be HTTPS-enabled and the certificate needs to comply with Android’s App Security guidelines
- Get a Digital Asset Links JSON file on your branded domain
- Declare in your app that it will handle App Links for the branded domain and the pub web path (/pub/acc)
- Resolve the App Link by calling the SDK’s helper function or implementing resolver code in your app
You must also update their mobile app to the latest version of the Responsys Mobile App SDK v.6.42, available with the 19C Update.
Tips And Considerations
Important Note on iOS Universal Links:
If you have implemented the Oracle Responsys iOS Universal Links Solution you should be aware of the following once the Responsys19C update is live:
- it will be possible to receive a nil value for the mobileDeepLinkUrl parameter if your App resolves the Responsys Universal Link on its own as in the Oracle Responsys iOS Universal Links Guide.
- if your App is resolving the Responsys Universal Link with the PIORsysWebURLResolvedNotification notification as in Cross-channel Conversion Tracking, then notification.userInfo[PIOResolvedDeeplinkURL] can be nil.
Your App must be ready to handle this scenario once the 19C update is live. Please check with your iOS App Developers and confirm that the Universal Links implementation in your iOS App handles such a scenario.
Important Note on Android Cross-Channel Conversion Tracking:
If you have implemented the Responsys Cross-channel Conversion Tracking solution you should update your Android App as follows:
- ensure you declare an intent filter for your domain and the path android:pathPrefix="/pub/acc"
- ensure you do NOT declare an intent filter for your domain and the path android:pathPrefix="/pub/cc"
Key Resources
Learn about Oracle Responsys iOS Universal Links and Cross-channel Conversion Tracking.
Using Multiple Push SDKs in the same App
You can now integrate and use the Responsys Push SDK in your app even if your app already uses multiple other Push SDKs.
Steps to Enable
You don't need to do anything to enable this feature.
Tips And Considerations
This is only supported by the latest Mobile App SDK, v.6.42 and above.
Key Resources
For more details, see the platform specific topics in our Help Center:
Email Notifications for Multivariate Testing
A notification email is sent when a winner is chosen during multivariate testing (MVT).
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Visit our Help Center to learn more.
Campaign Designer with Simplified User Experience
A new, simplified, Campaign Designer is now available. It is automatically enabled for for new customers. Existing customers need to log a Service Request (SR).
Campaign creation and edit workflows will lead you to the new Campaign Designer.
Steps to Enable
To enable this feature you need to log a Service Request (SR).
Key Resources
Visit our Help Center to learn more.
Expanded Support of New Header Format for Page Titles
The new breadcrumb page title format is now visible in message designers for the email, SMS, push notification, in-app, and Message Center channels.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Visit our Help Center to learn more about this feature in emails, SMS, push notification , In-app, Message Center channels.
Filter Designer User Interface
A new Filter Designer interface is now available. It was updated to make it consistent with other Responsys components. The new interface only supports modular filters compatible with Audience Designer. The new Filter Designer supports filters based on app channel list attributes and behaviors.
Steps to Enable
To enable this feature you need to log a Service Request (SR).
Tips And Considerations
Legacy classic filters are not supported. The classic filter edit experience continues to use classic Filter Designer user interface.
Key Resources
Visit our Help Center to learn more.
New Customer Administration Navigation Menu
The new customer administration navigation menu (accessed via the Account option in the main navigation menu) is now generally available. Additionally, the Secondary AFTM account settings page (Account > Secondary AFTM account settings) has been updated with a new look and feel.
Steps to Enable
You don't need to do anything to enable this feature.
Key Resources
Visit our Help Center to learn more.